THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... Toon meer
Bedrijf heeft geantwoord
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Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... Toon meer
Bedrijf heeft geantwoord
Spoke to the nicest person technical guy and was the most helpful told me what he thought was wrong and how best to save money couldnt be more helpful.
Bedrijf heeft geantwoord
2nd time calling the tech support line, both times it’s been great to have expert knowledge on the end of the phone. Helped successfully diagnose the issue quickly with direct easy steps to follow.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Boiler leverancier
- ook in
- Ketel- en verwarmingsdienst
- Radiateurwinkel
- Verwarmingsapparatuur leverancier
- Verwarmingsinstallateur
- Warmwatersysteem leverancier
Over The Electric Heating Company Ltd
Geschreven door het bedrijf
The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.
Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.
We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.
Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:
Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories
Contactgegevens
Third Road Blantyre Industrial Estate, G72 0UP, Glasgow, Verenigd Koninkrijk
- 01698 820533
- info@electric-heatingcompany.co.uk
- www.electric-heatingcompany.co.uk
4,9
Uitstekend
885 reviews
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Antwoord van The Electric Heating Company Ltd
Many thanks for taking the time to leave a review
I had to phone technical support i…
I had to phone technical support i spoke to John this this man went above and beyond to help ,walking me through the steps to check on my boiler display .this will be my go to company in future
2 februari 2026
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for taking the time to share your experience. We're delighted to hear that John was able to provide such thorough support and guide you step by step through checking your boiler display. Going above and beyond for our customers is something we take great pride in, and it’s wonderful to know he made a real difference. We truly appreciate your trust in EHC, and we’re honoured to be your go‑to company moving forward. If you ever need further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team
Thamk you EHC and especially Chris Alllan
My gratitude is with Chris Allan who managed the service and product with me for my home. I am so grateful that he sorted everything out, and EHC should realise he is a fine example of total efficiency. Thank you for all your customer service and expertise
1 oktober 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Chris provided such exceptional service and supported you throughout the process. His efficiency, expertise, and dedication are truly valued here at EHC, and your recognition means a great deal — we’ll make sure your gratitude is passed on to him.
Thank you again for choosing EHC. If you ever need further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team
The team's customer service has been…
The team's customer service has been outstanding from start to finish. John, especially, has consistently ensured that we grasped all aspects and maximized the use of the system they provided. The Slim Jim boiler paired with the hot water storage tank has performed superbly.
25 januari 2026
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for taking the time to share your feedback — we’re delighted to hear that you received outstanding customer service from our team throughout the entire process. It’s especially great to know that John consistently supported you and helped ensure you were confident in getting the most from your system. We’re also very pleased that your Slim Jim boiler and hot water storage tank are performing so well. If you ever need any further assistance or advice, we’re always here to help.
Warm regards,
The Electric Heating Company Team
Technical department saved me!..
Had a bit of a nightmare customer asking me to commission four boilers. I was only meant to be there to supply power, but the job quickly grew arms and legs. Rob from Technical guided me clearly through the system and helped me get everything commissioned at the end. The man definitely had more patience than me! This guys need a pay review upwards!! Absolute gent!
8 januari 2026
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for sharing this brilliant feedback! Commissioning four boilers on the spot is no small task, so we’re delighted to hear that Rob was able to guide you through everything clearly and calmly. His patience and expertise are a real asset to our Technical Team, and your comments will absolutely be passed on. We’re glad he helped you get everything over the line — and we really appreciate you taking the time to leave such a positive review.
Warm regards,
The Electric Heating Company Team
Very very helpful
Very very helpful. Not condescending at all and a great sense of humour.
6 januari 2026
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for your lovely feedback! We're really pleased to hear that you found our team very helpful — and it’s great to know their support came with patience and a good sense of humour too. We always aim to make every interaction friendly, clear, and comfortable, so your comments mean a lot. If you ever need anything else, we’re here to help.
Warm regards,
The Electric Heating Company Team
EHC: excellent customer service
EHC were very quick to respond to online queries about replacement heating components, and were exceptionally helpful - talking me through the process and answering all my questions. A big thank you to Kevin in particular for his advice.
3 december 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for taking the time to share your experience! We're delighted to hear that our team responded quickly to your online queries and that you received clear, helpful guidance throughout. A special thank you for recognising Kevin — we’ll make sure your kind words are passed on. If you need any further assistance with replacement components or anything else, we’re always here to help.
Warm regards,
The Electric Heating Company Team
EHC was straight forward and easy to…
EHC was straight forward and easy to contact by phone even after making a purchase. Delivery was within the window they gave.
10 november 2025
Antwoord van The Electric Heating Company Ltd
Thank you for your feedback! We're delighted to hear that contacting us was straightforward and that delivery arrived within the promised window. Providing reliable service before and after purchase is something we take pride in, so it’s great to know we met your expectations. If you need any further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team
Not just free delivery
Not just free delivery, but fast too, even on small value orders, 5 stars
19 november 2025
Antwoord van The Electric Heating Company Ltd
Thank you for your feedback! We're delighted to hear that your order arrived quickly and that our free delivery service exceeded expectations. We aim to provide fast and reliable delivery for all orders, big or small, so it’s great to know we delivered on that promise. Your 5-star rating means a lot to us!
Warm regards,
The Electric Heating Company Team
A big thank you to John at EHC
A big thank you to John at EHC, I rang up for advice & he was very patient & talked me through a procedure step by step to sort my problem.
Thanks again John.
21 november 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for your kind words! We're delighted to hear that John was able to provide patient, step-by-step guidance to resolve your issue. Clear advice and support are what we strive for, and it’s great to know John made the process easier for you. We’ll be sure to pass on your thanks to him. If you need any further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team
SHOCKING SERVICE
DO NOT BUY THE 12KW ASTRO COMBI BOILER ABSOLUTELY SHOCKING, INFORMATION ABOUT THE BOILER SAYS IT CAN DO A
SMALL ONE BED ROOM FLAT
SHOWER
BASIN
KITCHEN
NO WAY IT CAN HANDLE ALL THAT VERY VERY VERY VERY DISAPPOINTED IN THIS MISLEADING COMPANY.
SPOKE TO TECHNICAL AND THEY WERE VERY UNHELPFUL TO SEE IF I CAN BOOST THE HOT WATER SOMEONE FROM TECHNICAL JUST SAID YOU WILL HAVE TO ADD A UNVENTED CHLINDER I WAS LIKE. WOW IVE JUST PAID OVER A £1000 FOR THIS BOILER.
BASICALLY DONT USE THIS COMPANY SHOCKER ALL ROUND, THEY DIDNT EVEN COME UP WITH A SOLUTION IN A WAY OF HELPING. I DIDNT MIND PAYING IF THEY CAME UP WITH A SOLUTION. TOTAL CAME TO (£1600 JUST FOR THE BOILER) THATS NOT EVEN THE BOILER ISOLATION VALVES NUT OLIVES ALL ADDITIONAL EXTRA, NORMALLY YOU GET THE ISOLATION VALVES WITH A GAS BOILER. TOTAL I PAID WITH EVERYTHING WAS £1900 SCAMMING COMPANY.
NO CUSTOMER SERVICE AT ALL.
11 november 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience hasn’t met your expectations, as this is far from the level of service we aim to provide.
Our product information, including hot water performance and operational specifications, is clearly detailed in both our sales and technical literature. Electric combi boilers have fixed output capabilities, and it’s important that the model selected aligns with the required hot water demand and flow rate performance expected in the property. Higher flow rates or multiple outlets in use at the same time will always require greater boiler capacity. Domestic single-phase properties are limited by the power supply, which in turn limits instantaneous hot water production. To achieve higher flow rates, this inevitably requires a hot water cylinder or upgrading the property's electricity supply to 3-phase, so the user can select a boiler capacity that meets their performance requirements.
Our technical team advised installing an unvented cylinder because, based on the hot water usage you described and the expected flow rate, it is the only viable and cost-effective solution to meet your required flow rate. We appreciate this may not have been the answer you hoped for, but we always aim to offer accurate guidance rather than provide misleading alternatives.
Regarding accessories such as isolation valves, these are not supplied with electric boilers by any manufacturer, as system configurations vary and installers typically select components that suit the installation requirements.
We take customer service seriously and we’re sorry to hear you felt unsupported. If you would like us to review your system in more detail and offer further guidance, we would be happy to help. Please contact us directly so we can work towards a positive resolution.
Thank you again for your feedback.
My boiler stopped working
My boiler stopped working. Rang EHC and they couldn't be more helpful. Very efficient and friendly and quickly solved the problem. Definately recommend EHC.
19 november 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for sharing your experience! We're delighted to hear that our team was able to resolve your boiler issue quickly and efficiently. Providing friendly and helpful support is always our goal, so it’s great to know we met your expectations. Your recommendation means a lot to us — and we’re always here if you need further assistance.
Warm regards,
The Electric Heating Company Team
Knowledgeable and helpful
Whenever I have had issues with my electric combination boiler I have phoned ehc and spoken with their engineers.
They have always been helpful, patient and knowledgeable.
Giving me good advice and able to talk me through what needs doing.
I am very grateful for their help and would highly recommend this company.
😁💙🌻
6 november 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for taking the time to share your experience! We're delighted to hear that our engineers have consistently provided helpful, patient, and knowledgeable support. Giving clear advice and guiding customers through solutions is something we take pride in, so it’s great to know we’ve met your expectations. Your recommendation means a lot to us — and we’re always here if you need further assistance.
Warm regards,
The Electric Heating Company Team
Great service!
Great service, especially from Mark, Rob, John and the lads.
They've been fixing our boiler, lots of useful phone calls and visits.
Thank you!
31 oktober 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for your kind words! We're really pleased to hear that Mark, Rob, John, and the team were able to support you so well. It’s great to know the phone calls and visits made a difference — we’re always happy to help however we can. Thanks again for taking the time to share your experience!
Warm regards,
The Electric Heating Company Team
Excellent service
As a heating contractor I have always had exceptional service from EHC. Jaquline, John Chris, Rob and the other staff all give a top drawer service.
16 oktober 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for your continued support and for sharing such positive feedback. We're proud to work with professionals like yourself and it's fantastic to hear that Jacqueline, John, Chris, Rob, and the rest of the team have consistently delivered top-tier service. Your recognition means a great deal to us — we’ll be sure to pass on your kind words. If there's ever anything more we can do to support your work, we're always here.
Warm regards,
The Electric Heating Company Team
Good guys and company
Tech guys did great and helped us without any issues and saved the day
Thanks
1 oktober 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for the great feedback! We're so pleased our technical team could step in and help without any hassle — it's what we aim for every time. We're glad we could save the day and really appreciate you taking the time to share your experience. If you ever need anything else, we're always here to help.
Warm regards,
The Electric Heating Company Team
Replacement Electric Radiator
Great service from the technical department in regard to our ehc replacement radiator. Quick turnaround and great communication. Can highly recommend.
29 september 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you for your kind feedback! We're so pleased to hear that our technical team provided great service and communication during your radiator replacement. We always aim for a quick and smooth turnaround, and it's fantastic to know we delivered on that. Your recommendation means a lot to us — if you ever need further support, we're just a call or message away.
Warm regards,
The Electric Heating Company Team
Excellent service.
The patience, understanding and knowledge, given to and shared with me, on my recent contact with EHC has been excellent. I have communicated with EHC, on a few occasions and have always found EHC to be easy to access and always extremely helpful and courteous. My recent contact, with EHC, stemmed from horrendously complicated issues (not of their making) with my internet service, that had knocked all my internet connections off. EHC, were one of my contacts ,affected. It took a lot of time and patience, to get the issues sorted out. Throughout my contact with EHC I was treated with immense patience and courtesy, by their agent Rob. I cannot praise him enough, for how he put me at ease and helped me navigate, the complex issues I was faced with. In Rob's absence I was, also helped by his colleague John and he, too, was extremely helpful. If a staff 'award scheme' exists I'd put them both up for recognition. Well done EHC.
A.Mcr
23 september 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you so much for your generous feedback and for taking the time to share your experience. We're truly sorry to hear about the internet issues you faced, but we're delighted that Rob and John were able to support you with patience, understanding, and courtesy throughout. We’ll be sure to pass on your kind words to both of them — they’ll be thrilled to know their efforts made a difference. Recognition like yours means a great deal to our team. If there's ever anything else we can help with, please don’t hesitate to reach out.
Warm regards,
The Electric Heating Company Team
We have had excellent customer service…
We have had excellent customer service from the Team, both before and after installation. John in particular has always been keen to help see that we understand and get the best from the system they supplied. Slim Jim boiler with hot water storage tank has been great.
8 september 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you've received excellent customer service from our team — especially from John, who always goes the extra mile to support our customers. It's great to know that your Slim Jim boiler and hot water storage tank are performing well. If you ever need further assistance or advice, we're always here to help!
Warm regards,
The Electric Heating Company Team
Quick response - excellent service!
Quick response - excellent service! Logged a request today and got a call today regarding a faulty panel.
John was very helpful - great service.
21 augustus 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Hi
Thanks for taking the time to leave a review.
Our team try really hard to help with any questions or issues.
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