Equality Advisory Support Service Reviews 236

Very helpful understanding and supportive

Despite the negative feedback from the EASS I was compensated by the Council . Thoughts ?

Awful discriminatory service that will hang up on you even if you explain that the way you communicate (may take a bit longer etc) is due to a condition. Not even given a reference number so can't follow it and as they hung up couldn't even do the automated satisfaction survey. Even a perfectly healthy person couldn't have done much better than I did.

Disgusted.

I spoke to Jo today with regard to a potential case of discrimination by an employer on the grounds of disability. In addition to providing me with a wealth of crucial information, Jo was kind, caring, empathetic, understanding and reassuring - responses that made all the difference in the circumstances. Thanks to Jo I am clear on the steps to be taken and have a sense that I have control over a situation I thought was a done deal. Thank you Jo for your ultimate professionalism.

Rory was really helpful, empathetic and gave clear guidance. He is a real asset to your company

Helpful and productive, I had a discussion with Jayne 20-05-2025 who was patient , constructive and helpful in giving sound advice and pointed me to various sources and directions, I learnt a lot and with the additional template letters, it gave me an opportunity to raise it with my employers , when being on long term absence and trying to return to work. It also gave me motivation and to obtain the right answers to my problems.

I am so disappointed I contact them over week ago nothing you don’t get kept up to date have to run after them I have trauma and feel let down like they don’t care just excuses back on phone Gass lite no phone recording to be honest not one with a bit of intelligence just a let down don’t know how these people got a job but it’s a job anyone of st can do no legal o r brain needed

Received help from Daniel this morning. I now have a clear idea of how to move forward with a situation I am unhappy with and what the law surrounding the situation is. I would very much recommend the service. I used the live chat.

Jamie has to be one of the most understanding and genuine person I highly recommend this service as it has been a blessing truly guys of there word so friendly kind understanding and exactly what this world needs of you are looking for your right to live in peace and truly been treated unjustly please don’t hesitate to contact this services 5/5 I have been in contact with many organisations and they are not half as helpful as you think this service is life changing please be kind and respectful as I will not forget how much I have been through this service is once in a lifetime thank you so much guy

I contacted the EASS at a time of great distress and trauma.

Daniel, the representative who helped me was amazing and worked with me to try and get a resolution.

I would like to thank Claire for her dedication and kind support provided today 08/05/2025! All the information provided by her was extremely helpful. She spent more than 40 minutes with me over the phone and her knowledge shared is priceless! Thank you from the bottom of my heart, Claire!

Huge thanks the the invaluable advice and knowledge Gary B gave me today about a reasonable adjustment issue.
He was incredibly helpful, directed me to how to resolve the issue, very astute and professional.
He reassured me my complaint was valid and how to move forward.
Many thanks to Gary B for his understanding and advice.

I spoke to a lovely gentleman called Rory.
He gave me such good advice in an easy to understand manner.

He told me about other companies that could help and even gave me a template that could help me in an upcoming meeting.

I can not praise Rory highly enough, he is a credit to your company

The adviser was so helpful and told me all my rights on how to go about addressing my issue relating to disability and racial discrimination. The adviser told me about the law and what is applicable in my case. I now know how to go about refining my complaint.

I needed advice from the EASS helpline regarding reasonable adjustments for disability. The situation was extremely stressful for me. I spoke to JO, who I cannot praise enough. She listened very carefully, and had a lovely friendly manner. She provided me with the all the advice I needed to take my situation further and thoroughly explained all the options to me and resources available and how to access them. Very happy and relieved. Great service!

Spoke to Rory today who was very helpful and a friendly person at EASS. He was very clear and polite with all of his information and he made sure that he listened to everything I had to say. He directed me to an extremely helpful resource, and told me to call back with any further queries or advice. I feel confident if I need to contact again that I will get straight into my specific case without having to re-explain every time and start from scratch.

I had a very positive experience of using this service in terms of both the quality of information provided and the speed of replies. I was also provided with an example letter to send to my employer.

Spoke to an incredibly helpful and friendly chap at EASS on the phone today! He was excellent - super clear and polite with all of his information and he made sure to listen intently to what I had to say, as well as clarifying any misunderstandings very well. He directed me to some great resources, and encouraged me to call back with any further queries or advice. I feel very confident I will be able to contact again and get straight into my specific case without having to re-explain every time and start from scratch.

I contacted this service on 26/03/2025 regarding problems I am having at work, I found talking to Rory very helpful as he listened to my issues, he was kind and gave very good advice, he also told me how I can access a template letter that I can use if I need to, I would recommend this service

Claire really helpful, although she couldn’t solve my issue she equipped me with the right advice to take my case to the right people.

Without this service I would have been going round in circles.
Thank you