AlunoTec Reviews 119

Very good support from the first touch point up to now

We received details documentation and support.

Many thanks to Leebit

Great pergola and customer support. Phoebe is amazing to work with and answered all questions quickly and provided detailed videos explaining the pergola functions. Highly recommend purchasing from her and their firm.

Great service and great Quality .The team was just awesome in helping me during the order process . The contractor I hired said he has installed a lot of pergolas but this one is the best quality ..
please keep up the great work.

My wife and I purchased a bioclimatic pergola, and we are absolutely delighted with it. From the very beginning of the process to its completion, Doreen was exceptionally helpful, patient, and attentive. She answered every one of my questions thoroughly and with great care, making sure all of my ideas and expectations were fully realized.

We even went into such detail that we ended up customizing the roof color to our exact preference, and the pergola now looks truly beautiful.

As for the quality, I can confidently say it is a definite best buy. I would like to once again thank Doreen, as well as all the team members who worked on the pergola. They helped us transform an ordinary part of our terrace into a stunning extension of our living room.

Thank you for giving us such a wonderful addition to our home — a place where we can all enjoy spending time together.

Aluno tec is great company, lukas is the best, i have purchcase 2 bioclimatic pergola and is fantastic

I would 100% recommend Alunotec, I worked with Katrina Wu from start to finish to get the customised pergola I required. From design, payment, shipping and after-sales the entire team were very professional. Thanks Katrina and Alunotec team.

I ordered the custom motorized zip screen blinds for our patio. Right from the inquiry to ordering and shipping- Scott was very knowledgeable and helpful. When we finally installed the motorized screens, they are high quality and very aesthetically pleasing. A great product, we’re thrilled to have these.

Very good communication, fast delivery, solid package and super quality 😊

Amazing product. Lukas and AlunoTec really came through with the Customized pergola, starting from communication about the design and sharing progress overall through the shipping process. On top of that, the assembly was extremely simple with the instructions provided. Also, everything worked as soon as you plugged in and super easy to setup. The pergola is well built and looks like a premium product.

I ordered this product, not knowing how good a quality it is. We selected a 6 x 3 pergola, with 3 electric blinds with glass doors on the reamining side. The product was delivered as promissed. Everything about the pergola is quality. The thickness of the stainless steel, to the double skinned louvre. all of the parts fitted without any issues. The instructions were clear. I can highly recommend this company.

It was a pleasure working with John and his team. We have their biggest freestanding pergola. I am writing this review after 18 months of usage. It is amazing and looks new. Everyone coming home compliment the quality and the looks. Excellent fit and finish. Would definitely buy from them again.

Chloe was instrumental in customizing the pergola to my specific needs, staying patient and available for technical questions while providing expert advice that gave me total confidence in the design. This professionalism carried over into the order and payment process, where the team provided complete 3D CAD drawings to verify exact dimensions before finalizing the transaction via Alibaba Trade Assurance for a secure, transparent experience. Annie was fantastic during the shipment phase, keeping me constantly updated and providing detailed production inspection reports and videos before the item even left the facility. The company correctly warned us about the weight of the crates and the necessity of a forklift for unloading, and thanks to the robust packaging, everything arrived on schedule and in perfect condition. As a small suggestion for an even more seamless experience—and this is certainly no criticism of the company itself, but rather a thought for a perfect end-to-end process—it would be wonderful if the delivery service offered an unloading option so customers don't have to arrange their own equipment. That said, the installation itself was smooth due to highly detailed instructions; as the manual correctly noted, the scale of the project required three additional people for the heavy lifting, but the result is an outstanding build quality that feels solid, premium, and built to last. Everything was precisely engineered and fit together perfectly, and I want to give a huge thank you to Chloe for the design help and Annie for the logistics and after-sales support, as their outstanding service made this a fantastic experience from start to finish.

From my first contact, I was very impressed with the communication and dedication from staff at Alunotec.

Katrina spent a long time with me even at odd hours explaining the features and customising a pergola to suit my space. Communication throughout the process was frequent and thorough.

The pergola was delivered smoothly, well packaged and complete.
Assembly was straight forward and instructions were concise.
Overall very happy with my experience with this company and would recommend them highly!

Viel Sonne, ab und zu Regen, Wind und im Winter Schnee. Eine moderne Pergola die allen Anforderungen gerecht wird, gibt es bei verschiedenen Anbietern. Möchte ich jedoch wirklich für eine Pergola so viel zahlen wie für einen BMW X5?

Als "anspruchsvoller" Schweizer fand ich mit AlunoTec einen Hersteller, der mir mit seinen Produkten, seiner Beratung, seinen Services, der Preisgestaltung und im Nachhinein auch der Zustellung/Lieferung, enorm imponiert hat.

In keinem dieser Punkte wurde ich enttäuscht!

Brilliant customer service from Lukas and Annie at Alunotec. Looks like a great product and can't wait to have it installed.

Some hiccups with payment due to me not using Alipay and Alibaba taking a long time to recognise and credit the payment to the Alunotec so I recommend using Alipay only or pay the company directly via swift transfer.

Shipping agent (Across The Ocean) used which is an Australian company has poor customer service, and wouldn't use a crane truck or even talk to local crane truck companies so I had to pay extra to have it delivered to site by a crane truck company. Told me it would be delivered one day and I organised this with the crane company only to be told on the day that they made a mistake and that was when it was getting collected from the port.

None of this is a reflection of Alunotec who were highly professional, but it affects my experience and I hope Alunotec considers using a different shipping agent in the future.

Happy to update my review once the pergola is installed.

Everyone at Aluno Tec were very helpful right from the start. I didn’t want a standard pergola and they helped me with the extract one I wanted.The price was a little bit more expensive than others I compared it with but the thickness of posts , beams,louvers and quality of materials won me over . When it arrived I was impressed by the quality and attention to detail. A few minor issues but the rest was so good I felt it would be a disservice to mention them . One very happy customer here
Andrew
Sydney
Australia

Easy withdrawal I love it

Let me be transparent: I was skeptical. Ordering a pergola of this magnitude internationally and sight unseen? That's a significant leap of faith. So much so that I hired an independent inspector to verify the product before shipment.
Here's what impressed me—Lukas Gao and the AlunoTec team didn't bristle at my caution. They graciously partnered with my inspector, ensuring we had everything we needed to move forward with confidence. That level of transparency told me everything I needed to know about who I was doing business with.
The T-600 quality absolutely lived up to my expectations. Our friends can't stop commenting on how stunning it is—and honestly, neither can we.
When we discovered materials issues after shipment, Lukas didn't make excuses or leave me navigating solutions alone. He was accommodating, responsive, and made sure the situation was remedied post-production.
Cora Lin, the assistant merchandiser, deserves equal recognition. Between Lukas and Cora, I had every operational document I needed for my T-600, and they graciously fielded my many questions throughout the shipping process—especially the persistent "Where is it?" inquiries. They kept me informed with tracking updates all the way to my door.
I also have to mention the delivery driver who brought the cargo to my home. Skillful, pleasant, and made what could have been a stressful exchange completely seamless. Please share this feedback with him—other clients should be so lucky to experience his service.
My skepticism was met with partnership. Thank you AlunoTec.

The support I received from quote through to delivery was exceptional. Reponses were always prompt, and informative. The product itself is top quality, with easy to follow instructions and labelled components. I couldn't fault a thing, and would recommend AlunoTec to anyone. Great stuff!

What a wonderful experience I had with Alunotec represented by a high regarded sales professional as Katrina. I bought a full container of goods for my new home (M6 Pergola, carport, canopies, fences, even furniture!) in Uruguay and each product exceeded my expectations.Product quality, packaging, logistics, after sales support were top notched! Keep it up!