AlunoTec Reviews 119

The design from my customised pergola went without problems. Phoebe was very helpfull and resposive to my specific requests. The delivery took a little longer than planned due to holidays and weather conditions. When it arrived it was very well packed and there was no dammaged. The build up manual covered nearly all aspects regarding the build

Quality of the product is good, the support of the Alunotec team is with fast and with high competence.
Some minor adjustments could make the installation even a bit more smooth.
I'm happy I've worked with them for my aluminium pergola.

I’ve purchased multiple products from Alunotec, including a pergola and outdoor motorized blinds on several occasions, and I can confidently say the quality is outstanding. The products have held up extremely well, even in harsh conditions.

A special mention goes to Jeena. She has been exceptional to deal with—honest, trustworthy, and always willing to help. Warranty claims and returns have been handled smoothly with no issues at all. Her service has consistently been fast, professional, and reliable.

I highly recommend Jeena and the team at Alunotec. Great people, great products, and excellent after-sales support.

Had good and quick communication. The ordered goods arrived well packed. The parts were of good quality. We can recommend Alunotec.

Easily the best customer service I have ever experienced. From first contact to design specification and final product delivery and setup, communication has been prompt, clear and incredibly helpful, keeping me informed and involved at every step of the process.

The pergola is now installed and setup, again with help to very quickly resolve some minor installation challenges, and I am thrilled with the result.

Highly recommend and exceptional value product.

Sales experience with Jenna was fantastic. I also had a warranty claim on my pergola at a later date and the process was equal seemless. Highly recommend.

Fantastic experience from start to finish. Quality of their pergola is first class and the whole process of ordering to receiving the goods and installation went seamlessly well. I would fully recommend using AlunoTec as they offer a very professional and personal service

Customer service is very good and the tech staff very knowledgeable it’s also very quick solving any problems pergola very good and well built
Would recommend to anyone interested in buying

I ordered a 2.5m x 3.5 aluminum pergola with motorized louvers, LED lighting, and custom wall panels from Alunotec, and the experience was excellent from start to finish. They provided a detailed quote very quickly, offered fair and competitive pricing, and handled the entire DDP process, including shipping and importation into Canada, with zero issues.

The pergola arrived exactly on schedule, very well packaged with every panel individually wrapped in plastic and bubble wrap. The quality exceeded my expectations as all components were solid, precisely fabricated, and finished beautifully. It took three people about 12 hours to install, and everything fit perfectly with clear labeling and all hardware included.

Alunotec also made a few custom changes to the wall panels at my request, and they handled those adjustments quickly and without complication. Overall, I’m extremely happy with the product and experience. Highly recommend Alunotec considering a premium aluminum pergola. Great value, great service, and a company that delivers exactly what they promise.

Communication is great, and the product is of very great quality! Scoot has been a rockstar! 👏

From start to finish, my experience with Alunotec has been absolutely amazing. The aluminum pergola I ordered exceeded all expectations — the design is sleek, modern, and of top-notch quality. Shipping was smooth and efficient, with everything arriving well-packaged and on time.

What truly sets Alunotec apart is their excellent customer service and communication. The team was incredibly responsive and helpful throughout the entire process, quickly addressing any questions or concerns I had. Even when small troubleshooting issues came up, they handled everything professionally and efficiently.

A special thank you to Leebit and Annie, who went above and beyond to ensure everything went perfectly — their dedication and attention to detail made the entire experience stress-free and enjoyable.

I couldn’t be happier with both the product and the service. Highly recommend Alunotec to anyone considering an aluminum pergola — you won’t be disappointed!

Carol and the Alunotec team were very easy to work with. Always thoughtful in their answers and worked hard to clear up confusion during the construction process.

The pergola itself is very well made and looks very sleek. You can really customize every last detail to your liking. I especially like the solidness and utility of the louvered blind sliding doors and the roof.

Everything worked perfectly. Friendly helpful service. Wery quick reactions Detailed infos during the whole process. I ám 100 percent satisfied.

5 star service and exceptional quality.
We absolutely love the product and the built quality is just top-notch. Given this is a customized product imported overseas, the team worked very closely with us in very step of the order — design, shipping, installation and after-installation care. I would absolutely recommend to anyone interested in the pergola.

We are so glad that we chose to go with Alunotec for our recent custom pergola purchase, and we couldn’t be happier with the end result. Everyone who has seen the finished structure has been extremely impressed by its modern look, sturdy build quality, and smart design. For prospective customers, rest assured, this is a top-notch product from a highly reputable company as evident by the many positive online reviews. The entire sales experience from initial contact to final delivery, was incredibly smooth and efficient. Much of the credit goes to the superb team of Ms. Katrina Wu, who was our sales contact, and Ms. Annie Qiu, who handled the shipping and delivery logistics. We greatly appreciated how they always kept us informed and how all our questions and concerns were promptly answered every single time. Thank you to you both for making the whole process super easy and unbelievably stress-free! You are without a doubt the best brand ambassadors for the company!

The shipping transit time to California was a little less than 3 weeks, and a few days more passed for the shipment to be then delivered. Everything arrived well packaged in sturdy wood crates and with no missing items! It should be mentioned that a forklift is required at the delivery site to unload the crates, and this is the responsibility of the customer.

Great buying experience with AlunoTec. They helped me with the design, customer support was amazing, delivery process was smooth all the way to Canada and everything was well packaged. Putting it together was not an easy task but the end result is just amazing. Would recommend AlunoTec to everyone. Doreen and Annie did an amazing job of making sure that I was happy with the process and the end result. Just amazing from A to Z. Thank You

Alunotec is a great company to deal with. From design to installation, I was able to communicate with the right team throughout the design stage. I didn’t order the standard four column pergola, instead I have the pergola installed on my second floor balcony with one side mounted to the wall. The support I received was very helpful. Their engineering team is very knowledgeable and answered my questions promptly. The pergola was well packed with clear instructions. Installation was very smooth thanks to the precise fabricated parts, everything fits just like the drawings. The finish of the pergola seems to be high quality and the materials are durable. I would recommend anyone who would like to build a custom pergola from Alunotec.

Excellent customer service. Their team worked with me patiently to customize my pergola. The entire process was seamless. The product is of great quality and was delivered on schedule. The customer service team followed up with me post delivery to ensure my satisfaction.

The Alunotec team was always prompt with their replies and extremely helpful throughout the process. They assisted with installation questions, product settings, and overall usability, making everything smooth and hassle-free. The quality of the product is excellent, and our family is really enjoying the new addition to our home. Highly recommend Alunotec for both their product quality and outstanding customer service!

Bonjour, mon expérience avec Alunotec et particulièrement Leebit et Kay a été formidable. Le support de Leebit lors du design et suivi des étapes subséquente de mon projet c’est passé avec un professionnalisme remarquable . Ensuit Kay a pris l relève avec l’étape de l’acceptation et livraison, même support hors-pair. La gentillesse de ces 2 personnes ont rendus mon expérience très agréable. J’ai fais mon installation moi-même avec le manuel d’installation personnalisé et tellement facile a suivre.

En résumé je suis super heureux de mon achat et recommande fortement Alunotec pour la qualité supérieure de leur produit.