I spoke with a lovely agent called Jamie. She really helped me work through a very complex issue and did her upmost best to advise me. Really empathetic, and despite not being able to give me the answ... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Angela was really lovely, she gave clear advice and pointed me to resources that might help. I feel much less stressed about my situation now. The only issue I found was that the phone number doesn... Toon meer
Bedrijf heeft geantwoord
I had a really positive experience with the Equality Advisory Support Service. I spoke with Deborah, who was kind, understanding, and genuinely supportive from the start. She listened carefully, took... Toon meer
Bedrijf heeft geantwoord
I spoke with Rory who was caring, considerate, informative, honest and a great listener. He was able to shine a light on areas I had not considered myself. I am most grateful for his time ( I was not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We provide advice to individuals on the Equality Act 2010 and the Human Rights Act 1998. Our free helpline is available on 0808 800 0082. If you feel you've been a victim of discrimination, get in touch. Please be aware we do not provide legal advice.
Contactgegevens
Verenigd Koninkrijk
- www.equalityadvisoryservice.com
4,6
Uitstekend
236 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Service from EEAS
On both occasions I've contacted EASS, I've found the Advisors to be very helpful whilst maintaining professional impartiality.
On the last occasion I spoke with Jamie who listened to what I was saying and where required, Jamie sought clarification on what I was saying to ensure we both had the same understanding of the matter before giving me helpful advice and signposting for further information and support.
25 maart 2025
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Eden,
Thank you for taking the time to leave your amazing review. It is great to hear that you are pleased with the service you have received from our helpline on both occasions and more specifically from Jamie. I will ensure that this feedback is passed along to him.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Brilliant advice and support from EAS
I have today had the pleasure of receiving support from the Equality Advice Service, and I cannot speak highly enough of the experience. Whitney treated me with the utmost care, respect, patience and compassion. Her advice was not only insightful but also tailored to my specific needs, making me feel truly heard and understood. The level of professionalism and empathy displayed was exceptional. I highly recommend the Equality Advice Service to anyone seeking guidance and support. Thank you, Whitney, for making a positive difference in my life!
25 maart 2025
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Linda,
Thank you for your amazing review. It is great to hear that you were pleased with the service and advice that you received from Whitney. I will ensure that this feedback is passed along to her.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Two parts review
There are two parts to my review.
The first is regarding the amazing help and support that I received on two separate occasions from both Jayne and Kerry in providing me with letters to help me. In respect of the help from Kerry , her letter actually got me the reasonable adjustments that I desperately needed from a particularly difficult organisation and was exactly the help and assistance that I needed.
As someone with complex mental health disabilities I seem to suffer disability discrimination and failure to make the reasonable adjustments that I need from different organisations and service providers on an almost weekly basis now.
This is why I have given the EASS 5 stars in this review because it is a service that I personally need and for the excellent support I have received from Jayne and Kerry previously.
However, the second part of my review is regarding a the current difficulties that I am having with another organisation and which I have brought to the EASS under reference number 250224 - 000077 and is in the hope that it will result in someone from the EASS kindly calling me to help me.
Unfortunately this time I do not feel that the difficulties that I have disclosed in respect of my struggles with email and written communication is being understood and I am not getting the simple help that I need this time which is the same as the help and support that I was given previously which is affecting my health and causing me severely stress and anxiety.
But I would never complain as I am not that kind of person and the EASS has been excellent for me previously.
Hopefully now I will get a call from a supervisor or a manager who has more experience and understanding of mental health disabilities as it is hard to get to speak with someone like this by calling the helpline number.
Also, if I did call the main helpline number I would struggle to explain.
13 maart 2025
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Jason,
Thank you for your review. I am pleased to hear you were satisfied with the service you have received from Jayne and Kerry. I will ensure this feedback is passed along to them.
In regards to the other aspects of your review, we are an inbound service and our advice team is fully trained to handle individuals with mental health disabilities. However, our managers are here to manage the service and therefore, they would not be able to provide you with more in-depth advice than our advice team, who are equipped with all of the information you need. Whilst we’re happy to have been able to resolve some of your issues previously, unfortunately, this may not always be the case. This is because our abilities to assist are based on the types of issue you have and the organisations that you are experiencing an issue with. The EASS are an informal service and don't have any enforcement powers, so we can only inform organisations of their duty under the Equality Act 2010 and encourage them to make the necessary changes. After looking at your record with the reference provided, I can see your issue is regarding reasonable adjustments. However, the service provider has already informed you of the reasons why they are unable to make the adjustments for you. So, in this case, we are unlikely to be able to get a more positive resolution. Whilst under the Act service providers have an anticipatory duty to ensure their services are accessible, your request may not be deemed as reasonable by the organisation based on the reasons they have already provided.
I understand that this outcome is frustrating, but unfortunately we have already provided all the support that we're able to in this instance, but we wish you the best of luck in resolving the issue using the organisations that we have signposted you to.
Best wishes,
EASS Team
Jayne was brilliant and read the…
Jayne was brilliant and read the lengthy back narrative that I had written with regards to my employment state. She provided helpful suggestions and sign posted me to the appropriate information. Very helpful, professional and patient.
12 maart 2025
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi there,
I am pleased to hear that you are satisfied with the service that you received from Jayne. I will ensure that this feedback is passed along to her.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Jamie was great!
Jamie was incredibly understanding and considerate of my condition when giving informal advice. I hope I never have to call again but I will happily if need be :)
11 maart 2025
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Oliver,
Thank you for your amazing review. I am glad to hear that you were satisfied with the way Jamie has dealt with your call. I will ensure that this feedback is passed over to him.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Antwoord van Equality Advisory Support Service
Hi there,
Thank you for your review. I am pleased to hear that you feel the advisor you spoke to was patient and provided you with some clarity.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Amazing advice
Amazing advice. Really helpful. Massive and very big thank you to Jayne. The information will help us going forward and is peace of mind to have that knowledge.
14 februari 2025
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi there,
Thank you for your amazing feedback. I am glad that you found our information useful and I will pass this feedback along to Jayne.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Mr K K
I called EASS in hopes of getting some advice on my employment situation. I was put through to Jamie an Equality Advisor. She asked me brief questions to get more of an understanding on my situation, Then clearly broke down my options. Jamie was very helpful abd made me feel very confident about my situation. Very well mannered and polite. Would highly recommend their service. I am very happy and would like to say a big thank you.
31 januari 2025
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi there,
I am glad to hear that you are satisfied with your recent contact to our service and that Jamie was able to assist you with your issue. I will pass this feedback along to him.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Jayne was wonderful and so helpful…
Jayne was wonderful and so helpful highly recommended
24 januari 2025
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Patrick,
Thank you for your amazing feedback and I am glad you were satisfied with the service you received. I will ensure that this is passed on to Jayne.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Excellent help, support and guidance
Used the online chat feature for help and advice.
Was helped by an advisor called Whitney.
The service was very helpful and knowledgeable in helping with my query and gave me support and guidance going forward with my issue.
The whole process was extremely straight forward.
I'd advise anyone who needs a service like this or similar, to contact them.
21 januari 2025
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Kay,
I am happy to hear you were satisfied with your recent contact to our service with advisor Whitney. I will ensure that this feedback is passed along to Whitney.
Please do not hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
the online help chat is amazing for…
the online help chat is amazing for those who need to know where to go for help next. ashame that if in poor signal area you get booted off too quick so recommend you keep in one area due to this.
10 januari 2025
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Chloe,
I'm happy to hear that you found out live chat function useful.
Please do get back in touch if you need anything further from us.
Best wishes,
EASS Team
Jayne was great
Jayne was great, very thorough and gave me lots of insight on my current work issue with my disability.
3 januari 2025
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Nichola,
Thank you for the amazing feedback.
I'll pass this along to Jayne for you.
Please don't hesitate to get back in touch if you need anything further from us.
Best wishes,
EASS Team
Called 5 times today , no answer at all
This service is crap . No agents who answer the calls or even online just continuing searching for agent and I am 1st in the queue . This is a waste of tax money and called 5 times this morning and they cheeky asked me about how the agent did all 5 timed with no agent at all . These are liers about civil rights and I was recommended by ofcom to call these . They just want free money that's it .
23 december 2024
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Steven,
I'm sorry to hear that you have been unhappy with the service you've received from us today.
We are a small helpline that services the whole of England, Scotland and Wales, and sometimes, specifically around the Christmas period, we can become extremely busy due to the expected closures later in the week.
We do our best to answer each call as quickly as we can and I apologise that you have had to wait on this occasion.
I can see that you did manage to get through to us this morning and our adviser Jayne has been able to assist.
Please don't hesitate to get back in touch if you require any further advice.
Best wishes,
EASS Team
Antwoord van Equality Advisory Support Service
Hi there,
Thank you for the great feedback.
Please come back to us if you need any further advice.
Best wishes,
EASS Team
Awful service
What a joke! No advice given after several attempts to contact these people.
Emails not responded to in sufficient time.
Constantly asking the same questions which have been replied to.
Agreed to call me which did not happen. Rang the representative, no answer, left a message. Never again.
7 november 2024
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Karon,
Thank you for taking the time to leave a review and I'm sorry to hear that you are dissatisfied with the service you've received from us.
I've taken a look at your records and I'm unable to see an occasion where we have agreed to call you back. We are predominantly an inbound helpline, and wouldn't usually make callbacks. We also do not have your contact phone number on record.
However, I do completely agree that the number of questions you were asked in regard to this issue was excessive and I will address this with the adviser in question.
I can see though that you were advised towards the beginning of your contact with us that the issue you have experienced, though understandably upsetting, is something that would be unlikely to fall under the Equality Act 2010 due to it being a problem with the service users of your workplace and not directly under a sector that the Act covers.
I can see that we have provided some signposting to organisations that may be better placed to assist in these circumstances and I wish you the best of luck in resolving your issue to your satisfaction.
Best wishes,
EASS Team
Lovely conversation with great advice
Jamie was really able to break down the information for me and ensured that I understood the information given. He was empathetic, patient and really listened to me when feeling so overwhelmed. Thank you so much Jamie.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Sam,
It's lovely to hear that Jamie was able to help you with your issue. I'll pass your feedback along to him.
If you need any further advice, don't hesitate to contact us.
Best wishes,
EASS Team
Impartial support
Jayne provided me with all information I needed. It helped me to identify the type of discrimination I have endured.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi there,
It's great to hear that Jayne was able to assist you and provide information that will hopefully help you take your issue forward.
Please don't hesitate to get back in touch if you need anything further.
Best wishes,
EASS Team
I had a conversation with Umar…
I had a conversation with Umar yesterday regarding some challenges I have been facing with my employer recently, he was extremely helpful and aided me with protecting myself against unfair conduct. Umar gave impartial information that was informative and relevant, this has given me so much reassurance and I am massively grateful for his time.
17 oktober 2024
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Charlie,
I'm pleased that Umar was able to help you with information regarding your employer and I hope you manage to get a positive resolution.
Please don't hesitate to get back in touch if you need anything further.
Best wishes,
EASS Team
I have spoken to Umar today to get more…
I have spoken to Umar today to get more information on work dispute ,he was very patient and helpful and kind and gave me the great advice how to resolve situation
10 oktober 2024
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Ivetka,
I'm so happy that Umar was able to help you with information regarding your work dispute.
Please don't hesitate to get back in touch if you need anything further.
Best wishes,
EASS Team
EASS Feedback - Umar …
I spoke with ‘Umar’ today regarding advice relating to Nottingham City Council. Unar was polite, empathetic, considerate and provided impartial advice, explanation around the legislation, showed empathy and understanding. What a really professional and kind man.. I’d certainly hope my feedback to his service is recognised by the organisation in addition to the survey completed .
Thank you Umar
7 oktober 2024
Review zonder uitnodiging
Antwoord van Equality Advisory Support Service
Hi Andrew,
Thank you so much for your kind feedback. I'll pass this along to Umar. I hope you're able to resolve the issue with the council but please don't hesitate to come back to us if you need any further information.
Best wishes,
EASS Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.