Where do I start…..we recently purchased a 1000XPro cooker made by Esse. From the very first enquiry through to visiting the showroom the level of service and attention to detail was except... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... Toon meer
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Toon meer
Bedrijf heeft geantwoord
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Contactgegevens
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Verenigd Koninkrijk
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,5
Uitstekend
524 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful lady at customer service…
Very helpful lady at customer service helped me find the right spare parts - excellent service.
14 mei 2025
Antwoord van ESSE
Such kind feedback. Thank you.
Antwoord van ESSE
Thank you for posting a service review. We are pleased that all was satisfactory.
I was able to order the part I required…
I was able to order the part I required based on the discussion with the customer service team and engineers. The part arrived promptly once back in stock so the service could begin on the gas cooker.
30 april 2025
Antwoord van ESSE
We are pleased that our team was able to assist with the maintenance of your cooker. Thank you for leaving a review.
Antwoord van ESSE
We are pleased to hear that our service was efficient. Thank you for your kind review.
Ordering spare and service parts is OK
Ordering spare and service parts is OK, not the best laid out site but if you spend time looking around you can find what you need most of the time. some things like fire bricks are not always in stock.
Dispatch of orders is also quite slow, so if you can order well in advance
Good fires, spares support not quite as good.
24 april 2025
Antwoord van ESSE
Thank you for your constructive review. We shall certainly work on improving the ease of use for ordering spares online. We are a small team and do our best to ship spare parts promptly. When order levels increase, we indicate dispatch times online. We are pleased that you continue to enjoy your ESSE.
Great product
Great product, great delivery chap, very efficient and very helpful dealer, James at Topstak, Cowbridge South Wales. But would like see more hints n tips on the Esse website or FB, plus more recipes etc, raise your profile a bit more ( like Everhot!).
15 april 2025
Antwoord van ESSE
What a lovely, kind review and helpful information to assist in our marketing. Thank you so much for taking the time to leave feedback. We shall share it with the ESSE team and Topstak.
Antwoord van ESSE
Thank you.
Reliable, helpful.
Esse took the time & trouble to ensure that I got the right part for our wonderful 14 year old stove (gas)
31 maart 2025
Antwoord van ESSE
We are pleased to hear from you and hope that you get many more years' service from your ESSE Stove. Thank you for your review, with kind regards from the team at ESSE Engineering.
My only complaint is the amount they…
My only complaint is the amount they charge for delivery.
9 april 2025
Antwoord van ESSE
Thank you for your feedback. We have passed your review on to the spare parts team. With kind regards, ESSE.
Friendly website
Friendly website, good range of spares with good availability, allied to efficient despatch process.
3 april 2025
Easy to find the parts I needed for my…
Easy to find the parts I needed for my stove. Arrived well packed and quick delivery.
31 maart 2025
I had a wrong order and phoned Esse up…
I had a wrong order and phoned Esse up and they couldn't do enough to help me . My order was rectified straight away. Very competent staff thankyou very much .
24 maart 2025
Once the model number of our stove was…
Once the model number of our stove was confirmed the replacement parts were quickly identified and ordered. Dispatch was as stated on the website but delivery details weren't clear, although the parts actually arrived promptly. Thanks
27 maart 2025
Antwoord van ESSE
Thank you for taking the time to leave your review. With kind regards, ESSE.
Ordered online easy to find products…
Ordered online easy to find products you need delivered on time great service
28 maart 2025
Item well packed and good delivery time.
20 maart 2025
The only reason not 5 star was the…
The only reason not 5 star was the length of time delivery to arrive, small item should have been an easy and quicker despatch.
22 maart 2025
Antwoord van ESSE
Thank you for your feedback. With kind regards, ESSE.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.