Where do I start…..we recently purchased a 1000XPro cooker made by Esse. From the very first enquiry through to visiting the showroom the level of service and attention to detail was except... Toon meer
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Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... Toon meer
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Toon meer
Bedrijf heeft geantwoord
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Contactgegevens
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Verenigd Koninkrijk
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,5
Uitstekend
524 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
While the part I needed was quite…
While the part I needed was quite expensive, customer service is very good. The people I speak to at Esse are always polite and friendly and knowledgeable. Thanks, Michael
4 februari 2026
Very quick efficient service.
27 januari 2026
Excellent customer service
Slight problem with fitting a new oven door latch, but this was resolved in full, quickly by the team at ESSE. Even the postage costs were refunded. Excellent customer service.
25 januari 2026
Technical assistance very helpful over…
Technical assistance very helpful over the phone. Problem sorted.
30 januari 2026
Very quick and easy just a phone call…
Very quick and easy just a phone call and it was all sorted Arrived a couple of days later
22 januari 2026
Esse brush is good quality.
The Esse brush I ordered is good quality and I’m pleased with my purchase. Esse sent my order out promptly but DPD failed to deliver on the allocated day, not Esse’s fault but still they were most helpful and the delivery issue was resolved satisfactorily. I would recommend Esse and will definitely purchase from them again.
29 januari 2026
Buyer beware if you live in Australia
Buyer beware if you live in Australia. Their after sales service is slow, cumbersome and extremely frustrating.
29 januari 2026
Antwoord van ESSE
Thank you for taking the time to leave feedback. We will review with our distributor how we can streamline things to improve the speed of our aftersales service in Australia. Kind regards, ESSE
Quick and easy service was very good
20 januari 2026
Easy ordering of spare parts
Easy web based ordering system for spares. Fast efficient delivery, met all my expectations
25 januari 2026
Ordered parts and they were delivered…
Ordered parts and they were delivered well packaged within a few days. Straight forward and simple
17 januari 2026
OK but expensive.
My replacement glass fitted well, but since I have out I could have had a piece cut to size at the local builders merchant for £15, instead of the £47 I paid for this one.
24 januari 2026
Antwoord van ESSE
Thank you for taking the time to provide feedback to help us improve our service. Kind regards, ESSE
Very good
Very good, well packed arrived in good time. Does exactly what it is supposed to do!
24 januari 2026
Good products, a little expensive
Good product, speedy delivery, some things a little expensive compared to competitors but overall a good experience.
14 januari 2026
Helpful customer service
Helpful customer service, guidance to the correct parts i needed for my log burner. Prity quick delivery too.
21 januari 2026
Good buy
Cozy stoves who I purchased the stove from and who fitted it were brilliant. Stove looks good and has been much admired. Very easy to light. Only gripe is the air control lever is very stiff and often gets stuck. Have yet to use oven but top hobs work well.
18 januari 2026
Excellent service. Order was processed and despatched…
Order was processed and despatched without delay.
Less than a week from placing the order to receipt.
We were kept informed by email at each stage.
Very efficient.
15 januari 2026
Efficient and helpful
Was easy to find the part I needed in the Esse site and to order it. It came in the time slot given and with instructions on fitting. Very helpful.
8 januari 2026
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