Where do I start…..we recently purchased a 1000XPro cooker made by Esse. From the very first enquiry through to visiting the showroom the level of service and attention to detail was except... Toon meer
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Lees wat reviewers zeggen
Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... Toon meer
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Toon meer
Bedrijf heeft geantwoord
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Contactgegevens
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Verenigd Koninkrijk
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,5
Uitstekend
524 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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ESSE Solo
Quick answers to questions about one of their older products for which I needed parts. A traditional British firm that I hope continues for many years to come.
22 september 2025
Antwoord van ESSE
Thank you, we are pleased that we could assist with the service of your ESSE stove. We shall share your kind review with our team. Warm regards, ESSE.
Easy to order
Always a pleasure ordering parts for My esse fire it's so easy and delivery is very fast
15 september 2025
Antwoord van ESSE
Thank you for your kind review. ESSE.
The right parts arrived really quickly…
The right parts arrived really quickly so we weren't cold for long 😜
21 september 2025
Antwoord van ESSE
And your ESSE will keep you warm throughout the winter. Thank you for taking the time to leave your kind review. Best regards from us all at ESSE Engineering.
Communication was brilliant
Communication was brilliant. Very helpful in advising correct part needed.
19 september 2025
Antwoord van ESSE
Thank you Gillian for taking the time to leave us your review. Kind regards, ESSE.
It was easy from beginning to checkout
It was easy from beginning to checkout
The items were sent quickly and were well packed
Being able to buy parts for my stove is such a blessing
19 september 2025
Antwoord van ESSE
We are pleased we could be of service. Thank you from ESSE.
Spares......
Used a few times for spares on our esse wood fired cooker always helpful with plenty of knowledge
19 september 2025
Antwoord van ESSE
Thank you for your kind review. Warm regards, ESSE.
Great Customer service
Customer service spotted my error and informed me when ordering incompatible items. Sent me the items I needed quickly and well packaged.
17 september 2025
Antwoord van ESSE
Thank you for taking the time to write your review. With kind regards from the ESSE Team.
The item was damaged in transit and…
The item was damaged in transit and replaced without fuss
13 september 2025
Antwoord van ESSE
Thank you for your review. The ESSE Team
Antwoord van ESSE
Thank you for your review. With kind regards from the ESSE Team.
Perfect for replacement parts for our…
Perfect for replacement parts for our Esse 500.
Great prices and fast shipping delivery options.
4 september 2025
Antwoord van ESSE
Thank you for your review. With kind regards from the ESSE Team.
Just brilliant
Fantastic! Yes it takes longer for items to arrive than Amazon, but this is a small company. When the parts did arrive for our old EC, I had to give Esse a call for advice on how to fit them. Greg was extremely helpful, it's so refreshing to use a company with such good customer service and who produce such great products. The Esse EC we got parts for is now 24 years old and still running beautifully, and our 2019 Bakeheart is just as robust. They're not owned by a faceless American conglomerate like other range cookers, they don't stop parts availability when the cooker hits ten years old and they don't try to sell you a new one. Just a good old fashioned British company with a long heritage, producing the best products they possibly can.
1 september 2025
Antwoord van ESSE
Thank you for your kind feedback. Please let us know if you need any further assistance in the future! With bestregards from the ESSE Team.
Poor delivery service
Wonderful Esse Stove and thankfully the company we purchased it from chased up the delivery. It was just the delivery service that let it down.
1 september 2025
Antwoord van ESSE
We apologise for the delay in the despatch of our spare parts, we receive a significant increase in order levels during the colder months. We are doing our utmost to improve our delivery times. Thank you for your feedback. ESSE.
Ordering the parts I needed was easy but more info would have helped
Ordering the parts I needed was straight forward and friendly. The only problem was that I had to order the parts separately. If I'd been told the riddle bar attachment didn't come with the grate it would have saved a bit of time.
4 september 2025
Antwoord van ESSE
Thank you for your feedback, we will make sure this is clear in the future. With kind regards from the ESSE Team.
Really good wood burner …
Really good wood burner …. Can’t wait for it to get cold enough to use
3 september 2025
Antwoord van ESSE
Thank you for your kind review. We hope you enjoy cosy evenings by the fire as it gets colder. With kind regards from the ESSE Team
Replacement fire brick.
The replacement fire brick was despatched promptly and arrived, via courier, unbroken!! It’s so good when a plan works.
27 augustus 2025
Antwoord van ESSE
Thank you for your review. With kind regards from the ESSE Team
First if all they sent the wring part
First if all they sent the wring part.
Very disappointed that they blamed us for the part warping
3 september 2025
Antwoord van ESSE
Dear Alison, thank you for your feedback.
I am sorry to hear that you recieved the incorrect part but understand that the correct part was sent out immediately and the incorrect part collected.
I also understand that you were advised that the riddle grate is classed as a consumable part as it may require changing as part of routine maintenance over your stoves lifetime.
Should you wish to discuss this further, please contact us on enquiries@esse.com
Kind regards, ESSE
Clear website
Clear website. No problem ordering correct spare parts. All parts delivered securely.
A good decision to buy a UK built multifuel stove.
1 september 2025
Antwoord van ESSE
Thank you for taking the time to write your review. With kind regards from the ESSE Team
Antwoord van ESSE
Thank you for your review. The ESSE Team.
My item was delivered promptly with…
My item was delivered promptly with clear updates.
As yet I’ve still to install and use so can’t comment on performance and fit but don’t expect any issues.
22 augustus 2025
Antwoord van ESSE
Thank your for taking the time to write your review. Kind regards from the ESSE Team
Antwoord van ESSE
Thank you for taking the time to share your feedback regarding our spare parts delivery. We’re always looking to improve, and your review is important to us. Please let us know what went wrong and how we might be able to increase your 1-star rating?
You can contact us directly at enquiries@esse.com or reply here. With kind regards, ESSE.
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