Eversfield Organic Reviews 

My first order from Eversfield and I looked forward to it in anticipation. First up we cooked the rolled lamb joint which was very tasty but a little on the disappointing side for the money, quite a lot of fat and gristle but we enjoyed what we had and are grateful in the knowledge that these animals have had a good life compared to most. Second up were the chipolatas which were somewhat disappointing in flavour so quite a few were discarded unfortunately. Third up were the traditional sausages and we lived in hope these would live up to our expectations, but alas they were inedible - dry, tasteless with an almost "gone off" twang. The diced chicken tasted okay in a curry and we are still to try the whole chicken and the mince. All in all so far not what we were expecting. Originally we were recommended to this company by Sheepdrove of Lambourn because they said they were full up with orders so I don't really know what is going on here.... Disappointing so far for the money to be honest

I recommend this farm shop. I bought beef bones, lamb bones and lamb meat. They were well-packed, and the delivery arrived on the day they promised. The bones weren't clean, so we'll. Even the spine was removed. They were cut into manageable sizes. I am very impressed. I was cooking the bones for broth, and it didn't smell as much as I was expecting. I had been purchasing from a well-known organic shop and buying bones and beef they which always smelled. This change was perfect. I will continue buying from them.

First order very good, second order could delivery for 5 weeks, I had some unsatisfactory excuse, pork chops, rack of lamb, and chicken legs are for Christmas so could delivery till then.
Poor customer service
KT Devon

Second order, and worthy of five stars. The courier managed to deliver on time and the packaging/insulation was much better than before. The goods were still well chilled despite travelling to Scotland. The meat is good quality and for a decent price. Also plenty of time left on the use-by so all boxes ticked for me.

I was so disappointed with my first order. I ordered venison mince but what I received tasted very strongly of lamb and was completely inedible — I had to throw it away, it was absolutely disgusting.

When I contacted customer service, I explained to Fran what had happened. However, I was repeatedly told that without photos of the raw product they would not investigate or provide a refund/replacement. As the mince was placed straight into the slow cooker, I had no reason to think I would need to photograph raw meat beforehand.

Instead, I was only offered a 10% discount on a future order, which doesn’t come close to replacing the cost of food I couldn’t eat. For a company selling premium produce, I expected a better level of service and accountability.

Sadly, as a first-time customer, this experience has put me off ordering again. Potential customers should be aware that if anything goes wrong with their order, the company may refuse to help unless you provide photographic evidence before cooking. I then had to go out of my way to buy actual venison mince from the Supermarket which was a long way to go as it’s not the easiest thing to get your hands on in the supermarket, and management didn’t even acknowledge or seem to care.

Personally, I’d avoid at all costs. The lack of customer care is shocking!

FYI **update to review** I’ve been advised that any dispute should be reported within 48 hours, which I did report at 15.27 by email on 28/09/25 and delivery was delivered by DPD at 12:04 on 27/09/25** so not only am I being made out to have not followed correct process when I did, you are basically overall making me out to be a liar. The cheek and lack of professionalism is unbelievable!

I’ve been a customer of your company for several months and have always appreciated the quality of your products and the reliable delivery service. However, I’ve found your customer communication to be lacking.

Recently, I received pork sausages instead of the beef ones I ordered. Mistakes can happen, and I only wanted a simple acknowledgment of the error. Unfortunately, despite sending two emails, I haven’t received any response.

I find this disappointing, as good communication with customers is just as important as the products themselves. It’s what helps build trust and loyalty. I hope you can improve in this area, as clear and timely communication will only strengthen your reputation and customer relationships.

I place regular orders with Eversfield Organic as the produce is of high quality at extremely competitive prices.

This time round my order was to be delivered by Royal Mail Parcel Force on a Friday. They failed to do so and sent an email saying they attempted delivery but couldn't deliver as no one was in.I was in all day ,plus have 24/7 conceigre ,so a complete fabrication. Next delivery was to be the following Monday which was naturally not acceptable for a meat order .

Just before 5 pm I got hold of the very helpful and efficient Fran from Eversfield's customer service who said she would chase up Parcelforce .They then promised her they would deliver before 7pm .When this did not happen Fran without further ado organised a completely fresh order to be delivered by DPD .

This is what I call "old school "customer service. When you call ,a human being answers straight away and then sorts out your issue in a friendly, and effective way.

Well done Eversfield for your quality produce, super competitive prices and the wonderful customer service.I remain a very happy repeat customer and highly recommend your company.

I ordered from Eversfield some years ago, but in January 2024, I decided to switch permanently to Organic meat. Their produce has been consistently excellent, their meat is always tender, including the chicken and turkey breast, and great value. Look out for the special offers! I’m looking forward to my next delivery.

The animal welfare and feed is well described e.g. roaming free and grass fed is well beyond grain fed. The meat freezes well and it is affordable to buy the maximum for free delivery. You just need to be careful to read whether it’s been previously frozen, which is understandable for meat such as venison or turkey, good to use within a few days of delivery.

Fantastic customer service which is highly important and the backbone of any worthy business. I have only ever had 3 issues, but dealt with swiftly and promptly, with just a little explaining on my part. 

The DPD deliveries are always informative and I just make sure I diary the day I have requested the delivery and look out for it. If you live in a remote area, try What3Words.

Many thanks Eversfield, I’m very happy. Please keep doing what you’re doing!

Disgusting company avoid.
Once they have your money they have no interest when things go wrong or will take any responsibility.
Told me it's safe for us to eat meat that's been left outside in 32c heat.
Sent proof that DPD emailed used saying the order had been cancelled and they have haven't received anything from eversfield organic. A company they choose to use to deliver.
So told them I wasn't expecting delivery and had found the boxes of meat left out in sun. But DPd hadn't knocked or rang. Just dumped and ran, Or sent us any update email to make use aware the food had been left outside, last time we heard anything from DPD was it's been cancelled. And even with proof I have sent them. eversfield organic will not take any responsibility and won't sent out replacement.

There has not been any attempt to deliver the parcel to my home, the delivery address.

I have phoned you on 2 occasions today (1307 and 1334) to see if they could bring the order today. The single option, go collect from a yet to be decided post office, you have offered is not acceptable. I would recommend you stick to DPD for your deliveries.

It is the second poor quality experience in 6 months. Perhaps it is time to stick to the local butchers in the local markets.

Excellent customer service – resolved issue quickly and professionally

We recently ordered a box of premium organic meat and while the first delivery arrived delayed with the contents at an unsafe temperature (14°C), we contacted the team immediately with our concerns.

To their credit, they responded quickly and replaced the entire order at no extra charge, ensuring the second box arrived in excellent condition. Mistakes can happen, especially with chilled deliveries, but what really stood out was their commitment to food safety and customer satisfaction.

The replacement meat was top quality — beautifully packed and fresh. We really appreciate how the team handled our complaint: professional, responsive, and willing to make things right without hassle.

We’ll definitely order again — it’s great to see a company that stands behind its product and takes care of its customers.

Thank you!

The sausages are inedible, there's so much salt in them. And I'm someone who likes his food quite salty. The whole family couldn't eat them. Avoid the sausages!!

A very good company, helpful and friendly.
I wanted nitrate free smoked bacon which was unavailable. Having spoke to Francesca she recommended nitrate free rib eye smoked bacon. I can honestly say that it was tender and full of flavour. It will now be my bacon of choice.

Just like to say I’m completely disappointed with the bones- I bought better from scrappy Asda joints and boiled down. I was hoping to do x 3 amount of stock with these but there too poor a quality to even do one session with them let alone 3.
My nutrition health is very important to me and having good quality to boil down to produce gelatine & collagen. After 48 hrs no gelatine was produced which shows the quality of the bones. I’ve been boiling down now for years. I was doing it before it become popular. At the amount you charge; and the quality what you give is shocking.
I bought £38 of bones that was poor quality.
Contacted the company and all I got back was we will ID the bones?
I am severally ill and disabled and rely on the finances and quality of nutrition to try to help my physical condition. Customer services was useless- they didn’t except back the remaining bones, offer to reverse nothing.
Don’t by bone here for bone broth. I call it organic bottom of barrel.
I’ve had better bone from market traders ‘ for my dog’.

Just received my first order of organic meat and fish. Absolutely delighted! Such good value. Beautifully packaged. Everything looks fresh and good quality.
Cant wait to try it.
Would love to somehow recycle all the packaging or return the box, freezer pouches and wool covers.
Cant fault anything. Thank you very much

Not that great, used to be much better. The meat has started arriving chilled instead of frozen. I’m sure it used to arrive frozen but I could be wrong, but either way it used to last longer before going off. Now it only lasts a day in the fridge before it starts tasting bad. It arrives, I freeze it straight away, then when I want to cook it I thaw for a day in the fridge to cook the next day. You can’t leave it in the fridge any longer which doesn’t make sense. Most of the vacuum-sealed bags have also been arriving inflated recently which indicates the plastic has been damaged or not sealed properly, so this could be reducing its shelf life. The minced beef also has a few bits of bone in. I have been a customer for a few years but I’m changing my supplier now.

I think your are awesome, keep looking after this planet.

Ref Kate Dennings review; I think you need to have a quiet word with yourself, people make mistakes that's life...Dream bigger than you are and then maybe the little things you currently see as end of world stuff won't be so significant. If you have a big enough dream you do not need a crisis. In other words GET A LIFE!

Chose my preferred date 16.04 did not receive a delivery did not receive a response email. No way to contact business closed til Tuesday.

I won’t be ordering from then again it’s about trust I paid in good faith but no delivery.

If eversfield don’t respect my hard earned money then they don’t deserve my business.

I’ll support another British business instead.

Having downloaded the shop app it just says preparing. Nothing more. I want my money back. Very poor.

This is not a delivery issue my order never left.

Also trading as The Organic Butchery, these people messed up my Easter lamb order and delivered half what I ordered. I am furious as now have to try to source alternative organic lamb on Good Friday. What's more, my sister ordered from them at Christmas and her order didn't arrive. A total joke. I now await their response and will never order from them again.

I ordered some oxtail and requested in the order notes for it to be cut into smaller pieces. The order arrived and was not cut up smaller. I emailed them, no response. I called them and they informed me that they are unable to cut up the meat smaller. Instead of letting me know this when I made the order I had to call them to find out once the order was recieved. Why have an option for order notes if you can't follow simple requests in the order note?
Nevertheless, the oxtail was good but I won't be ordering from here again.