Evolve Home Energy Solutions Reviews 

650
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Joe, Josh, and Theo arrived on time to complete the electrical connection for the installed solar panels. All three worked in unison and completed the installation seamlessly. Joe explained the workin... Toon meer

Beoordeeld met 5 van de 5 sterren

Calum has been a worker and has done a full inspection of the house and is going to push for the work to be done which I'm very grateful for as I've been chasing this for 11 years

Beoordeeld met 5 van de 5 sterren

Absolutely amazing guys I had josh and Joe here today sorting electrics out for solars inwhich I couldn't fault them ,2 really nice guys and what an amazing job they did .thankyou for your amazing wor... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

To begin with communication was great. Unfortunately once contracts were signed this was no longer the case didn't turn up on arranged day to fit panels no communication, when I rang for an update no... Toon meer

Bedrijfsgegevens

  1. Aannemer voor isolatie
  2. ook in
  3. Energieopwekkingsapparatuur en -oplossingen
  4. Ketel- en verwarmingsdienst

Geschreven door het bedrijf

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

650 reviews

5 sterren
4 sterren
3 sterren
2 sterren
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Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,8

Alle reviews

(650)

142 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service!

Callum was very friendly, courteous and knowledgable. Explained everything well, answering any questions I had. Top service!

14 juli 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you for the great review!

Beoordeeld met 5 van de 5 sterren

Good experience for quotation

Rhys came out to our property for an assessment for cavity wall insulation V's External Wall Insulation. He answered all of our questions and took all the necessary photos, measurement etc...to inform the quote. Very helpful and experienced.

11 juli 2025
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Antwoord van Evolve Home Energy Solutions

Thank you for your lovely feedback! We're glad Rhys was able to assist you through the process and we'll be sure to pass on your kind words.

Beoordeeld met 5 van de 5 sterren

Once again Evolve Home energy. Have proved they can deliver. again Evolve Home energy have done…

Once again Evolve Home energy have done an amazing job, there workers were brilliant, hard working, polite . Unintrusive, answered any questions. Standard of work was high and left things very neat and tidy . Guilhevbe Arede and Paulo Almeida deserve. To be told they are doing a good job and work very hard .

10 juli 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

We're so pleased to hear you were happy with our service again! We'll make sure to pass on your praise to Guilhevbe and Paulo, they'll be delighted to know their hard work is appreciated. Thanks again for choosing Evolve Home Energy Solutions!

Beoordeeld met 5 van de 5 sterren

Had Callum to do my survey today

Had Callum to do my survey today. Very professional, informative when questions were asked. Nothing was too much trouble. Impressed with the service.

3 juli 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you for taking the time to leave us a review! We're thrilled to hear about your experience with Callum and we’ll be sure to pass your feedback on.

Beoordeeld met 5 van de 5 sterren

If only all tradespeople were like Joe

If only all tradespeople were like Joe! Efficient, explained what was going to happen and cleaned up after himself.
Happy days

2 juli 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you for your feedback, we’ll be sure to pass it on to the relevant team. We really appreciate your support!

Beoordeeld met 5 van de 5 sterren

Joe was polite

Joe was polite, friendly and professional. He explained what he was going to do at all stages. He did a neat, efficient job. He was tidy, not leaving tools lying around, and cleaned up afterwards. Highly recommended.

30 juni 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

We really appreciate you taking the time to leave this review. Your feedback will be shared with the team thank you again for your support.

Beoordeeld met 5 van de 5 sterren

Great

Friendly, on time and very professional. Thanks, Bailey!

20 juni 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you for the great review we will pass this on!

Beoordeeld met 5 van de 5 sterren

Bailey was great from the get-go

Bailey was great from the get-go. He greeted me with a smile, and was knowledgeable and helpful throughout the survey.

17 juni 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you, we will pass this over to Bailey.

Beoordeeld met 5 van de 5 sterren

I spoke with Sian Shepherd who was both…

I spoke with Sian Shepherd who was both confident and knowledgeable and did exactly as she promised.

11 juni 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you for taking the time to leave a review. I will pass this on to Sian.

Beoordeeld met 5 van de 5 sterren

First class from start to finish.

A very simplistic process from first call to loft insulation fitting. All staff were very polite and helpful, the guys that came today were excellent. Arriving on time, professional and left everything clean and tidy.
Already looking now at solar options.

10 juni 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you for taking the time to leave us a review!

Beoordeeld met 5 van de 5 sterren

Great service

Kai, the chap who did our window vents etc was excellent at explaining what he was doing and efficient at doing it .

10 juni 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you for taking the time to leave us a review, I will make sure this is passed to Kai. Thank you

Beoordeeld met 1 van de 5 sterren

No consideration for disabled

I am not commenting on the business. Itself just that I think it's pretty disgusting that they have workers show no care or consideration for disabled people. parking in a disabled Bay quite clearly mark. I don't think this is a good advertisement for the business.

6 juni 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you for bringing this to our attention. We take matters like this extremely seriously, as respect and consideration for all members of the public, especially those with disabilities is something we fully expect from every member of our team.

We would appreciate it if you could share the location, date, and approximate time of the incident so we can investigate further and take appropriate action. All our vehicles are tracked, and we are committed to addressing this quickly and thoroughly.

Please contact us directly at info@evolvehes.co.uk or feel free to reply here with the details.

Beoordeeld met 5 van de 5 sterren

Integrity snd Honesty

The politeness and honesty with my home assessment is a breath of fresh air. Sean explained to me exactly what was required, exactly what was available and what options existed outside of that.

In representing Evolve Home Energy Solutions, Sean has demonstrated that there are still professional trustworthy services. Thank you Sean and thank you Evolve Home Energy Solutions.

4 juni 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you so much for your kind words! We're thrilled to hear about your experience, and we’ll be sure to pass your feedback on to Sean.

Beoordeeld met 1 van de 5 sterren

They installed cavity wall insulation…

They installed cavity wall insulation for me. Arrived before 8 AM before I was ready, with no prior warning. So I'm trying to get ready for work while also sorting access for them and answer their questions. Needed access to a shed which runs the length of my property which I hadn't been asked to clear ahead of time and which is full of stuff. Fine. I can deal with all that. Then, after they completed the works, I find brick dust has entered my house through every open window (the windows are open because it's warm weather currently). Maybe I'm stupid, but I don't know what is involved in these installations and didn't know that I should close my windows/doors and was not asked to do so. So there's dust and insulation beads throughout my shed and house. Additionally and worst of all, a professional video monitor which was in storage in my shed due to infrequent use, was damaged by the work team. Buttons were knocked off and I have looked for them but have not been able to find them - maybe they were hoovered up during the job? Who knows. But they're irreplaceable and gone forever. Probably one of a handful of intact units of its kind in the country and now it's damaged/incomplete because they couldn't be bothered to ask me to move it out of their way (I didn't even realise it WAS in their way). They were scheduled to do my loft insulation the following week but that's not happening now - no way they're coming back in my house. Avoid.

Complaints manager called and asked me to rehash the whole thing for a third time on the phone - did so and said I wasn't interested in restitutions (mainly because I'm still furious) and he just said "OK" and hung up. Appalling.

4 juni 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and understand how frustrating this must have been for you.
We can confirm that our team arrived at 7:55am. While this was just outside the agreed appointment window of 8am to 5pm, we fully acknowledge that we did not make the courtesy call one hour prior to arrival, as we should have. We sincerely apologise for this oversight and any inconvenience it caused you at the start of your day.

Following the installation, our crew carried out a post-installation satisfaction survey with you, which was signed with no concerns noted at the time. We have since reviewed all pre- and post-installation photos, and while we were unable to see visible issues or damage, we understand that you have reported brick dust and insulation beads entering your home and shed. We are sorry to hear that this happened and appreciate how frustrating it would be.
That said, we absolutely take your concerns seriously. When you contacted our office, your call was escalated within 10 minutes, and our Head of Operations personally reached out to you to discuss the matter. We also offered to return to your property promptly to carry out a full inspection, take photographs, and complete a damage report if needed. Although you advised you were unable to provide photos and declined our visit, this offer still remains open, and we’re more than willing to support a resolution.
We’re truly sorry that your experience has led you to cancel your future works with us. All of our customers matter to us, and we would still welcome the opportunity to put this right for you.
Please don’t hesitate to contact us directly if you change your mind. We want to make this right.

Beoordeeld met 5 van de 5 sterren

Excellent service

I was today by Bailey and George - they were polite, respectful and really helpful with their advice! I would definitely recommend these guys! Thank you again!

3 juni 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you very much for your kind feedback, it is genuinely appreciated.

Beoordeeld met 5 van de 5 sterren

George and Bailey were polite

George and Bailey were polite, efficient and professional. They answered all my questions and explained clearly what they have recommended and the next steps

30 mei 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

Thank you for taking the time to leave a review, it means a lot.

Beoordeeld met 5 van de 5 sterren

Great friendly service!

Callum and Lucas were really friendly, helpful and knowledgeable. They knew exactly what they were doing and explained everything so I knew what they were doing too. They arrived when they said and helped book in my next appointment around my busy schedule. Thank you!

29 mei 2025
Review zonder uitnodiging
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Antwoord van Evolve Home Energy Solutions

We really appreciate you taking the time to share your experience. Your feedback brightened our day.

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