excess-baggage.com Reviews 

My purse was lost at Luton airport. Excess luggage got it returned to me quickly and efficiently. They were very helpful. Special thanks to Martyn, the Area Manager and his staff.

Nice place, hard work, with Vanshika

Ash is best , help me thankyou 💪

Tony and his colleague at the site were very helpful—as usual!

Great experience in getting the luggage sorted by Vanshika.

Abdirisak was very helpful and explained everything clearly

Rasheda and Savioma has been great! Very friendly and professional. Made me feel comfortable.

Martha was a great help

Amber was really helpful and advised us on best possible price options for our flight timings, thank you!

Abdirizak made a very good wrapping to my luggage - quickly and helpfully

London Euston Station the man said Wednesday morning we can leave two small rucksacks for the price of one. It was the hottest day in London. On pick up for the two small rucksacks we were charged £30 for two small rucksacks. Day light robbery and being lied to is not the way you would expect from a British Transport company helping old age pensioners.

Vanshu is a pleasure to deal with, a real joy. A great asset to Excess Baggage, she is very efficient, professional and friendly, thank you Vanshu

Good experience with Martha. Would recommend

Rasheida was very helpful

A bit expensive when you store 2 small bags…but Martha was helpful.

friendly and great service

special thanks to saviona and karan

Travelers through Pearson airport in Toronto should be aware that the Excess Baggage facility is not a proper luggage storage facility. Unlike the Excess Baggage brand in airports and train stations in London, in Pearson they can keep bags, coats, etc. for weeks but require knowing your flight information and if your upcoming flight is too far after your pick-up date they will not accept your bags. They cannot point to any policy that states how far is too far. Because I was taking a side trip for two days to a nearby town by bus from the airport and not taking a flight until six days after returning and picking up my luggage, I was told, after an incredible explanation by the manager, that their policy does not allow that. “Three or four days later” might be acceptable I was told. They could not specify a maximum length of time. I ended up using Bags Away at Union station after travelling there and back to Pearson by the express train. (Bags Away worked quite well and they don’t want to know your travel plans.) Maybe if your flight leaves the same day you pick-up there would be no problem, otherwise I would not rely on them. I am not sure if they required any evidence of a flight reservation so it might be possible to just pick one that they could put in their record. In any case, best to avoid.

Nice staff with proper guidance