My purse was lost at Luton airport. Excess luggage got it returned to me quickly and efficiently. They were very helpful. Special thanks to Martyn, the Area Manager and his staff.
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Lees wat reviewers zeggen
I lost my wallet on my flight home and reported it Glasgow Airport's Lost Property team. Danielle recovered it very quickly and her communication throughout the process was excellent. Iain from Excess... Toon meer
Vanshu is a pleasure to deal with, a real joy. A great asset to Excess Baggage, she is very efficient, professional and friendly, thank you Vanshu
Rovilena è stata la miglior amica che mai avrei immaginato di trovare, professionale sorridente e soprattutto molto gentile, mi ha salvato da una situazione critica in cui non sarei riuscita a far rit... Toon meer
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Ash had amazing customer service very…
Ash had amazing customer service very lovely and helpful x
Saya was amazing and helpful
Saya was amazing and helpful
Thank you
She help me so much to create an account and recharge and thank you so so much
I'm very happy after one hour struggling with all
Thank you darling Saya have a wonderful day
Saya is really helpful person and I…
Saya is really helpful person and I appreciate her effort to help us
Miruna and stephen was very nice and…
Miruna and stephen was very nice and with good customer service. Lovely people to talk to. Thank you so much
Thank you Stephen Cornell!!
Thank you Stephen Cornell!!! Amazing service.
Sayali she’s the best and she’s so…
Sayali she’s the best and she’s so helpful
I was able to pick up my lost suitcase
I was able to pick up my lost suitcase. Ash was a great help!
Great and fast service when i forgot my…
Great and fast service when i forgot my tablet on the airplane and they send it to me in Sweden
Thanj u Arja at Vanda airport!
Loat my blood glucose meter and as it…
Loat my blood glucose meter and as it is a medical item they decided to gave no charge! Much appriciated!!
What an absolutely racket
What an absolutely racket! £15 to pick up a lost wallet! Never in my life have I thought that I would have to pay to retrieve a lost item. Avoid this rip off firm at all costs!!!!!
Rovilena She is a fantástica girl
Saya has been brilliant and very…
Saya has been brilliant and very helpful. Thanks a lot
Very helpful
Very helpful! Shub was extremely helpful and a pleasure!
Rovilena was amazing!
Rovilena was amazing!! I had an inquiry about a missing item and she was super nice and helped me find it right away
Excellent customer service from Miruna
Excellent customer service from Miruna, thank you!!
Excellent help and professionalism from everyone at the Excess Baggage Co
Gabriel was fantastic, after emailing my Dad to let him know his bag had been found and hearing no response, he phoned to check that we were aware and helped me with some useful information to ensure I could pick it up easily. He also reassured me that the money inside was safe and all contents intact. When I got to the counter I was greeted by Rovi, who was friendly and professional, going through all the necessary checks when collecting an item of high value and refunding the cash they had banked for safety. She even got me a glass of water as I was a bit flustered. Another staff member checked through the contents with me at the counter so I was reassured further. I was pleased to meet Gabriel at the counter too so I could thank him for his help, and he was helpful and understanding again. Thank you so much, it was quite a stressful situation but everyone was friendly, courteous and professional, which I'm very grateful for.
Rovilena thanks for your cooperation
Rovilena thanks for your cooperation
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