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Beoordeeld met 5 van de 5 sterren

The F1 Experiences team looked after my wife after she had a nasty accident at the Belgian GP. Cameron and his colleagues turned a nightmare into a very special experience. We will be forever grateful... Toon meer

Beoordeeld met 5 van de 5 sterren

The staff was extremely accommodating we had someone who struggled to walk long distances and the staff had someone pick us up and drop us to the grand stands. They were so organised, lovely and frien... Toon meer

Beoordeeld met 5 van de 5 sterren

Kai provided excellent customer service, even before we bought tickets. She responded within a day with several questions I had. My two sons, 18 & 21, had the best time at the experience. They loved... Toon meer

Beoordeeld met 3 van de 5 sterren

Customer service, hotel, tickets were all good. Inaccurate walking time to the Experience were given - 15 minutes which was really over an hour one way. Hospitality shuttles would have been nice for w... Toon meer

Bedrijfsgegevens

  1. Evenementen en entertainment

Informatie afkomstig van verschillende externe bronnen

F1 Experiences is the Official Experience, Hospitality & Travel Programme of Formula 1.


Contactgegevens

4,4

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TrustScore 4.5 uit 5

492 reviews

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4,4

Alle reviews

(492)

58 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Great F1 Experience and weekend

Overall, really enjoyed the F1 weekend and the Track Experience was a great way to start the weekend. We also really enjoyed the roaming grandstand pass, as we watched each practice session and quali from a different location.

Also, appreciated the direct line of support to the team whenever we had a question.

A few things to improve, specifically for the Track Experience on Thursday.
+ Would have been nice to have a drink or something when waiting for the experience to begin, we were just kind of standing in a field and it felt very meh before beginning.
+ Near the food some tables/chairs would have been good to sit and enjoy the food/drink.
+ The speakers were great, but the mic/speakers weren't very good and it was a bit hard to hear
+ More toilets, the lines were really long and given the short time of the experience, I felt I spent a good portion of it waiting for the loo
+ Consider adding Fast Track as part of the overall package, this would have added a more premium feeling to the entire weekend

3 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing amazing experience!!

Amazing amazing experience!!! It was my first ever F1 GP to attend, it was well worth it!
The support that I've gotten was great! They have been extremely helpful!
Added in the track tour, appearance of driver legend and the journalist, met with Martin Brundle and took a pic with him!

Hoping to get tickets plus the extras with F1 Experiences again soon! :)

4 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful experience!

We had a great experience in Austria. It was really made special and memorable by two members of the F1 experience team. I want to recognize Maddie Enriquez for going above and beyond. She assisted in making my wife’s birthday extra special on race day. In addition, regardless of the time of day or how hot the temperature was, she always had a smile and welcoming attitude. It was very apparent that the special treatment was her goal, as I noticed multiple attendees in our group receiving “special treatment” and having once in a lifetime experiences because of Maddie and the team. To be able to enhance one’s experience and provide an even more customized and special experience is a talent and takes a caring attitude. In addition Donagh McCarthy also provided a level of service, responsiveness and attentiveness that went beyond expectations. He showed a real interest in the guests and took a dedicated interest in making sure attendees were having an enjoyable experience. Great job finding these two individuals that have a passion for Motorsports and representing your brand and the experience of fans.

30 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Austrian GP 2024

Our family of 4 had a fabulous experience at the 2024 Austrian GP. We were well-supported by Kai Murray prior to the event who promptly answered all of our emailed questions. Ticket pick up was seamless and our pit lane walk and track tour were awesome. Seats in Red Bull Grandstand were excellent for race viewing.

30 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Any pre-race questions were answered…

Any pre-race questions were answered promptly; ticket pick-up in Spain went without a hitch. Liked the transport from the carpark to the track, the food was lovely and the view from the top floor "veranda" was brill.

23 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

We bought f1 Experience Tosa grand…

We bought f1 Experience Tosa grand stand starter package for Imola Grand prix,

We specifically bought those tickets to be on that Tosa corner, which has views of two different parts of the track, we of course expected to be in one of the two Tosa Grand stands.

Instead we were given tickets in Tosa 2, a completely differemt stand and location it is on a straight at the top of a hill, with no corner, no action and no view of any part of the track.

The seats were small, and uncomfortable, and we were right on the railing which impeded sitting straight in the seat

Make sure you get given what you pay for!

or better yet, there are better packages out there through other operators

19 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I just came back from the Barcelona GP…

I just came back from the Barcelona GP everything went well from the reservation where my F1 experience sales person has very good advice, very responsive, listens on arrival at the circuit where a team of professionals make the experience unique, well done to everyone and thank you

23 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just returned from the Spanish GP

Just returned from the Spanish GP. Great experience. Everything was done exceptionally well. The transfers to and from the hotel and track were spot on. The guides we had with us were very helpful and I couldn't fault the experience or team.

20 juni 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

It was great a time but the circuit needs to do better.

Overall it was a great experience. I think that for Thursday they should have some food stand open since my wife had a low blood sugar and it was very hard to find a food stand or a vending machine and that could happen to anyone.

Another thing that I think it should be fixed (I know this is more for the circuit and not F1 Experiences but I’ll leave it here) this is an event that it has been happening in the same place for the past few years and the circuit should know how this works by now. Me and my family were very upset at the time that we had to exit the circuit. For all three days it was a mess to get out of the circuit because we had transportation setup to pick us up at the circuit and it was very hard for them to get in because every single day they had new instruction.

On Saturday we had to walk 5 miles down a road where there were passing a lot of cars to get into our transportation because the person who was going to pick us up parked near door 2 and a police told him that he could park there since it was a pickup area and when me and my family got into the vehicle another police came (with a rude attitude and very disrespectful) and said our driver needed to leave because he was not going to let our driver pick us up there.

We had 3 persons with impediments and we asked if at least our driver could leave with those 3 persons with impediments since they could not walk a lot and the rest of the group would walk to a point where our driver could pickup us up and the police did not let us and said that if he saw that we got into the vehicle he would get us arrested and our driver because apparently he was from another zone he was not allowed to drive in the zone where the circuit was.

After that, we had to walk 5 miles while being careful because first of all, we were walking in the express way, second, being careful that the police man would not see us getting in the vehicle because he was ended up following us and third being alert of the people who have impediments because they cannot walk long distances.

I think first, everyone needs to have the same instructions and be clear that they all are under the same instructions so things like the once that happened to us doesn’t happen in future events and those not get complicated for the guest. I have been to 2 US Grand Prix, and most recently my daughter worked at the Miami Grand Prix this year and she said that when it came to exit the circuit it was very easy and they had designated pickup and drop-off areas for people and it was more fluent than how this event was.

I would also recommend having a pickup and drop-off lane for taxis. First of all, it was very hard for us to get transportation because most of the people who drive taxis they did not wanted to drive us to the circuit because the guest would pay for the trip but they would be stuck in the circuit traffic for up to 2 hours to get out and no one would pay for that part. That’s why I think they should have a designated lane only for taxis for pickup and drop-off as in the US Events.

Another thing is that in the circuit they should have a better coordination for when it comes to people leaving the track. It was very hard to get out of the track walking because when the practice/quali/race would finish all the people coming from the last turn or further than that would take over all the space and leave only one little space for the people exiting the main grandstand.

The last thing is that we were in the main grandstands and we were on the second row and we could not see the start because all the people who were behind us got down the stairs and they all stood up where the fence was and we could not see the star and finish. I think they should add more security so they can control this type of situation because they only had one person and he just gave up because it was a lot of people and he would asked them to leave and go back to their sits and they would move and as he moved they would go behind him. We paid for this grandstand because we wanted to watch live the start/finish and thanks to this we missed it because all this people where standing there blocking the view and we also did not had any screens where we could watch it because there was just one screen at the beginning and end of the pit lane and we where in the middle (front of the walkway). Me and part of my family have been to the Austin & Miami GP and we have not experienced this many issues as we did in this GP which has been coming here for years. Both US GP have been way easier than this one was.

Overall, with F1 Experiences we had a great time.

23 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bought a F1 experience package with…

Bought a F1 experience package with insurance, spend £3400, due to work relocation , I submitted the refund following the link and gave all the information, include work relocation letter, they reject the refund …
Now I have to find a lawyer … I paid £300 for the insurance

17 juni 2024
Review zonder uitnodiging
Logo F1 Experiences

Antwoord van F1 Experiences

Zoe, I must admit I am surprised at this review. I reached out to you directly to indicate that we were looking into your claim to determine what occurred and request a revisit on your behalf. As such we have reached out to Refundable.me per my email to you and are awaiting information and then schedule time to work through next steps. Certainly legal action is well within your rights to pursue, but that seems to be a premature action when I have already indicated to you that we are working to get this revisited and would be in contact with next steps. Perhaps that was misunderstood in my correspondence with you, but allow me to reiterate that we are reviewing your claim rejection and I anticipate that we will be able to get this sorted out in the next few days.

Beoordeeld met 5 van de 5 sterren

Good times at Monaco GP '24

Good times, just returning from Monaco GP. Great experience, the staff is always great - worked with Harrison & team over the years. The Paddock/Legend experience was fantastic due in part to the great crew engaging throughout the weekend. F1 Experiences does a great job travel prep (race/transport options/getting around Monaco). That along with the parties - what more could you want!

24 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic time with F1 Experiences

We had an amazing time attending the Grand Prix De Monaco. Everything met or exceeded our expectations. The restaurant, Norma was amazing. From the staff to the food, to the location to the atmosphere. We loved every minute of it. Drake, from F1 Experiences was the best! He was so easy to deal with, and extremely helpful in pulling off this surprise for my husband.

26 mei 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Monaco Grand Prix 2024

Monaco Grand Prix 2024, Ermanno Penthouse Hoapitaily package. The qualifying day was good because it wasn’t over crowded but the race day was a nightmare. It was overcrowded and there’s no assigned area so once you find your spot you can’t go to the bathroom or get food because your spot will be taken by someone else immediately so no one moved for 3 hours. Waiters came around asking for drink order once and brought out 1 tray of food once within our stay of 5.5 hours. There is only one toilet for women. The venue has one 3 person elevator so you wait forever (we ended up using the stairs to go up to the 12th floor) The entrance staff couldn’t find our tickets and made us wait for 30 mins just to find out it was in the folder the whole time(this made us get there late to get better viewing section), they need to digitize everything! The food was horrible. The only good part, yes the view of the track was very cool. You just have to fight the crowd the whole time. We paid $30k for 2 for this with 4 days of hotel. Way too overpriced. Oh and the access to the building from the hotel was long and awful as well. Never again.

26 mei 2024
Review zonder uitnodiging
Logo F1 Experiences

Antwoord van F1 Experiences

My name is Daniel J Higgins. I am the VP of Guest Services for F1 Experiences/QUINT. I appreciate you taking the time to provide this review, and I am certainly concerned by the experience that you have described above. We take our customer feedback very seriously, and I would like to discuss this further with you if you are so inclined. I am out of the office this week as I will be working onsite at the F1 race in Montreal. I will, however, be back in the office on Tuesday of next week. If you wish to set up a time to speak with me directly about your experience, please email me at dhiggins@quint.co. I hope to speak with you soon.

Beoordeeld met 2 van de 5 sterren

I Purchased 2 tickets to the Canada…

I Purchased 2 tickets to the Canada Grad prix way in advance when I received the tickets I was very disappointed with the seats I tried to contacted my Rep Lauren on may 9th with no answers then again on the 13th she responded that she would reach out to her team to see what they could do and would get back to me by end of the week. I guess I should have asked what week because I never heard back again even after attempting to contact her numerous times. I sure hope when I attend the race I have a better experience

8 mei 2024
Review zonder uitnodiging
Logo F1 Experiences

Antwoord van F1 Experiences

Phil, my name is Daniel J Higgins. I am the VP of Guest Services for F1 Experiences/QUINT. I appreciate you taking the time to provide this review. I understand that you are disappointed with the seating that you received. Whereas our organization does not sell exact seats, we certainly try to do the best that we can with the allocation of seats that we receive from our partners. I am certainly happy to speak with you further about this situation. I will be in Montreal for the race as well. If you are interested in speaking with me regarding the situation I can be reached directly at dhiggins@quint.co.

Beoordeeld met 5 van de 5 sterren

F1 ..what a great.. Experience!

I am on the shuttle bus having just now completed F1 Monaco with the company. I couldn't wait to write my review. Everything was absolutely flawless. The staff were friendly and helpful the whole time. Special shout-out to Harriett and Arthur for their exceptional help. This company takes care of every detail, including adding an extra bus run due to a last minute schedule change. The only caution would be about Monaco itself. The hills and long walks to venues are no joke. Please make sure you can handle 30 minutes of hill walking or you will be exhausted. It was hard to see people struggling. Other than that, enjoy your time with F1 Experiences. We will be booking future events with them for sure.

24 mei 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

PLEASE BE AWARE OF WHAT YOU ARE GETTING!!

Purchased (2) F1 Experience weekend tickets for my daughter and I. $3600 dollars worth. What do you get with this? A pit lane walk (17 of the 20 cars) were under cover. No drivers, pit crew workers, or anyone representing the team available. The free food trucks ran out of almost everything way before the event ended. The track course drive was a good experience, the people giving the tour had great knowledge of what drivers experience per turn. The interview with the a driver was horrible, due to the fact that the microphones were going in and out. They picked a driver who has never finished in the top 12 of any race. Seats that were chosen were in a good spot. No complaints there. During the weekend, the food vendor prices were extremely expensive for the portions given. Felt like we were in poverty lines. My daughter has a terminal illness, not wanting any pity, it was sad to know that their was no way of getting inContact with a manager of her favorite team (McLaren) to try and get her to see any of the drivers. 1st time seeing grand prix live and will be the last as her medical expenses are through the roof. I had to save up for this trip to give her a birthday present at 15 y/o.

In order to have a FULL experience, to include driver meeting and a great environment, you will have to shell out close to 11k per person. The top tier is 24k per person and if you want to be treated with royalty, its 80k. Who has this kind of money to actually blow?

3 mei 2024
Review zonder uitnodiging
Logo F1 Experiences

Antwoord van F1 Experiences

Mr. Sims, my name is Dan Higgins. I am the VP of Guest Services for F1 Experiences/QUINT. I have read your review and I am sorry that the experience was not what you had hoped it would be. You list a number of things in your review that are very good feedback that I can take back to our team and our partners to address. We are continuously doing our best to improve our experiential elements and overall guest experience. There are also some other things that you list that are simply not possible as they are outside of our control. That is also good feedback that I can present to the significant number of organizations that work on large F1 events. Our business is predicated on providing our guests with an incredible experience. Clearly, you did not have the experience you were hoping for. That is very important to us. I am happy to speak with you directly regarding your experience. If you are interested in speaking with me please email me directly at dhiggiins@quint.co. We can set up a time to have a phone call and discuss further.

Beoordeeld met 5 van de 5 sterren

The entire team at F1 Experiences were…welcoming and very friendly.

The entire team at F1 Experiences were tremendous! Me and my son are huge F1 fans and to meet with drivers, team principals and mingle in the paddock was unforgettable. The Champions Club is worth every cent and was high-lighted by meeting David Croft and listening to him tell a story is truly memorable. Many thanks to Kai Murray and the team on-site. Thank you for a wonderful 4 days, it won't be the last time we intend to enjoy F1 Experiences.

24 maart 2024
Review zonder uitnodiging

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