F1 Experiences Reviews 

I had an amazing experience in recent F1 Miami Grand Prix. I bought the paddock club ticket almost in the last minute through F1 Experience and fortunately Kai Murray helped me go through the process smoothly.

I booked our SH GP paddock experiences through Harley, and he has been very helpful as always.

Overall we had a good time!

Achat de 3 billets en tribune B pour le GP de Monaco du 26/05/2024 au tarif de 1250 Eur par billet. Billets reçus pour un total de 3 885,50 Eur (frais inclus). Constat sur chaque billet d'un prix de vente de 900 Eur. Donc, F1 TICKETS se gave sur notre rêve... A fuir

Had a great experience at the recent Japan GP in Suzuka. Our contact Kai Murray was awesome to work with. We had a couple snags bundling tickets with parking but all work out and the Team on the ground in Japan hand delivered the tickets to our hotel in Nagoya so we could attend the Thursday Pit lane Experience. (You need your 3-day tickets to be admitted entrance on the Thursday before the race weekend.) Views for the Champions Club were great right above Pit Lane and view Paddock CLub has as well. Our timing for Paddock Was great had selfies with 5 drivers 1 TP and a few F1 personalities. Zhou was our F1 driver but Crofty stole the show in his interview and time with us. So personable and genuine 👍 The picture with the trophy was a blast recommend you bring a prop…we brought LH44 flag. Bonus was the track tour on the flatbed. Awesome to ride the track with pro drivers describing the subtulties of the circuit. We were there as hardcore race fans so the quality and the food (OK only) want a big deal for us. Jack was our host at the desk and was great to chat with. This was a great F1 Experience give the package for Suzuka. Thanks again Kai 👍

My wife and I booked tickets in june of 2023 for the Canadian Grand Prix in Montreal, we selected the option for a refund just in case something happens for an en extra $300. Unfortunately I started having medical issues in sept of 23 and have been un able to work since then. We decided that we cannot attend the race in june of 2024 and requested a refund.
This is where the bad experience starts, f1 hands their refunds to a third party who is requesting very personal information to prove that we cannot attend. We have already provided all of the doctors certificates from time of leave until present but they are requesting information that my Doctor legally cannot share with them as they have no right to this as they are not a legal care provider of any kind. Our hands are tied and it seems we have paid the fee for a refund for nothing.
This is absolutely dissappointing having this horrible experience now wit Formula one amd their third party company handling these so called refunds.
For anyone wanting to book in the future be aware they will ask for information that they have no right to and that you might not be ble to provide even if you want to.

Received tickets for track and stand entry with no issue as a contactless ticket for mobile. However when it came to collecting my Ricciardo Flyer experience ticket/pass, I had previously confirmed collection at gate 1 hospitality office on the Thursday as I had planned to redeem the experience Friday afternoon - only to find my ticket wasnt at this location and it was in the city, at this stage I would not have made it to the city before the office closed which meant my own schedule was affected so I had to collect my ticket on Friday morning ultimately giving up any chance of a spot at the Melbourne walk or to see teams at the main stage.
I just expected more courtesy and convenience from an experience with this price tag, and you know that there are people who get gifted them who have no inconvenience to their collection process at all, yet my weekend was disrupted after having saved and travelled across the world to this event.

The seats in the stand and the experience of the helicopter ride were amazing so based on everything else I would have given a high rating, it’s just unfortunate that so much money doesn’t translate to being afforded a stress free weekend.

Great experience, great organization and great atmosphere

I would like to report my experience with the f1 experience in the formula 1 grand prix in bahrain this year 2024. Everything was perfect. I went with my 14 year old son. Everything very safe and organized. Tim was our guide and he was just perfect. I highly recommend f1experencie

Excellent service they took care of all the little stuff needs to be modify and send me back immediately highly recommended. Thanks everybody

We have been really impressed by the organisation and staff's kindness. It was our first experience for Formula One. We enjoy all services proposed and this experience will be in our memory forever. Thanks to the Team !

I had originally booked an experience to see the F1 Imola 2023 GP. However due to the mass flooding in the area the grand prix was cancelled. I had paid for a 'refundable booking' however through much back and forth I eventually settled for 'credits' to be refunded on my account rather than the cash refund.

I have now used most of these credits to book for another Grand Prix next year however still have a considerable amount of credits remaining (around £500). I have sent countless emails asking for just this amount to be refunded to me as a cash refund and have point blank been ignored. I have expained out of good faith I decided to take the credits as still want to go to a Grand Prix but now have no other use for these credits.

I think their customer service is atrocious and quite frankly stealing my money. Months gone by, multiple emails sent and no responses. I have no idea how to proceed further with this now...

It was absolutely amazing - we had the best time. The Thursday night was just amazing as was the rest of the weekend. We would definitely look at booking through you again in future.

Let's start with the ticketing process, I was assured I was on the priority wait list for Paddock Club tickets and should have no problem getting them. As it turns out there were no Paddock Club tickets available and only team branded suites. We opted for the Alpha Romeo suite and them after purchasing the tickets were informed that the suite had been moved from the main Paddock Club to turn 1 (no price adjustment even though the turn 1 suites were originally priced quite a bit lower). Arriving at Yas Marina, it became clear that the turn 1 suites had been rebranded as part of the main Paddock Club in the grandstand area and the "fine dining" part of a Paddock Club ticket had been moved to turn 1 with only casual dining available in the main grandstand. Truly deceptive as the photos of the Paddock Club fine dining experience clearly show the main grandstand across the track.

Transportation to/from Yas Marina is a nightmare, the organizers could learn a lot from how transportation is organized at the big PGA events.

Once in the Alpha Suite, the food was quite good and the staff really impeccable, the service would be what you'd expect in a good 5-star restaurant. The operations in the suite are to be commended. Pit lane walks were crowded but well organized and the garage tour was interesting and informative.

I would also say that turn 1 is not a bad place to watch the race, we saw the Haas driver, can't remember his name spin out in a cloud of smoke during training and it has a nice view of the cars coming out of the pit lane tunnel. The upstairs area has pretty good view of the cars coming in and out of turn 1, but the views from the suite are restricted.

Honestly, I had my doubts about the company because there are a lot of bad reviews circulating online so I was a bit concerned after booking the tickets. I recently attended the Abu Dhabi GP and had booked a starter package and the entire experience was amazing. From the time of booking to attending the race the customer support was outstanding. I always received replies to my emails super fast (sometimes on Friday nights within 5 minutes! - Kai was my agent) so I don’t really understand all the bad reviews about customer service. However: I once tried calling their hotline three times and the calls either didn’t go through or the call just failed, and once I wrote an email to their official customer support (not my sales agent) and it took them a week to respond to me but they did respond. On site everything worked out without issues, we had organized a pick-up for the lanyards and it worked out without a problem, however it would’ve been good to know in advance that the person the tickets were bought under needed to give consent for someone else to pick up the lanyards! But the staff on site was super nice and helpful so we could solve this issue easily (The person whose name the tickets are under just needs to write an email giving consent). The experience activities were well organized and everything worked out well and we had the luck of meeting several drivers on the pit lane walk plus some teams were practicing and the Ferrari team was taking some pictures on the track. We were so close to the cars and drivers it honestly didn’t even feel real! Regarding many people saying the private pit lane walk isn’t worth it because sometimes there’s no one in the garages and the cars are covered or there is also a public pit lane walk— I attended the public pit lane walk and it is VERY crowded so getting a good picture/view is a pain and you have to wait in line forever plus it was very hot because it was around noon. The entire time I was just really happy we would have another chance visiting the pits later in the day. I also don’t think you have a high chance of seeing any drivers because I doubt they would come out if there’s such a huge crowd there. Regarding the cars sometimes being covered - yes this sucks but how is this up to f1 experiences? Since I attended the Abu Dhabi race, there was still a lot going on in the pits at 5-7 pm. If you’re attending a race in Europe or it’s maybe raining, of course there’s a chance there won’t be anyone in the pits in the evening. It sucks but It’s just up to luck. The truck tour along the track was fun and we were able to go several times because the trucks were sometimes not full or you could basically just walk on any that you wanted. I would book with this company again.

Great comms and a great 3 days in the paddock club

I had an incredible experience I have absolutely no problems at all everything went extremely smooth, waiting for the tickets was a bit nerve wrecking as they leave it a bit close for comfort but never the less they arrived two day before departure I was in contact with Kai who’s was extremely helpful and assured everything would get to me and he was right (I’m sure I had his hear wrecked)
If I could give more stars I would.

I booked my F1 experience ticket + hotel with them last Ausgust 30, 2023 for Australian Grand Prix in March 2024.
I contacted the number in their Contact Us for Australia to change my address as we have moved and I would like them to send my tickets to my new address.
On my first call, the customer service said they will call me back. I've waitee for 1 week and nobody contacted me. Second call, they said they could not change my address and need to contact them via email. I emailed them and no one even answered my email. I called again and told me to contact them during 8AM, USA time while I live in Australia which is 12midnight here. I asked the cusromer service where is he located he said he is in the USA. And I was like, why are they asking me to call during office hour in the USA while they are locatee in the USA answering my call.
This is ridiculous! Can somebody please assist me with my request now? I spent 3.5k AUD for these tickets and this seems like a scam!

F1 Experiences should be called F1 Nightmare

They don't give a Crap about you, just your money!! $12,618.00 for a package for a year in advance!
6 months prior to the event I reached out for information about where my seats were at. "we cant give you that information until 2 weeks prior to the race"
The Room was so bad I had to pay for my own upgrade!!
I can go on and on about how bad this company is. Not to mention Thursday night P1 cancelled and P2 at 1:45 in the morning with no Fans allowed. You would think they refund the cost of that ticket. Not a peep from them F1E.





Update:
After speaking with Dan, this matter was resolved 100% to my satisfaction. He did what he said he would. He is a man of his word!
Thank you, Dan

Our customer service representative (Kai) was great to deal with and was very responsive to any questions we had.

Very bad organisation, unprofessional at all! They really don’t know how to communicate nor respect, all they care about is getting paid and later on you are ignored and given a very bad service and experience!

I don’t recommend at all, be aware