Fenton Reviews 

I recently bought an engagement ring with Fenton and the experience was fantastic.

This was the first time I'd bought a 'proper' piece of jewellery and everyone I spoke to from Fenton was very helpful. One thing I really appreciated was that the team weren't pushy at all. I went to have a look at some of the rings around 6 months before (to get a feel for the different styles I could go with) and then returned to pick the actual ring and make a purchase. I was quite impressed that I wasn't bombarded with follow ups following my first visit and it made me feel positively about the whole business - I appreciated not being rushed to make a decision!

In terms of the actual purchase, I was keen to pick the stone that would be used in the ring and make sure it matched the colour I was picturing (I got a 'customisable ring' rather than a 'bespoke design'). I placed an order during an appointment and a few days later I was emailed videos of a couple of stones that matched the colour I'd requested that I could pick from. This made me feel like I'd really picked out the stone/ring I'd propose with so I was delighted this was an option! After picking the stone, I had the ring in hand less than 4 weeks later. The delivery process was excellent (I could select the day) and the packaging was lovely. The ring itself is beautiful and exactly as I'd imagined. Luckily my fiancee is delighted with it too!

Fenton is one of the best businesses I've dealt with as a consumer and I'd recommend them to anyone. My impression is that you're getting a high quality product at a fair price.

I'd also like to say a special thank you to Sunny who was wonderful!

These minimalist modern delicate huggies sit on the lobe (no gap) with a delicate diamond sparkle.

Exactly what I was looking for to wear daily.

Perfectly elevate any look from gym,office,travel.

Thank you Fenton x

Amazing experience from start to finish. Quick to reply to questions and offer device. Turned around within a tight schedule so i could propose on a family holiday. Thank you Lucy and Fenton

We had a couple of minor issues on my wife’s ring and it is easy for a business to be good when everything runs smoothly but in the end a business is best measured by when things don’t go well. And this is where Fenton have excelled. They have handled this exceptionally well and resolved the issue promptly.
I will definitely be returning to them moving forward.

My first time ordering from Fenton and it was a 10/10 experience - the staff were so helpful sending me pictures of rings I asked to see, keeping me updated during the delivery process and then the ring is just beautiful - couldn't be happier!

Fabulous service. Fenton created a beautiful ring for me to my specifications. Everyone at the Fenton team were brilliant and I can’t recommend them highly enough.

Really good service and helped me pick the right ring. I actually felt like they weren’t trying to upsell me to more expensive rings either and suggested a smaller emerald based on hand size. My new fiancé absolutely loves the ring and I’m very happy I went with Fenton!

I had previously bought my fiancées engagement ring from Fentons and found the experience, service and quality of the ring fantastic… so much so that we have ordered our wedding rings from them aswell. The concierge’s that assisted me either on video call or when we had a face to face appointment were all fantastic and were able to offer an honest professional opinion which assist in the decision making process.

Easy service, ring was very impressive 😁

From start to finish, my experience with Fenton was fantastic. My only regret is that it was all online, as I am not often in London. The Fenton team, especially Lucy and Sunny, who I engaged most with, were attentive, caring and so, so helpful. They helped me to set up my payment plan in a timely fashion, reserving the perfect stone I had selected in the meantime. From the regular updates whilst I waited for the ring to arrive, to the amazing end product itself, I can’t imagine buying our engagement ring from anyone else. The standard of the ring is impeccable. I know that my soon-to-be fiancée will wear her Fenton ring with pride until it is time to pass it on to the future generations.

Really helpful service and advice from Su.
Ring arrived much earlier than expected so well done.

Perfect Service!

Fenton was amazing from our initial appointment, throughout the ring creation period and at the point of delivery. Specifically, Sunny was amazing and went above and beyond. Thank you!

Gorgeous ring. Wonderful clarity and colour of the stones. Love it!

My ring turned out beautifully. They took such great care in getting all the measurements and working with me so my wedding ring would be exactly what I pictured and they gave me great advice along the way. The ring was also incredibly affordable! I was shocked when they quoted me the price as I had been quoted double that from jewellers or high street ring shops. I cannot recommend them enough!

I have both my engagement and wedding rings made by Fenton, the detail is exquisite and the service has been calm, patient and caring. Thank you for taking care of us so well!!

It was really easy dealing with everyone at Fenton; from booking an appointment, to trying different rings and then having my chosen design made for me. Great service and a beautiful ring.

I purchased my now fiancées ring from Fenton. And please don’t get me wrong the ring is beautiful and I couldn’t be happier with how it looked.

What concerns me is the quality. After 1 day a diamond fell out of the halo.

The team were helpful to deal with but it’s really dampened the experience.

One year on we have had to get the claws tightened again as one came loose and the emerald rattled.

Not sure I’ll ever be 100% confident in the ring but it does look beautiful.

Excellent customer service when purchasing our wedding rings. Wouldn’t hesitate to recommend.

Great service and delighted with the product

I discovered Fenton through the British Airways Club Avios online shop while searching for an engagement ring. Honestly, I had no idea where to start and was anxious about ending up with something fake or poor quality. Because I trust British Airways, I felt safe exploring their list of jewellers. My first attempt with another jeweller didn’t go well, but the moment I reached out to Fenton, everything changed. I was introduced to Ingrid, my concierge, who turned out to be an absolute gem. As someone with zero knowledge of jewellery, I asked every “silly” question possible, yet Ingrid patiently guided me from scratch, explained every detail, and helped me confidently choose the perfect engagement ring. The best part? My fiancée loved the ring so much that she insisted we also get our wedding bands from Fenton. Once again, Ingrid was incredibly supportive, and we couldn’t be happier with what we received. Thank you, Ingrid, and thank you, Fenton, for making such a special journey so smooth and memorable.