Fenton Reviews 

The service and the quality of the jewellery

Very impressed by the whole experience which, for us, is a new way of buying jewellery. Ingrid took great care to ensure that the final product would give my wife exactly what she was looking for in a new sapphire & diamond ring. Nothing was too much trouble and the result was spectacular.
Many thanks.
David & Brenda

Excellent customer service experience, immediate responses, very clear explanations and assistance so you can choose the best jewellery for you. Amazing final result as well.

Thank you very much for a great collaboration.

Instead of white gold as ordered it was yellow gold. Now waiting for another 5-6 weeks before I received what I have orderd.

Amazing customer services when buying a bespoke engagement ring, always wanting to help and find the best stone

Great quality, fast delivery. Brilliant customer service! Couldn’t recommend enough!

OUTSTANDING SERVICE,

At the beginning, I was very nervous to find the right engagement ring for my partner but I met Ingrid. She was able to take time and to connect emotionally with me through conversations and her advise from the 6 months was outstanding. She helped me to design that One perfect ring a Trilogy with a diamond stone with Sapphires accent stones reflecting the perfect story of us.

From the beginning to the pick up, this experience at Fenton with Ingrid made a fiancée in tears of joy- she understood everything when she saw it.

I can’t highlight enough how Ingrid was able to connect with me and my partner through our conversation in order to have this perfect creation !

Grazie mille Ingrid !

It was a great pleasure dealing with Fentons. I was recommended by a friend and for a person who didn’t really know a lot about Rings, the staff helped amazingly!
I would definitely recommend and the ring is amazing quality.

Fenton’s are an excellent company to purchase from. A good selection of products are on offer if you want something special.They are very efficient and keep you well informed ar all the stages of your order.

I could not be more pleased with my DREAM bespoke engagement ring. The whole process was very simple, we especially loved designing the ring and seeing the renders prior to production which was even more special and added to the anticipation. The ring itself is crafted so well, glitters beautifully and best of all has a pop of colour which is typical of Fenton designs. Fingers crossed this is not my last jewel from them!

Excellent service. Helped so much to have the ring made that my partner wanted

I absolutely love my emerald engagement ring from here, but have had problem after problem with it.

My partner put so much thought and effort into finding a good company and designing my ring. That makes it even sadder that I have had problem after problem with it. I feel bad even telling him now.

First, the emerald was misaligned so I had to send it back to have the prongs redone. Then the band snapped and I had to send it back again. This time they remade the whole ring saying there had been a manufacturing fault. Then when I received the new ring back it started to bend and make more of an oval shape. Now one of the diamonds is missing from the band. It’s meant to platinum so I don’t understand how.

I’m so careful with it - I take it off whenever I wash dishes, shower, sleep, exercise, do anything manual, go on holiday, etc. The customer service team has always been quite responsive, yet it makes me so sad that I’ve been this careful with it, missed out on wearing it a lot of the time, and still have had to deal with so many issues.

I’m actually quite shocked to see all five star reviews, I can’t believe I could be the only one having this experience.

Fenton & Co designed my dream bespoke engagement ring earlier this year & I couldn't recommend them enough. The service, communication, attention to detail & outstanding craftsmanship are truly wonderful. Very excited to have them design our wedding bands soon!

Great service from all the staff we contacted.
All very helpful and nothing was to much trouble.
Nice to know good customer service still exists.
We were delighted with the ring we purchased.

Everything was wonderful from start to finish. I am a very fussy person and the team had an immense about of patience with me. They were helpful, understanding and supportive. They wanted me to end up with exactly what I wanted. They didn't make me feel like I should just hurry up and choose or be pressured in to some i didnt want. They communicated beautifully thoroughout the process and provided fantastic images of the end product. I loved being part of the stone selection. Everything felt very personal and intimate. At the end of it all, the rings were absoloutely perfect. I cant thank you enough.

We did a lot of research into buying sustainable gemstones and Fenton popped up during this search a few years ago. I have followed them since, and love their ethos. The team was great during the physical appointment and answering all my questions. The communication from then on was also very timely. We got it delivered oversees and there was absolutely no problem in delivery and shipping. We ended up ordering our wedding bands from Fenton as well. When that needed resizing, and there was a quality issue that came up during the resizing process, Fenton was very professional and courteous to craft us a new ring at no extra cost. Absolutely loved my experience with them and will recommend them to my network.

Throughout the whole process, the Fenton team were extremely helpful. The constant communication was appreciated and I’d like to thank them for guaranteeing my ring would be made and ready for my holiday, so I could take it with me for the proposal.

Very pleased with the ring for my wife’s 50th birthday. All the staff at Fenton were very helpful throughout, including meeting to discuss what we wanted and to look at options. We decided on a Garnet cushion ring, which turned out perfect with a beautiful stone, selected by the team. We were provided with photos and videos to make sure we were happy before the stone was set.
If you’re looking for a bespoke piece of jewellery with a personal touch, then I would highly recommend. Thanks again to the team at Fenton.

Meg and the whole Fenton were amazing from start to finish. Felt so involved throughout the whole process of our bespoke ring 💍 that it is perfect and beyond what I imagined. Received in time for my next planned timeline. Quality is high end. Couldn’t be happier for our moment and helped every step with Fenton. Ethical and quality at the heart. Thank you Fenton

We had a wonderful experience purchasing our wedding bands with Fenton. Ingrid was incredibly detail-oriented and took the time to guide us through different options, making sure we found exactly what we wanted. Her expertise and patience made the whole process enjoyable and stress-free. Highly recommend!