Unfortunately the cooker arrived damaged. It wasn't boxed, just wrapped in polystyrene and cellophane, which makes me wonder if it was returned previously and resold. I requested a replacement, bu... Toon meer
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Lees wat reviewers zeggen
Received my brand new cooker and the door seal started peeling off. Contacted customer service multiple times and was repeatedly told this was normal, which was wild. Also the hob covers scratch reall... Toon meer
"I chose a cooker hood from Ferre UK and I am impressed by how effectively it eliminates cooking odors. Although I had read mixed reviews on Trustpilot regarding the noise level, my model is surprisin... Toon meer
Product was delivered incredibly quick and is an absolute bargain. Lovely product, my gas engineer had no problems installing it and was complimentary of it. Nice that it came with all the LPG convers... Toon meer
Bedrijfsgegevens
- Groothandel voor huishoudelijke apparatuur
- ook in
- Huishoudartikelen groothandelaar
- Keukenwinkel
- Kookwinkel
Geschreven door het bedrijf
Femaş Group was established in 1978. We have built seven production facilities, six in Kayseri and one in Istanbul. The site in Istanbul has 175,000 m² of buildings on a 250,000 m² site. We are a big family of 1,750 people keen to accomplish our mission which is to provide solutions with a wide range of production and to show our differences instead of offering similar or equivalent products by analysing the needs, demands, and challenges in 130 countries on 6 continents. Our aim is to combine our technology, labour and knowledge with our experience and to focus on solutions that most companies cannot even imagine. Our group of companies: Ferel Electronics, Mamur Technology, Mabaş Metal, Re-Ma Metal, and Remay have been structured to ensure that each specialises in their own field by focusing on in-depth development of unique superior products.
Contactgegevens
Albion Works Unit 1 A, DY5 3SZ, Brierley Hill, Verenigd Koninkrijk
- sales@ferrecooker.co.uk
- www.ferrecooker.co.uk
3,8
Goed
791 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My cooker is under warranty and keeps…
My cooker is under warranty and keeps breaking down
It took me several weeks to get Ferre to book and engineer to come out and fix via their WhatsApp messaging The engineer repaired the fault but recommended a new element replacing as it was likely to blow again ,he also said for a new cooker that the knobs shouldn’t keep falling off
The cooker has stopped working again and I have sent a WhatsApp again but so far no response
This cooker is only 10 months old and so far has let me down twice and I’m going to have to pay for extra warranty to cover for the future
I think the company needs to put into place a better customer service access than a WhatsApp message I noticed Ferre has replied to the good review but not to mine
Repair no was 691443
Ferre has stated a part will be send to my home
8 september 2025
Review zonder uitnodiging
Antwoord van FERRE UK LTD
We’re very sorry to hear about the ongoing issues with your cooker and the frustration this has caused.
Could you please share your order number
so we can prioritize your case.
We also take your feedback about customer service seriously — thank you for bringing it to our attention. Improving our communication channels is a key focus, and your comments will be shared directly with management.
Kind regards
Antwoord van FERRE UK LTD
Hello! Can you share your order number so I can check your delivery status? Thank you!
Good honest price, easy to fit, I have it venting outside and works well
Good honest price
28 september 2025
Antwoord van FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Antwoord van FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
50cm extractor unit
We needed a 50cm extractor unit to fit the confined space in the kitchen. The Ferre unit was just what we needed. The appearance, quality and functionality are spot on. The only thing that let it down slightly for me was the flimsiness of the two filters grills. We are going to have to be very careful when cleaning these.
18 september 2025
Antwoord van FERRE UK LTD
Hello, thank you for you kind feedback!
Looks great odd size required so was…
Looks great odd size required so was happy with their price product and delivery
17 september 2025
Antwoord van FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Please do not order anything from this…
Please do not order anything from this company! If there's any issue with damage and you have paid cash you can say good bye to your hard earned money.
Ordered a cooker that was delivered damaged. Collected the following day but has since refused to refund due to the product arriving back at their warehouse unboxed. It was never boxed in the first place just the normal polystyrene and polythene packaging.
When collected there courier refused to take the packaging.
Its a good job I paid with a credit card.
YOU HAVE BEEN WARNED. STAY CLEAR!
13 september 2025
Antwoord van FERRE UK LTD
We’re truly sorry to hear about your experience. We understand how frustrating it can be when a product arrives damaged, and we always aim to resolve such cases as quickly and fairly as possible.
Please note that we can only process refunds once the product is received back in the same packaging condition for safe transport, as required by our couriers.
Thank you for bringing this to our attention — we appreciate your feedback and the opportunity to improve.
Best regards
Antwoord van FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Antwoord van FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Antwoord van FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Not as advertised
Cooker arrived on time. All OK apart from not having the advertised storage drawer at the bottom. This was a selling point for me due to one oven & very little space for trays etc in my place. Instead, there is a screwed shut metal flap.
Have contacted Ferre by email with photos as requested but no reply at all.
21 september 2025
Antwoord van FERRE UK LTD
Thank you for your feedback and for taking the time to let us know about this. We’re glad your cooker arrived on time, but we’re very sorry to hear about the issue with the missing storage drawer and for the delay in response.
Please rest assured that this is not the experience we want for our customers. Could you kindly resend your email with the photos via WhatsApp?
Thank you for your patience and for bringing this to our attention.
Best regards
Exceptional customer service, quality products
First cooker hood arrived damaged. Contacted company and dealt with Furkan. Collection of damaged hood and despatch of new hood started immediately. Furkan kept me updated throughout process. Extremely pleased with new cooker hood, excellent quality and very reasonably priced. Would not hesitate to deal with this company again for any future needs. Highly recommend.
1 oktober 2025
Review zonder uitnodiging
Antwoord van FERRE UK LTD
We are happy to help you. Thank your for your beautiful feedback!
It’s a very good protect easy to use…
It’s a very good protect easy to use easy to clean
10 september 2025
Antwoord van FERRE UK LTD
Thank you! We are happy to hear that you are happy with your product!
Ferre dual fuel cooker
found this cooker after lots of searching for one with a Wok burner.
the price compared to other like this is very competative indeed.
Ordering was very easy via your website and delivery was only 3 working days and the delivery guys even brought the item into the kitchen for me.
The cooker has now been installed and my wife and I absolutely delighted with the item.
my only small gripe would be that you don't offer an uplift of the old applience, or at least I couldn't see the option when ordering.
All in all definately one of my better purchasing decisions.
20 september 2025
Antwoord van FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Only just finished installing seems okay plenty of suction
Bought this cooker hood on people’s feed back i am satisfied with my purchase
10 september 2025
Antwoord van FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Antwoord van FERRE UK LTD
Hello, thank you for your kind feedback. We will use this to improve our service. Enjoy your new Ferre appliance!
your customer service is not even to…bad customer service
your customer service is not even to mention i send an email from my email since 2 weeks no replies from your side i send a whats app and teh reply was after more than 24 hours call teh engineer as if i dont know that wooo what a great reply , we shell not use your services again ( to be fare the product looks good not implemented yet but seems a decent quality ) this is how customer service can destroy all teh efforts provided by the manufacturer .... keep sleeping fellows
9 september 2025
Antwoord van FERRE UK LTD
Hello, we are truly sorry for the poor experience you’ve had with our customer service. We understand how frustrating it must be to wait so long for replies, and we sincerely apologize that our response time did not meet your expectations.
We appreciate your feedback and take it very seriously, as customer service should never undermine the quality of our products. We will review this matter internally to ensure faster and more helpful responses in the future.
Thank you for acknowledging the product quality, and we hope we can regain your trust.
Antwoord van FERRE UK LTD
Hello, we’re thrilled to hear that you like your Ferre product! 🎉
As a little thank you for giving us 5 stars on Trustpilot, we have a surprise for you!
Send us a photo of a meal you’ve cooked with your Ferre with the Ferre appliance in the picture via our WhatsApp number +44 7704 492800, or share a photo and tag @ferrecooker on Instagram.
And we’ll send you a £5 refund as a token of our appreciation. 🍳✨
Not arrived
Not arrived - royal mail have not delivered no response from them or Ferre Uk
18 september 2025
Antwoord van FERRE UK LTD
Hello, we’re sorry for the inconvenience. Could you please reach out to our customer service team so we can look into this and resolve it quickly?
The appliance arrived damaged
The appliance arrived damaged. After several days emailing back and forth we're at a stailmate, the company want to pick the oven up and deliver a replacement at a later date rather than send a replacement at the same time as picking up the damaged oven, personally this makes no sense whatsoever. All I want is a replacement or a full refund, all they seem to want to do is argue. Now I originally posted this review on the 16th of September, but the damaged oven has been collected from myself and I'm still waiting a refund. They're certainly not what I would call a reputable company especially when in their response they stated that it would be dealt with. The damaged oven was returned over a month ago now. We've now gone into yet another month, it's now the 5th of November and still no refund, still they're looking for a way out. They need to check their own terms and conditions as well as the consumer rights act of 2015. Definitely not a company I would use again or recommend to my worst enemy.
16 september 2025
Antwoord van FERRE UK LTD
Hello, we’re sorry to hear about your experience. As soon as the collection is completed, we’ll send your replacement product. Your order is already registered in our system. Thank you for sharing your feedback with us.
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