Fires2u Reviews 193

Good product.good service happy

I had no problems dealing with Fires2u, straightforward transaction from beginning to end. Enquiries were answered very quickly and I would definitely use them again and will recommend them to friends and family.

A lovely company to deal with. I had to return a damaged fret for my new gas fire, more than once, but Fires2u were absolutely on it. I got very speed and polite responses, and they liaised well with the other company. They remained professional and courteous with me throughout. Well Done, and thank you for sorting it out.

Keep clear of this company. I purchased a Valour F5S Brazilla. Purchased 14/09/2022. It was installed by a professional gas fitter. I could not get the fire to stay alight, it kept going off when I tried to start it up, so I called the gas fitter back. He established there is a fault. This is brand new and yet when I called Fires2U they were not interested and told me to call Baxi directly - I stated my contract was with Fires2U. They refused to have anything to do with this faulty fire they have sold me. They dismissed me and said they were just an online company, so these rules don't apply. I stated that I didn't order this fire online I called them directly as I am not great with online stuff. They repeatedly told me to go to manufacturer. I am an elderly woman with a disabled husband, we need this fire to stay warm ready for the winter. It is not fit for purpose as is faulty. My contract is with the retailer! Appalling customer service. Will seek advice from BBC Watchdog.

Extremely happy with our purchase. Would definitely recommend

Excellent service all round, very helpful and very competitive in price. Can't fault this company

I ordered an Elgin and Hall Fireplace from Fires2u recently. I secured a good price, excellent service and prompt delivery. The fireplace arrived in excellent condition and now takes pride of place in my lounge.

Morning,
Spoke to a sales person today and asked for some help, not interested in helping at all just wants to sell you something.
Stay clear of this company.

Terrific and fast service - answered my questions very quickly, and saved me over £100 compared to other retailers. Would highly recommend.

Brilliant thank you got your help with us with the fire.

good company, easy order, fast delivery. Customer service polite & helpful. would recommend

Great company, easy to order, fast delivery, fantastic product, had some broken embers on delivery informed Fires2u straight away, instant response and they arranged for a new set of embers which came swiftly, highly recommend, great service.

Brilliant company very knowledgeable, had to phone a few times for some questions and they kept me right, nothing was a bother to them, not got my fire in yet as husband is building a surround, delivery was very good I live in Scotland and the company delivered to my door
Would recommend

We need more companies like fires2u. From ordering to delivery was excellent fast service. I would definitely recommend and will buy from them again. Fire is fab too!!

Very helpful with questions before and during the order process. Delivered when they said they would. Highly recommended

I would recommend Fires2u to anybody looking at getting a fire. We have just had our new forest electric fire installed and are so pleased. The staff are extremely knowledgeable and Emma has been so helpful throughout the process! Excellent service and product. Thanks again

Nice product delivered on time at a good price

Really pleased with the fire surround. They offered good price, and delivered really quickly

If you are looking for excellent prices for fires, superb customer service and great delivery service Fires2u is the place to contact. This company is 5 star in terms of knowledge, supply and any queries you may have about their products, Emma is so helpful and knowledgable.
I can’t praise them high enough!!!

Excellent service fire was delivered quickly and on unpacking there was some damage to the front, this was reported along with photographs and a new front was delivered within 2 days.