Fires2u Reviews 193

Excellent service received. They couldn’t have been more helpful when trying to decide on the best product for our needs!
Highly recommended

Wonderful, professional service. Helpful from start to finish and I love my beautiful new fire!! Would highly recommend!

I ordered a electric fire on Monday 14 March the service was excellent and the price was extremely competitive we received an email on Thursday and it was delivered today 17 April.
A special thanks to Emma who did her best for us

I ordered a high efficiency gas fire just before Christmas 2021. On the telephone staff were helpful at ensuring the fire was in stock and giving information about it. Delivery was very prompt - earlier than expected.
There was slight damage to part of the fire, this was replaced very efficiently.
Many Thanks

Excellent service .
Ordered fire Monday lunch time and it arrived Wednesday morning .
Fitter came to install Saturday and found part of the trim damaged .
I emailed them Sunday and they replied Monday at 9am saying a replacement was ordered which came within 48hrs .
Great service , great communication and price .

Absolutely fantastic service, Emma was delightful helping us choose exactly what was right for us, always polite, never pushy, even advising us on a cheaper range than we were originally looking at, thus saving us money too. Would highly recommend.

**End to end Perfection**

I have to write a review which I rarely do but it’s hard to find a business online these days that delivers on quality and service, even after you have paid your money over. This business have got it down to a T.

I was looking for a click, buy and arrive service which I got…and more. Even when I wanted to double check the product specifications, their helpline was extremely helpful. Chris walked me through everything and laid out all the pros and cons of their range and ‘I’ made my choice. I had a specific design in mind which again, he helped me understand how it would function etc. I was kept me well informed throughout our order with notifications and it arrived super fast. I used to stand by ‘you get what you pay for’ well fires2u have turned that on its head as I know swear by ‘you get what you buy from’ can’t wait to use them again when my kitchen diner is finished. Top service from a top business. Would highly recommend.

Emma provided First class service, fully understood my needs and was able to complete order in one transaction. Fire delivered within three days. Communication was excellent. Highly recommended.

Ordered a gas fire with this company and the couriers absolutely destroyed the fire and left it on drive. The next day, the owner came from Liverpool to Bolton in his own van with a replacement and took the damaged one away!!! Can’t ask for more than that .

Brilliant customer service. Very helpful. Even went the extra mile to help me solve a slight issue with the courier that was delivering my log burner. Highly recommend.
Very happy customer & love my log burner.

Brilliant customer service. Ordered new gas fire and this was delivered within 2 days. Excellent company to deal with.

Excellent customer service received from Emma, she has been exceptional. We had a few issues with our order, connected with the manufacturer, BeModern (delays in despatch, incorrect address details, broken glass). Emma was always on hand to help resolve and was super efficient. I wouldn't hesitate to use Fires2u again and would highly recommend.

Fabulous customer service from Emma and the rest of the team.

Spoke with a very helpful lady Emma she ordered our gas fire and said because this was a direct order from the manufacturer they would be contacting us to arrange delivery. Next day Emma texted to say manufacturer had already sent it followed by a ring on the door bell it had arrived. How quick was that . When the gas fitter fitted it he was so impressed with it he sent a phone to his wife . Looks absolutely brilliant.

We didn’t know where to start when it came to our fireplace. But they were so helpful and made it all very easy to decide/order. The product arrived in perfect condition and according to the man who fitted it it was very good quality. He really enjoyed fitting it.

It looks fantastic and what’s more, it’s timeless. It’s always going to look good!

We were also braced for the prices being high but they weren’t. A brilliant price for the quality of the product and the first class service we received.

Very happy customers and can’t recommend them enough.

I was searching for a good price having determined which gas fire I wanted. Fires2U simple web page revealed a good price and free prompt delivery. A phone call which they returned confirmed their good knowledge of the item and options. Their connections in the industry resulted in a very quick delivery of the selected fire. I am pleased to have chosen them as my supplier and readily recommend them.

Thank you Fires2u for my latest fire and fireplace suite, I’m so delighted! I’ve bought 2 fires from Fires2u over the last few years and definitely wouldn’t go anywhere else. The products are second to none and the service is amazing! Such helpful and knowledgeable staff too, it truly is a fantastic experience from start to finish. Thanks again Fires2u!

Fires2u were fantastic, they have a brilliant range and staff have a great knowledge of their stock, offering advice and guidance on choosing what’s best for you, always professional, polite and friendly. Would definitely recommend!!!!

Simply the best - the team give the best levels of service, answer all questions, make sure all fitting requirements are sorted, wouldn’t go anywhere else

I would highly recommend Fires2u. They have an excellent range of fires and even better service. The staff are really knowledgeable and helpful and explained things to me in order for me to make the right decision. I now have my perfect fire. Thank you to Fires2u.