Firstcry Reviews 

The concern is refund related they say anything they like and you guys will never get a refund

I ordered 4 products and 2 is delivered only for other the status showing deliver but it is not delivered.

It's not FIRSTCRY, should be ALWAYSCRY for customers who purchase from them. I had no issues initially with great products & discounts. Lately, they started cancelling all my orders stating that their SYSTEM concluded that I was buying for commercial purposes. I was just buying for me & my relative. We both are collectors. Inspite of being a paid member, they cancelled all my orders today & some of yesterday. Their stock seems suspect. Absolutely no transperancy, no customer care & no number to contact. Really frustrating !!

Mera experience first cry ke sath worst tha etna bakwaas app hai. Please esh app se kabhi bhi kuch mat lena . 9 sep 2025 ko maine 2 kids wear order kiye the 13 ko deliver 1 suit hua but app per dono suit deliver show ho rha tha. Maine query raise ki but koi response nhi aya and khud se hi kuch dino mein app per query resolved and close dikhne laga.
Pls koi b esh app ko apne phone mein bhi mat rakhna.

Extremely Disappointed – Feels Like a Scam!
Returned correct products, yet FirstCry falsely marked them as “wrong item returned” and deducted the amount. Worst part—they didn’t even send the products back. No proper support or explanation. Feels like a scam where they keep both your money and the item. Extremely disappointed. Be careful when ordering or returning anything. Their return policy lacks transparency and fairness. I’ve lost trust in the platform. I see many people facing issues with delivery and returns. I will be filing a consumer case to bring the company to their senses.

Reason for not delivering the product
Ordered an Item from FirstCry
OrderNumber : 38963487DGC03488F4VIEW

It was to be delivery by on 13th of September but they are giving fake reason & not delivering product.
Had a Bad Experience. Dont have partnership with first cry Kolkata Newtown.

First cry is the worst company I came across , I ordered a tricycle for a baby’s 1st bday and it never delivered , it’s been more than one month I got no update from their team , I sent daily mails of minimum 20 to each their courier partner and first Cry , they make
Their customers cry , you never never receive a calm back from their agent , only chat bot, only automated calls , I wonder how they run that stupid shameless business

I purchased tricycle. Delivered the defective product. I asked for the replacement, they just send a technician for the checkup and today is the 8th day still no replacement or update is given. Very very poor service. When you call them their useless AI reply you like a man without brain. Only 1 time their executive talk on call and cut the call with misbehaving. Now when again I ask for replacement they say the time period is over. Never never trust this company. I made a mistake you please save your self from it.

No one is responsible for the defective product I received. I waste my money. A big NO to products from this company.

Not even worth 1 star. Ordering from FirstCry feels like we have to do the delivery ourselves. Very poor service and extremely disappointing experience.

Absolutely pathetic experience with Firstcry. The delivery was a complete disaster—late, careless, and not even close to what was promised. On top of that, the so-called "customer service" is a joke: unresponsive, unhelpful, and downright rude themselves. It feels like these people don’t care at all about their customers once they’ve taken the money.

If this is the level of service they think is acceptable, they shouldn’t even be in business. Save yourself the headache and avoid this company at all costs.

Recently I have returned one of the product . Within same day of receiving. After waiting for 2-4 working days they tell me you have courier it by yourself n have to bear the charges . How ridiculous is this ! There is lack of response from there end . They are least concern about it !

Worst customer service from first, they had put some other image on the item and they have delivered a different item and the team says they have provided the correct item, without even doing a proper analysis of the item. I had ordered Pampers all round protection and they delivered Pampers anti rash which the stupid customer service team does not understand

Sundari is good service

It was an awful experience as we had ordered two things one thing was missing and there was only one thing and there was a big whole. I am sure that some worker has stolen it from it.

Bad service, damaged product, not responding for replacement,highly disappointed

Jashanpreet singh is good cro and other staff members ❤️

Best staff members

Extremely Disappointed with FirstCry Bangalore Customer Care Service!

We ordered a Babyhug High Chair from FirstCry on 5th August. At the time of ordering, it clearly showed "Next Day Delivery", which was the primary reason we chose to purchase it. However, to our utter frustration, the product was not delivered until 11th August — almost a full week late, with zero proactive communication or updates from FirstCry during the delay.

To make matters worse, when we finally received the product and attempted to assemble it, we discovered serious issues. (Add the specific issue here, e.g., missing parts, defective components, wrong item delivered, etc.)

We immediately reached out to FirstCry's Bangalore customer care, and their response was absolutely pathetic. No urgency, no accountability, and no helpful resolution. The representatives were apathetic, unprofessional, and seemed completely disinterested in resolving the issue. Multiple follow-ups led nowhere.

For a platform that caters to parents and babies — where timeliness and product reliability are crucial — this level of service is unacceptable and irresponsible.

Never trusting FirstCry again. Strongly urge others to think twice before ordering from here — especially if you're relying on timely delivery and expect even a basic standard of customer support.

🚨 Consumer Alert 🚨
I recently placed a COD order on FirstCry.com for 2 items, but when I opened the package, only 1 item was inside. On reporting this to FirstCry, their response was simply that they had shipped both — and they refused to take responsibility for the missing product.
Really disappointing customer service. Just putting this out here so that friends and fellow parents double-check your FirstCry orders at the time of delivery to avoid such experiences.