Fisher & Paykel (United Kingdom) Reviews 

Telephone helpline calls and subsequent visit from Technician Robin were all well coordinated and efficient. Robin was polite, competent and prompt - the rectification work was completed within an hour of his arrival and he explained the fault well. Thank you.

Irod was excellent. Did the job with skill speed and humour

Brilliant response to a non functioning fridge. Ash came and very quickly identified the issue, expertly dismantled the components and fixed the issue. Very professional, competent and knowledgeable on products and helpful advice on caring for the fridge
Thanks

Fantastic service from Connor & Andrew from F&P xx delivery

Awesome , polite and professional x

Ash was knowledgeable, tidy and efficient - he fixed the issue very quickly

Dean was very professional and knowledgeable and knew exactly what the problem was with my range cooker

Very disappointed with Fisher & Paykel (Haier) customer service. Our oven is only 6 months old and the interior glass panels in the door shattered spontaneously during normal use. While the issue is “likely” being covered under the manufacturer’s warranty, we’ve been told the repair wait time is 5–6 weeks, which is completely unacceptable for an appliance this new.

An oven is an essential household appliance, especially for families, and being left without a safe, usable oven for over a month due to what appears to be a product malfunction is really frustrating.

Steve and Andrei were very professional

Trevor was a delight. Punctual, efficient and good communicator. He knew exactly the issue from my description and it was fixed quickly.
Comms were great via SMS and tracking. No complaints.

Excellent service. Connor and Eddie delivered my gorgeous new fridge efficiently and were very tidy and organised. They explained the functions well and both had a good sense of humour. Thanks for letting me know of timings too.

Steve was absolutely fantastic - communication leading up to and during the visit were brilliant and the remediation process was both informative and thoroughly effective.
Great service, fully fixed problem - highly recommend.

WOW — Absolutely Impressed!

I purchased the Fisher & Paykel Dual Fuel Range from BASCO Appliances, and while the original unit unfortunately arrived damaged, the way the situation was handled truly exceeded my expectations.

After contacting the Fisher & Paykel Customer Service team and following the standard process, they promptly replaced the range to my complete satisfaction. The damaged unit was professionally removed from my home, and the replacement was delivered and installed seamlessly — all at no additional cost. That is what I call exceptional customer service and true customer commitment from a luxury brand.

A huge thank you to Tyler and Evan at BASCO Appliances for their professionalism and support throughout the process. I would also like to especially recognize the outstanding Fisher & Paykel representatives I spoke with — particularly Isaac and Craig. They listened carefully to my concerns, showed genuine empathy, and took swift action to ensure the issue was resolved properly. Their dedication and professionalism made all the difference.

As for the range itself — it is absolutely luxurious, beautifully designed, and offers the perfect combination of induction and gas cooking. After conducting extensive research across many premium brands, I can confidently say this is one of the finest dual fuel ranges available on the market today.

Thank you again to everyone involved for turning a difficult situation into such a positive experience! Anahita

Friendly, knowledgeable and got the job done!
Ash arrived within the timescale given - he was super friendly, diagnosed the issue within moments and fixed the issues fuss free!
Brilliant- just what I hoped for.
Thank you!

Ash was on time , completed repair and showed us how to remove the trays

Ash was friendly and professional.
Called about an hour before arrival and efficiently sorted out our problem freezer.

Rob was amazing…. Gave the fridge a thorough once over and resolved the issue quickly and efficiently. Thanks so much Rob… great experience!

Dean was extremely friendly as well as professional and explained everything to me. Thank you

Excellent engineer Ash, with great advice.

We love Fisher Paykel , their appliances are really great and the after sales service are is second to none .
Speedy , well informed technicians .
I can’t think of another company in pretty much any sphere that comes close .

Ash was so helpful and friendly