Fisher & Paykel (United Kingdom) Reviews 

Steve was absolutely fantastic - communication leading up to and during the visit were brilliant and the remediation process was both informative and thoroughly effective.
Great service, fully fixed problem - highly recommend.

WOW — Absolutely Impressed!

I purchased the Fisher & Paykel Dual Fuel Range from BASCO Appliances, and while the original unit unfortunately arrived damaged, the way the situation was handled truly exceeded my expectations.

After contacting the Fisher & Paykel Customer Service team and following the standard process, they promptly replaced the range to my complete satisfaction. The damaged unit was professionally removed from my home, and the replacement was delivered and installed seamlessly — all at no additional cost. That is what I call exceptional customer service and true customer commitment from a luxury brand.

A huge thank you to Tyler and Evan at BASCO Appliances for their professionalism and support throughout the process. I would also like to especially recognize the outstanding Fisher & Paykel representatives I spoke with — particularly Isaac and Craig. They listened carefully to my concerns, showed genuine empathy, and took swift action to ensure the issue was resolved properly. Their dedication and professionalism made all the difference.

As for the range itself — it is absolutely luxurious, beautifully designed, and offers the perfect combination of induction and gas cooking. After conducting extensive research across many premium brands, I can confidently say this is one of the finest dual fuel ranges available on the market today.

Thank you again to everyone involved for turning a difficult situation into such a positive experience! Anahita

Friendly, knowledgeable and got the job done!
Ash arrived within the timescale given - he was super friendly, diagnosed the issue within moments and fixed the issues fuss free!
Brilliant- just what I hoped for.
Thank you!

Ash was on time , completed repair and showed us how to remove the trays

Ash was friendly and professional.
Called about an hour before arrival and efficiently sorted out our problem freezer.

Rob was amazing…. Gave the fridge a thorough once over and resolved the issue quickly and efficiently. Thanks so much Rob… great experience!

Dean was extremely friendly as well as professional and explained everything to me. Thank you

Excellent engineer Ash, with great advice.

We love Fisher Paykel , their appliances are really great and the after sales service are is second to none .
Speedy , well informed technicians .
I can’t think of another company in pretty much any sphere that comes close .

Ash was so helpful and friendly

Ash was excellent - helpful and efficient. Very good service

Excellent online booking system with good availability.
Engineer was punctual, very helpful and efficient.
Overall, an excellent service.

Great experience!! Having a issue with my steam oven , was quick sorted and replaced.

Adam Smith let me know when he was on his way and the app showed his progress. Our double oven was fixed quickly snd is now working properly.

Warranty call out for a small issue with Robin - super helpful, very knowledgable, speedy. Thanks for your help

Thanks Ash for a great job identifying and sorting out the eternal beeping. And for not throwing parts at the problem that we didn’t necessarily need. Great job and brilliant to extend the life of the fridge for another few years.

AJ is amazing. This is worth a load of trustpilot reviews as AJ has been visiting for years on the odd occasion we need a service or a fix. He always does an amazing job is super clean and tidy and a pleasure to have around. Fisher Paykel products are the only products I’ll ever have they are also the best I have ever had and the 5 year guarantee is excellent. Thanks AJ

I have had enough of having non-specialists abuse my kitchen appliances, discovering how to disassemble on my unit ends with something broken - a clip, panel or what have you - every time.
So for my much loved FisherPaykel I was not going to muck about. Within a short time of booking, Ash’ their engineer arrived and he already knew, with 99% certainty, what the issue was going to be. In no time the component was changed, the machine reassembled and he was on his way.
The bill was more perhaps than Mr Local Dodgy-Bodgy would have charged, but I’ve learnt the hard way: in this life you only get what you have paid for.
FisherPykel rules!

Polite professional friendly very tidy. Easy to communicate with. Got the job done. Would recommend

Jay was great at fixing my freezer which was frosting over. Called Monday, appt and fixed on Thursday. Lovely jubly!