Fit 3D Reviews 

This is going into week 4. I did wish I read more reviews before I bought this machine. Fit3d is great until it is NOT. If you have any problems or anything is not working, customer service is slow. You can not call, they don't take phone call appointments. You are left with the person you are assigned to. If you get ONE email a day or maybe every 2nd or 3rd day, you are lucky. For a $10 000 machine, you expect better customer service. I wish they will just buy it back. It took a lot of patience before I decided to look at what other people had to say. They eagerly defend the reviews, they should take THAT time and invest in giving better support. I will not recommend this machine to anyone, INBODY solves problems the same day, same day determine if your machine needs to be shipped back or not. I
So the end result they want another $2500 to replace a camera on a 2 year old $10 000 machine. - sorry 4 years
I rather take that $2500 and spend on a company that can give me customer service or use for lawyer fees

@Patrick I left a message on LinkedIn for the CEO of your company ( the founder )
You have an amazing Producf with the worse after sales service and customer support .
That’s is why I said “ fit3d is great until it is NOT
I am not the only one that complains .
I rather buy an inferior product with excellent support .
I left the negative comments out of desperation.
It should not cost 25% to replace one small camera .
$2500 plus shipping .
I brand new Styku - your competition with color images currently cost $4500
I am talking to them tomorrow
My friends who have Styku’s has cell phone numbers of support people.
Everyone that’s has a Fit3d complains about your customer service .
If I do the math it is a better investment to buy Styku.
You have my cell phone number . It seems like a Mark guy give prober support .
Yes I send many tickets and even emailed the company in New Zealand to ask what type of support they give .
I know things break and need to be replaced. That is common sense and I’m willing to pay if it is fair and if I know I will get support .
My InBody was shipped to California they replace and fix every part and recalibrate it and shipped it back for less then $1000
You can learn something from their service department.

As a Fit3D owner I am am very happy with my 3D scanner and my recent interaction with the support team. If you own a personal training facility or health club the 3D scanner is a must have tool for client retention and acquiring new clients. If you are a fitness professional you really need to try it to feel the power of its technology and marketing capabilities.
After more than 35 years in the Fitness Industry I have found a way to increase my revenue by 30% as well as retain my clients longer Bu an average of 6 months longer for Personal Training.

Horrible customer service, no accountability, it's been over on month and the machine is still not working. I had to reach out to my bank for a refund. Don't waste your time and money.

This company sold me a brand new Fit 3D scanner for 10K and I had nothing but nightmares.The software fails to work every now and then.The customer service responds in days no active phone call takers.Only emails and no text replies.Total waste of money and a joke.The contract they make you sign is iron clad in their favor.If you have a problem only arbitration in California. The scanner is a total joke.It seems I have lost 10k .Do not buy this machine through their sales pitch. I am a physician and I am pissed off . I am hoping this review will make them respond to my requests to fix my machine.If you call the customer service with your complaints they get pissed at you further and don't respond or respond with outrageous solutions to your problem which don't work and then immediately send you an email that we have fixed your problem and give us a review for customer support.

UPDATE:
THE PROBLEM WAS FIXED SO NO ISSUES NOW

This company has the worst customer support I have ever encountered. After having paid my activation fee and sending 3 emails and calling multiple times, I still have not heard back from anyone. This is the worst experience I've ever had buying a product. I'm so disappointed after having done my research on what I thought was going to be an amazing addition to our gym. I can't even get support to answer my emails and help me activate the scanner.

Response - September 22nd, 2022: Patrick, I have not submitted any tickets for the last year because it takes so long to get a response that I have given up. The scanner has had a system error for the past 6 months despite a recent operating system upgrade. This causes the scanner to not calculate bodyweight.

Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients.
The income you can make through lead-generation alone is unbelievable - any gym, physio/chiro/osteo or health centre wanting to increase leads should 100% invest!
Clients love the colour-coded graphs and images too - most people don't understand numbers alone however the images are a game-changer!

I was about to order the Fit3D until I realized that they are leveraging the data and selling it on the back end.

They aggregate the data and make money off of it and don't pay the people buying the machines. I know people can argue that Google and Facebook collect information and sell it, but to me, they aren't charging me thousands of dollars to use their services.

Mark from the support team was great in helping us troubleshoot, then move quickly to order replacement parts after 2+ years of hard use (and frequent teardown / setups) on our scanner.

The machine itself is really cool, easy to use and easy to move around. I have faced a few issues but they do a great job trying to solve any problems. We use it frequently, almost daily. Great comparisons for coaches and clients to see. I would recommend it... in fact, I see it as something that stands out among competition.

One of the most important purchases I made for my business to increase my sales and improve my retention.
Clients are very impressed with the analytics and what they can both see and understand.
Special thanks to Beau during the purchase and sincere thanks to Mark Pedro for his patience during our installation process. An amazing support system!

Fit3D is great! Theyve been great! We just got our scanner in and we are loving it! Our patients are too! Mark & Beau have been super helpful at getting us set up and running. Looking forward to offering this amazing technology in our office!

Great service, tech walked me through the seup process with confidence

Very impressed! Great follow up, helpful, and friendly

I have been so impressed with Mark he supports me at anytime of the day with any silly questions I have never making me feel like he doesn’t have time to spend. His knowledge is so
Impressive and I enjoy working with him and Fit3D.