Fit 3D Reviews 

Very Easy to use helpful information everything you could ask for in a body tracking tool during off season hockey training

Absolutely terrible experience so far with this device . Our facility has had the machine for over 2 years and it does not work more then it does . I regret purchasing this machine . It constantly has error messages that does not allow the machine to complete the process .

Patrick Donnelly went above and beyond! Our med spa was having difficulty setting up our Fit3D scale and he answered any/all questions fast and efficiently. Patrick mentioned he's not even in the support department and still managed to help us. Because of his answers, we were able to get the scale up and running in no time. Thank you again, Patrick!

DO NOT BUY! 8k wasted on technology that doesn’t work. Customer support non existent .

I have had nothing but problems with this company . I haven’t had my device for a month & it stopped working .
Customer service is ONLY BY EMAIL! This is awful customer service! It’s been weeks with no return email from them or correspondence. I asked for a full refund of $7500 and no one even my sales rep Beau Byron will return my call or text . I message the CEO Greg Moore through LinkedIn weeks ago with no response even though he posted on his page!
I am now working with an attorney because they are in breach of their contract !
Please do your homework, I didn’t & now I’m fighting for my money !!!

WARNING TO CURRENT FIT3D CUSTOMERS
Warning! If you purchased this machine prior to 2022, your purchase agreement included a lifetime of software and updates. Fit3D is now trying to collect fees of $100-$250 extra per month to make your machine function as it curranty operates (coach/member view). These fees were not disclosed in your purchase agreements and are not legal to collect. Fit3D will tell you that they will go out of business if they do not collect fees from you and that there are other customers paying the fees. These are not valid excuses. Not collecting fees will not put this Silicon Valley tech company out of business. Their poor business practices and illegal actions will put them out of business first.

NON FIT3D CUSTOMERS
If you are here researching on whether to purchase a Fit3D machine, consider that they have told thousands of current customers that they are at risk for going out of business and not being able to provide service. This would make your expensive machines useless.

We’ve had Fit3D a couple of years. Our customers enjoy how easy it is to use and the large range of data and images.

Everything has been smooth so far.

We’ve tried other scanners and Fit3D has turned out so much better than them in terms of features and accuracy :)

My Gym clients love Fit3D and my corporate clients love the posture feature

Our experience with Fit3D has mainly been positive. Yes, support could be a little quicker but we have only needed it a couple of times over 3 years.

We’re happy to pay the small monthly fees. It’s well worth it :) Fit3D’s features generate us plenty of income for other services.

I don’t recommend working with this company. Here is my experience. I purchased the product a few years ago. I have an agreement and contract with clear terms on what was included with my purchase/fees. It mentioned ‘Hardware & Software License’ with ‘unlimited usage’. It even defined the word ‘Software License’. Today, they (Fit3D) emailed us and told us that in less than a week from today we will now have to pay a monthly fee. It’s not a small fee either, it ranges from $100-$250/month. I think it’s borderline unethical and I plan to consult with my lawyer on next steps. In terms of the product / hardware - it was mediocre. There were always bugs and issues with it.

Reasons why I will no longer be a Fit3D provider: 1. I have had a terrible experience each time I've reached out to support to have an issue resolved. The wait times are too long and the responses sound like something I should read in the tech manual. I've asked for help in interpreting client data that seems way off, only to be given a "blanket" answer.... have the client stand a bit closer/farther?? ... there's possible a reflecting object??... tell the client not to move (when we know they didn't) ??2. My clients are scanning regularly and seeing alarming swings in their results. One scan they are down body fat percentage, the next they are up without any cause. Clients feel defeated when they're working so hard and seeing physical results yet the scanner yields an uncertain truth each time. I feel like a sleazy salesman when I say "its ok.. there's a certain degree of error that is expected.. let's book another scan" 3. I'm now being asked to PAY A SUBSCRIPTION- to the tune of $600 a year-- for scans that I cannot truthfully rely on-- and for continued dismal support.  I expected better from you Fit3D.

Fit3d. Highly recommended.

I have been able to compare the accuracy of 4 scanners - evolt, styku, inbody, and fit3d. In short, nothing is 100% perfect however Fit3d's accuracy was the significantly better than the other 3.

For example, we found that when testing clients 2 x day, 7 days in a row, Fit3d's body fat % varied only 1-3% on all subjects however the other 3 brands all varied from 1-14% over the week.

Clients are not stupid. If you educate them, a margin of 1-3% is fine however at 14%, many clients gave us feedback that they couldn't trust the results.

Fit3d also has a really easy to use dashboard.

Hope this helps.

God bless.

We would recommend Fit3d to any gym or health/fitness business. Support and set up and been easy to deal with and pretty quick given how popular fit3d is in the world.
Our clients love the images. Well, maybe not love them however they do make it a lot easier for us to on-sell nutrition and gym programs. And the images are so much more powerful than performing skinfolds or using the old electrical current tech.
If you want to add a bit of wow or shibang to your offerings, we'd recommend Fit3d :)

I have owned a fit3d machine for close to 5 years. While the technology is impressive, the technical support is pitiful. The only way to communicate with them is by email and the response time is outrageous. I reported a problem 11 days ago and I'm no closer to a solution than I was before. I'm reliant on this machine and that is unacceptable. It would help a ton if their techs would not spoonfeed the troubleshooting steps, like they do. Try this..take pictures..reply to email. Wait days..hmm..try this next thing they could have sent in the beginning.Wait days. Don't you dare send another email asking for a solution because you get put at the bottom the queue, as I was informed. Look at other options. Update- after owning the machine for 4 and a half years, they no longer will provide technical support, parts, etc ..but they would be glad to sell me a new machine. Criminal..

We use the FIT3D for our training gym. Manually measuring people too inaccurate and uncomfortable. Previously had used STYKU and basically had to stand in there with the person to make sure it actually worked and had to troubleshoot each scan. We've had minimal tech issues and those we had the customer service with FIT3D was outstanding and had it resolved right away.

We have been using Fit3d for 5 years and it has been a game changer for our business growth.

Previously we had used the old school BIA/electrical current machines however we found them to be very inaccurate and lost clients because of it.

One of the best features of Fit3d is the data platform. The 3d images, combined with color coded graphs not only make it easy for clients to truly understand their health but has increased our sales conversion rates for other products by 80%!
Fit3d Support has also been better than expected :)

I have had a Fit3D scanner in our office for 2.5 years and the customer service is getting worse and worse. They now have a policy that they won't phone you, you get an email reply within 5 days which is too long when you have clients waiting for data that isn't arriving. Last client in the middle of the day took 30 minutes to appear due to too many on the system during the afternoon. I struggle so much with this company as they just don't care. They are getting worse and I feel NO support from this company and never have. I am so disappointed with the Fit3D and also hear the same things from other businesses in my area. The technology of this scanner is great other then their Body rating should be omitted as its not realistic for most people. Just hope you never have any issues as you are just stuck with the machine.

First of all I was very excited to get the fit3d, we have an amazing wellness center that this was to be used in.

Ok, Not bad customer service, NO customer service. You call the support number and it says as of some date they are no longer accepting calls and all support goes through their online system. Another words you aren't getting to talk to anyone. I have owned my business since 2000 and I deal with many technological devices and it amazes me they can't have a call center dedicated to their customer. Why Don't they C H E A P! G R E E D ! of the company may e heading downhill or all of the above.

So since i received my scanner well over have the scans have indicate they were successful only to find that when we log in to view the scan it says it was unsuccessful.
about the same percentage of the time the tablet, which is some bizarre brand I've never heard of keeps shutting off in the middle of logins and scans.

So I sent the requested information and a week later I have no RMA which they indicated I would receive. You will also have to put a credit card authorization even though your under warranty because fit3d doesn't trust their customers. Go figure!

Purchasing from this company was a huge mistake. Try Styku.

I hate to leave a bad review, but this is a situation where I can't get any help so maybe this will get someone to contact me. We love this machine and it's been great for tracking progress of our clients. However, I would never buy it again because I can't get any customer service to help me. It's currently not working and I've done everything on my end that I can possibly do to fix it. We're having to reschedule all client appointments because of this. If customer service was better, I'd give a much higher rating. But if the machine isn't working, there's no point in having it.

We Received eventually the device after more than a month delay in delivery and now the device just not working out of box. We’ve been in contact with them numerous time with no resolving conclusion.

The Fit3D scan is a solid piece of technology every fitness location should have available to clients. I am a consistent client of X-Force body in Tampa and was impressed with the 3D scanner on site. It's very accurate and confirmed my suspicions regarding my posture and weight distribution I place on my feet. I used to lean more to the right, but due to this amazing equipment I've been cognizant of it and have made improvements to my posture.