Fixflo Reviews 219

If there is an option to give negative stars... I would give those.... We have logged in our problem 2 months back. Every time we call them somebody answers the phone who doesn't even know how to get hold of the property manager. They always give you a false promise that the property manager will call back soon.... I informed this to the property management agents who said they have escalated to the team manager... Still no word... Not even a reply saying that the problem will be looked after.

Andy from Alexander Ritchie was brilliant super speedy fix great communication

I would like to thank Fixflo for the excellent service that they have provided.
We have used Fixflo for many years.
I feel the system is so easy to use for all Tenants
As the Maintenance Manager I feel the system is very organised. I pick the maintenance jobs up quickly.
It also helps me to get the work completed straight away giving an excellent service to my Landlords and Tenants.
Thanks Colette Cross

I would really like to honestly thank all the staff for the tech support we have received from Fixflo.
The experience has been really amazing.
We launched or system yesterday and the Tenants (Occupiers) have immediately responded positively.
We are so happy that we decided to team up with Fixflo.
And special Thanks to Daniela for all her support and patience. She didn't miss anything for us.

The team at Fixflo are always so helpful - especially Lauren, Fabien and Charlie! Thank you for everything you do for us at urbanbubble

My business has been using Fixflo since 2014 so I have seen it develop from strength to strength over the years and have actively rolled it out across other parts of my business as it has grown. Fixflo has enabled us to operationalise and optimise our repair management processes to scale effectively and provide consistent, high quality customer service to our tenants as our portfolio and subsequent repair volume has increased significantly in both the lettings and BTR sectors. Aside from new features being launched frequently (and the subsequent value we get from this), the support, advice and overall relationship we have with the Customer Success team has been absolutely brilliant! I highly recommend Fixflo to other business owners in the property management space.

As a data & systems administrator I have seen the significant impact Fixflo has on improving our internal processes and efficiencies across multiple teams and parts of the business. Fixflo is very user friendly, always improving and our feedback is always appreciated and often acted on. We work closely with the Customer Success team who are always helpful, friendly and solution oriented when it comes to challenges we are experiencing or new opportunities we want to explore when it comes to using different parts of the product.

We have been working with Fixflo for a couple of years now & it has really helped improve the service we offer to our customers whilst helping make our internal processes more efficient. The team at Fixflo have provided excellent support including advice, training and multiple sets of development work to ensure the product is exactly what we need.

Fixflo is an excellent system. It helps us cut out a lot of the usual admin work associated with maintenance issues because it prompts the contractor to keep us, and the customer, up to date with progress and submit their costs/invoices. The team at Fixflo are a pleasure to deal with, very helpful and quick to resolve any problems.

I have been working with FixFlo quite some time now and I have always found them to prompt, knowledgeable and open to explore new opportunities raised by colleagues and clients. I would like to give out a special shout to Lauren, who has been indispensable in getting us all set up and being there when we have needed support. I would recommend the team and product in the future.

We've been a Fixflo client for years and have only upgraded to the professional package in the last year. Impressed is an understatement, as they've been absolutely brilliant with the level of assistance they have provided to ensure our transition of systems and process have gone smoothly.

Our Customer Success Manager is Alex Barbeta and he's been great since our first dealings. Nothing is too much trouble for him and he is an asset to the Fixflo brand.

Helpful company

The system itself help with the day to day running of the property management team and we would be lost without it. Jessica & Charlie in particular from the support team are always happy to help and resolve any issues quickly and efficiently for me and the team. Great customer service and fantastic system overall.
Property Management Team - SMPS

Fixflo has now become an integral part of our management process providing a seamless connection between tenant, agent and contractor. The staff at Fixflo are ever so helpful and attentive with a real can do attitude that makes dealing with Fixflo so enjoyable and productive.

We, as a company, have using fixflo for around 5 years; however it would be fair to say that previously we were just playing with it. As a consequence of the pandemic I, personally, became more involved with the day to day management of our properties and started too better understand how fixflo works.

In short, fixflo is a game changer it simplifies and speeds up process, keeps all parties 'in the loop' helps to streamline your operation. I am a complete convert and am now looking to see how we can better utilise more of the program and its functionality.

Great System. Fab team always happy to help. Training Videos Excellent. Five Stars All the way

second day waiting for an enginner and a no show again ,pathetic customer service.

We have been using FixFlo's reporting interface for years, but only recently adopted the Professional version for full issue management.
We had previously been using cobbled-together solutions led by email to manage our repairs, and from the first week I could already see the efficiencies that FixFlo would bring us. With our main tradesmen on board now as contractors, I feel like I have the world at my fingertips - issues have a life of their own and I no longer have to progress them through each step of the process and endless back-and-forth with the various parties.

Top System

Luckily for us, we had literally just signed up to Fixflo Pro prior to the full lockdown back in March and I have to say, this was a massive saving grace as it allowed our Property Managers to work remotely directly from their home laptops. From a management perspective, we also had automated reports sent to us on a daily basis allowing us to keep up to date with the productivity of the Property Management department whilst they were at home.

We have never looked back since that day and now Fix Flo has become an integral part of our operation allowing us to instantly communicate with clients, tenants and contractors all on the same platform and we are now looking to start utilising the planned maintenance and compliance section of the platform which will massively reduce our administration tasks. Perfect.

I also want to say that Louisa Killeen is a major asset to the company - she has been hugely responsive to any queries I have had and has been patient and clear with me when looking to understand what other benefits the platform can bring moving forward. Thank you Louisa.

It is a user friendly application. It is easy to use and understand. It makes chasing easy and transparent. Love it!