Fixflo Reviews 219

Over the past seven months of the Covid-19 crisis, we have experienced a dramatic up-tick in the amount of maintenance issues reported by our tenants. This went hand-in-hand with the challenge of having staff working flexible hours from home for most of this period.

It soon became apparent that I needed to re-visit our current maintenance protocols to see if there was a more efficient way to deal with reported issues and planned maintenance, whilst not losing sight of the need to continue providing our landlords and tenants with the same levels of service they have come to expect from Haydn Jacks Lettings.

After much research, I settled on the software provided by FixFlo and it went live in the middle of this month (Oct 2020). We have taken advantage of their expertise in transitioning from one system to another, data transfer, staff training and also tenant and landlord promotion. The change has been seamless and after only one week since going live, we are already receiving amazing feedback from those tenants and landlords who have had reason to engage with the system.

This software is a must for all property management companies.

We have used Fixflo for several years and find the system very helpful.

We have seen a noticeable reduction in complaints / concerns from tenants and landlords about maintenance being progressed as the system helps keep everything moving in the right direction.

It is also a god send when it comes to keeping on top of compliance certificates and renewal dates.

We have signed up to Fixflo after a very informative demo by Fabian Reynolds and looking forward to sharing with our tenants.

Brilliant system .. Highly recommend this system to anyone with over 5 properties , saves so much time, all documented and systematised

Fabian in the support team is excellent , cannot be more helpful and supportive.

Very professional and knowledgeable

Thank you Fixflo!! Very happy customer

Fixflo has cut out all unnecessary phone calls and arguments over responsibility with tenants / landlords. It has reduced our work by half! The training is good, the staff are so helpful and we would highly recommend using this system.
Once you get use to navigating the dashboard - maintenance becomes stress free and easy to pick up where someone else left!
Amazing

Constantly freezes, have had to factory reset several times

I have implemented Fixflo + into our businesses as it adds value to our proposition. The teams love using it and we enjoy the benefit of its functionality. It is a great service for tenants. For us, (and landlords) it helps reduce un-necessary repairs that tenants are responsible for addressing. Wonderful piece of kit and a great team to deal with.

So here is my opinion.
The system probably works well for estate agents and tenants that is where it stops!!
Never has a thought gone into the contractors that have to use the system it is ridiculous and difficult for the contractor.
And when I tried to get support nothing doing, their website says very little to help contractors if you dont believe me go on their website and find the contractor log in. When contacted they basically just said sorry for your difficulties and put some unrelated drivel.

If you care about your contractors stay away if you don't it might be ok.

Total waste of time for Tenants, do not deserve even 1star rating, no weekend emergency cover.
addendum:
reported Saturday morning, Monday evening not even an email reply?

We've been fixflo users for many years now and have seen it grow and develop over that time. Fixflo is intergated into everything we do on the property maintenance side of things. Once you embrace the system you'll come to love it. Tenants quickly understand how to report faults which results in fewer telephone calls. It's a powerful communication system between landlord, contractor and tenants. Contractors need to be educated on how to work it but once on board it works well for them. The auditing/reports is useable as evidence in disputes.

Cloud based, you can use it from anywhere allowing me to resolve issues from home and even abroad. (Such is the life of a property manager.)

It's a great system which streamlines our business and makes my life a lot easier.

Having implemented Fixflo Plus & Fixflo Blocks into companies you can immediately see the impact that the platform has for handling the complete repairs process. It provides total transparency for all concerned and is very intuitive to use. They work extremely hard to 'partner' with the customer to ensure you get most value from the platform.
They provide excellent informative online support pages along with short training videos. The Customer Support team of Lauren, Charlie & Jess are an absolute pleasure to deal with and deal quickly with any queries. They actively seek feedback and suggestions for future development of the platform and communicate changes well. As you may have gathered I am very impressed by Fixflo and would highly recommend them to any agents who want to enable technology to streamline processes & give complete transparency to their customers.

While I am sure this is an asset to the letting agent it is a right royal pain for the contractor. The user interface is dreadful, it is not very good with ios it's not good with safari, it flattens the battery. I changed to an Android phone, it now doesn't kill the battery but the rest is still the same. I have tried to work with this for a year or more now I'm no closer to getting the hang of it. My advise to the agents, don't bother if you don't want constant grief from your contractors.

Jessica has been a great help - Fixflo is a good software for property maintenance, and I am sure with the feedback of us Agents, it will only get better.

Great platform for reporting maintenance. Very easy to use. I also like that when a contractor is not "computer literate" that as an agent you can move the job along on their behalf. We are new to the software and any queries we have had so far Charlie has been by far the best support we could wish for.

Excellent customer service particularly from Charlie who answered my query and offered further help!

Easy to use for both us and the tenants. If there's ever a problem the staff are always helpful and polite.

All good.

Really easy website to use for ourselves and the tenants. Very clear and rates the issue of how urgent too. Helpful members of staff who respond quickly and efficiently. Thanks to Charlie too, who has been great help recently!
Would highly recommend for any estate agents or private landlords like ourselves.

Really useful for both us as agents and our tenants. Charlie at Fixflo also really helpful and very responsive in setting everything up for us

Unsolicited emails causing disruption to my business.

I've never subscribed to your emails so stop emailing me.

Amazing staff and amazing software.

Our company has been using this for over three years and we would not use anything else.