Flight Centre UK - Flight Centre Monument Reviews 

We have not yet under taken our journey to NZ. However, we have been dealing with Saleha Begum. We have found her excellent in every respect. She is polite, extremely helpful and very quick responding in any contact we have made.

We had planned to take a city-break from the UK to Palma, but for family-reasons had to cancel and fly back to our family in Australia.

Carol (Parra) organised our flights, a brief stay on the way over in Singapore with a brilliant food tour, airport collection and drop off! She really listened carefully to what we liked and what we felt we needed from this trip, and she made a stressful trip so much less stressful. THANK YOU!

She booked us the most amazing hotel (the Oasia Downtown) - again because she listened to the sorts of things we liked and had knowledge that we didn't have about places that might meet those requirements. It sounds a bit grand to say Carol will on speed dial for all further bookings, but next we are flying home, we will definitely book with a stay-on-the-way and she will see what other amazing options she can come up with.

Jamie was amazing from the start he got up out of his chair and gave us a warm welcome at this point we knew we would be booking 5 star for first impressions. He quickly gave a use a few options we liked and with his knowledge of our destination gave us some good tips found us a good hotel by the airport as well

This is the second time I have booked with Flight Centre. We went on our first trip in February 2025 a special trip to celebrate a 50th birthday, Becky the lady who dealt with us was very knowledgeable and patient in helping make every detail perfect, we travelled and stayed at 4 different counties. Singapore, Bali, Aus and Dubai. The trip had been planned 9 months ahead. However once in Sydney Cyclone Alfred decided to visit and we were unable to continue travelling on our original itinerary, however after 48hrs we had a new itinerary and hotels travelling South. WOW this was an amazing adventure that we had not planned and everything was seamless. The benefits for us booking this trip with Flight Centre was we didn’t have the worry or stress they took care of everything and kept in constant contact. They really do care about their clients and it showed. We have booked to travel to Vietnam in 2026 and I already know I won’t have to worry should there be any last minute hiccups. This allows us to concentrate on making our happy memories. On both occasions I have been able to say what type of accommodation we would like and when I’m looking to travel and they have provided us with great itineraries that we have tweak together. Thank you flight centre for taking care of us but most of all thank you to Becky McNutt you are the best!

Jamie was a star. Very easy to communicate with, efficient and friendly and very professional.

He attended to all our needs in a timely manner and dealt with our queries with knowledge skill and expertise.

Thank you so much for all your iind service.

I had to book flights to Sydney to get home for a family event. I had an idea of airline, route and class to travel. I ended up going in more class than I planned to, Jamie Burke was awesome, he helped so much in getting great prices and making sure it was all secured, took the stress right out of it. Top guy!

Jamie sorted my flights quickly and professionally. He worked hard to find me the best price and route. I would definitely recommend Flight centre.

First time we have made contact with this company, and what a pleasant surprise. We were merely testing the water in relation to the trip of a lifetime, and the detailed information supplied by Josie Gough was incredible and made our decision very easy.
We cannot recommend the services of Josie and Flight Centre UK highly enough. It certainly will not be the last time we use them.

Spoke with Imogen who was brilliant and sorted the flights out for me!!
Bravo Imogen 👏... She took the hassle out of it for me and did a great job! 😍

Jamie Bawn was a massive help in helping us with our trip to Australia. Very professional, understood our needs, and super responsive to my queries. He gave us options to choose from and ultimately secured a fantastic price that we never would have found without his help.

The agent I spoke to was so helpful, friendly and professional and was able to help me find a great deal for my holiday. Knowledgeable and experienced and I would say a really great service which I will recommend to anyone I know who might need to book a flight.

Great experience today with Imogen Kerr.
She was very helpful, efficient and professional.
All our queries were answered and gave us advice about each step of our multicentre holiday to Vietnam.
Would definately consult with her again for our future long haul trips

I've been using Jo Mackenzie to help us plan our last few trips and have just used her again to book our next trip. She is incredibly helpful & she goes above and beyond to help tailor a perfect trip for us. Her communication is great and I will always come to her for any holiday requirements. I would not hesitate to recommend her, she is brilliant. Thank you as always Jo

Imogen A has been very helpful and found me a great deal on flights to Australia. My partner had been searching for months to find flights. Customer service was second to none, responded quickly and replied when agreed to. I would highly recommend lmogen A and will contact her again. Thank you very much 😊

Imogen is already a trusted agent as she helped organise our trip to Australia in Oct 24.
This year she has helped with our flights to Tokyo, saving us over £1500 on them.

Jamie has been wonderful and found me a great deal. Quick to response, reply and follow up. I would highly recommend him and use again! Thank you Jamie.

Jamie was fantastic at solving our travel arrangement back to Tampa Florida you are definitely

We have never used a travel agency before - prefer to find our own deals and adventures - BUT that was before we discovered Imogen at Monument Flight Centre!

Imogen has helped us with 2 big trips over the last few months - the ever patient Imogen will take our wish list, find flights that are better priced and more convenient at an amazing turn around time.
Super responsive, hugely collaborative and I cannot recommend highly enough.

If you are planning a trip to the part of the world you haven’t been to before, engage with Monument Flight Centre!

The representative Carol was extremely helpful, listened to what we were trying to put together in terms of flights our flexibility and need to obtain a competitive price, and within 48hrs we were able to agree an option that met our needs.
Our only disappointment was that Japan Airlines working conjunction with Finnair and whist we were able to book our seats on Japan Airline flights, Finnair required additional payments if you wanted to book your seats, even in Premium Economy
This however was outside the control of the representative

I dealt with Imogen Altman who was incredibly quick and efficient, saving me hours of work for a complicated six flight trip and I know saved me a load of money.