Flight Centre UK - Flight Centre St Albans Reviews 

With Julia I have booked and made two long haul trips to New Zealand within the past 3 years and everything has gone so smoothly that I have now booked my and my eldest son’s trip to St Lucia for my younger son’s wedding - the flights and the hotel.
I am supremely happy and all the stress has been taken away!

Julia Brent was most helpful in booking my trip. Very professional and knowledgeable and made the booking seem easy.
We always use flight centre as all staff are so polite and helpful. Many thanks

The Flight Centre, (St Albans) since opening 34 years ago in Brisbane, Australia, this company has gone from strength to strength,
Behind the name is the highly knowledgeable staff,
Whether you want a weekend away or around the world cruise ‘The Flight Centre’ is the place to go.

Julia Brent, is extremely well travelled, and can give you tips on places to see that you would not normally get from your average travel agent.

Having travelled extensively myself, I have no hesitation in recommending the Flight Centre as your first and only stop It.

⭐⭐⭐⭐⭐

We cannot thank Caroline Pepper at Flight Centre enough for the outstanding service she provided. After our original flights with another airline had to be refunded due to the disruption caused by events in the Middle East, we were faced with the daunting task of finding suitable replacement flights.

From start to finish, Caroline was absolutely exceptional. She patiently guided us through every available option, taking the time to explain the pros and cons without ever making us feel rushed or pressured. Her professionalism, knowledge and attention to detail were outstanding, and she kept everything updated whenever changes were needed.

What really stood out was Caroline’s kindness and genuine willingness to help. Nothing was ever too much trouble, and she made what could have been a very stressful experience feel manageable and reassuring.

We are incredibly grateful for Caroline’s patience, professionalism and friendliness throughout the entire process. She is a real credit to Flight Centre, and we wouldn’t hesitate to recommend both Caroline and Flight Centre to anyone looking for expert travel advice and truly exceptional customer service.

Thank you again, Caroline—you made all the difference.

First of all, the phone call - on a Saturday morning - was answered straight away! Caroline answered, and was absolutely on the ball and understood exactly what I was trying to achieve with my trip. She was able to research what might be possible while on the call, made suggestions and discussed the pros and cons of different scenarios. Suffice to say she came up with a most satisfactory solution and we made the booking. I most certainly recommend Caroline and her team at Flight Centre St Albans and will use them again.

Caroline was really helpful and got us exactly what we needed at a very good rate

I have asked Caroline for lots of quotes over the last month, have had to swap dates and ask questions due to my son having additional needs. Caroline has aways been supportive, patient, excellent at communicating and understanding. As a parent of a child with additional needs I feel she has our best interests at heart.

Shell was great! She listened to my needs for a complicated USA event tour including one very small out of the way location, and managed to end up with a sensible itinerary at a reasonable price. No hesitation at giving a 5* review.

I'm quite fussy about which airline I fly with, transfer times and departure times. Caroline always accomodates my requests with kindness and in a timely manner. Whether it's family travel or solo travel, I always prefer to use Flight Centre and to speak to Caroline, because I know everything is covered. We're probably looking at over 10 years of working together!

All the staff were really helpful and friendly with a good sense of humour too. Our hotels were first class. Luckily we had no problems on our trip but feel confident they would have given any help we needed.
Would definitely recommend them and will use them again ourselves.

Julia was helpful and knowledgeable.Booking process is simple.

I appreciated Julia’s information re my change of flight time

Julia was friendly, helpful and very quick at responding. This was appreciated as we needed to book a flight at short notice. She gave us a few options and we were able to book the right one for us.

This is my 3rd time of using the flight centre, and having found them now I wouldn’t go anywhere else.
Staff are extremely helpful and prices very good.
I no longer spend hours searching for the best flights and prices online.
Definately recommend. If you haven’t used them before do so now!

Caroline was very helpful and knowledgeable. Will definitely use her again,

Shell has helped us with our Australian holiday. She has given us very good advice and the flights were cheaper than the competitors and anywhere else online. I am very happy with the service provided.

Caroline was most helpful .credit to your company

Great service. Caroline went above and beyond to ensure great service and the best prices.

Scarlett Martin at Flightcentre was very efficient in dealing with my bookings. Her attention to detail was always very good. I will certainly be using her for my upcoming bookings with hesitation.

Great customer service experience! We had more than a few questions and tweaks to our itinerary. Shell Harris was so accommodating and no ask was too much. She was supportive & knowledgeable & continues to be a fantastic contact! Highly recommend her to book your trip - thank you J&L