SSP Group Plc. Reviews 24

​I recently applied for a Barista position and was invited for an interview. I arrived exactly on time, only to witness a staff member arriving with another candidate, telling them, "Don’t worry, I’ll handle everything, you’ll have your induction soon." It was clear the decision had already been made before I was even seen.
​The interviewer didn't even realize I was there for an interview until the receptionist called her. During the meeting, she seemed completely uninterested, barely glanced at my documents, and didn't even check my CAS letter. She also tried to claim that bus services aren't available at night, which is factually incorrect as the service runs 24/7.
​If a candidate has already been selected via a personal reference, it is incredibly unprofessional to invite others to an interview just to waste their time and travel money. Truly a disappointing experience.

London Stansted airport always long Q and poor food/service. They have four tills but two staff taking orders and also food drinks. after 25 minutes to take order we than waited 45 minutes for food to arrive. The fish and chips was like eating cardboard. For the prices they are charging and stress of waiting as we all have flights to catch. Never again!

Dunkin' — Morgan and TJ were very professional and polite. I let Morgan know I wanted my grilled cheese sandwich made a certain way, and she was completely on top of it. TJ and Morgan worked very well together — they’re the dream team.

Dunkin Phx Airport Location - My grilled cheese sandwich was perfect. It may seem simple to make, but it really isn’t — everything has to be just right: the bread, the cheese, and even the bacon (which is a free option — who knew?).

If you enjoy a well-made sandwich, it’s definitely worth stopping in!

Terrible service at Salt lake Airport Blue Lemon.

I’m at SSP AMERICA CATCH OBE DALLAS LOVE FIELD AIRPORT near gate8. 4/13/2026 Trevor provided a great service. Fast professional and kind. The food is delicious and the drink is real! As in Yes, it’s alcohol as advertised ! lol Hot Honey Bloody Mary and Breakfast Tacos made fresh to order by Trevor! Great place! Stop here if you can! You won’t be sorry

I had a layover at Calgary airport before my next flight and thought to have late lunch. Found SSD location: 7271161.
Sat down, and within a few minutes Carley D showed up ready to be of assistance. Got my drink within a few minutes and I was ready to order, she put my order in right away and had my food within 15mins. Fast. Food was delicious, ordered the popcorn chicken as an appy, and rice bowl for main. Both were very good.

Benny was the best part of my meal. Food and drink was great too

Laziest management , and the owners and investors are thieves .

Worked there for few years , only after about ten years later realized their goal was money laundering and stealing pensions

AMT Coffee (owned by SSP Group PLC) at Hammersmith Hospital is officially THE MOST WORST COFFEE CHAIN on the face of the planet!

Today (Friday 21st November 2025), I asked the young man who served me for a cup of hot chocolate. Instead, I was served a cup of ice cubes which was not what I had asked for.

It was freezing cold outside today, and I have no heating + hot water at home. Why the hell would I want a cup of ice cubes???????? I was just so upset and very angry that I chucked the cup of ice cubes straignt into the bin.

I am sick and tired of stupid people who can't understand plain English. How difficult is it to understand a request for some hot chocolate?????

The other day (cannot recall exactly when), I purchased a couple of four cheese and onion toasties which are so very delicious when served very hot. Instead, I was served them stone cold.

I am never ever buying anything from AMT Coffee ever again. No-one at AMT Coffee seems to care about customer service one bit at all.

Crooks..charged me 24.00 for a vodka tonic never told me.price...then wanted 17 percent tip...never again ..

Ate st Pancras today food was absolutely disgusting parts overcooked parts undercooked. Over priced revolting

HORRIBLE SERVICE!!!

It’s a shame I paid $17 for a burger. I didn’t get but the fries were hot.

Ordered a latte at Sheffield station. Indistinguishable grey liquid was given to me. Tasted horrible ! Cold venue. Nupe won't stop here again

Newcastle Airport coffee shop- product good but servers ‘couldn’t care less’

I have always associated Marks & Spencer with quality products and a high standard of customer service, so my recent experience at the M&S store in Manchester Piccadilly train station was both surprising and disappointing.

From the moment I walked in, the customer service was lacking. The staff, including the management team, were not only unhelpful but shockingly rude. Instead of the friendly and welcoming atmosphere I’ve come to expect from M&S, the attitude in this store felt dismissive and unprofessional.
To make matters worse, I found multiple items on the shelves that were out of date. This is not only concerning from a health perspective but also reflects poorly on M&S’s reputation for fresh, quality food. It left me wondering: where are the M&S values of quality and customer care?
This franchise seriously needs attention and oversight from M&S headquarters. As a loyal customer, it’s disappointing to see the brand’s standards not upheld here. I hope M&S takes action to improve the experience at this location—it’s a real letdown for anyone expecting the usual M&S quality and service.

I had a terrible experience at the SSP-run ‘M&S’ at Gatwick airport recently.

Very rude, patronising and condescending staff, which was a surprise at the time, because I thought it was unusual for M&S staff, but I then found out that it is just an M&S franchise run by SSP.

Terrible service from a terrible company

At Stockholm Airport, their computer system did not print receipt of sale, took the 736KR out of my account. The system then did not communicate with the other computer to show order, NOT MY FAULT.
So because it wasn't on the service computer they could not acknowledge the order......
When asked for full refund as we are traveling home, NO WAY they could not do.
To say we are extremely pi$$ed is an understatement.
Let's hope after emails back & forth with the manager we get our $$$ back.
Signed off by never returning customer

Fantastic service at the airport and would recode recommend

SSP and customer service will never, ever mix. SSP runs off of greed alone.