SSP Group Plc. Reviews 

SSP and customer service will never, ever mix. SSP runs off of greed alone.

Got assigned to the Grain Loft in Manchester Airport, working under Karen Hambleton (Hitchen).

No organisation to the bar. At end of shift you'd be told they needed you to stay longer cause of short staffing, resulting in 12 hour shifts most days. Shift times also crept earlier and earlier to the point where I was essentially doing a night shift, starting at 11pm and finishing at 11am the next morning.

Management would generally sit eating sausage and bacon rolls all shift, gossiping with each other about employees; we were only allowed food during break and only if it was purchased.

Worked there for 6 months and should have left much sooner; the final straw was witnessing the bullying of a young girl who was clearly going through some personal issues at home and was struggling to cope with it. After a few unsavoury comments behind her back by Karen, the young girl one day rang in sick. It was at this point I witnessed the horrifying torment of the girl being unknowingly placed on speaker phone to the managers in public view of other staff. She was then mocked and berated.
I never saw her again but I hope where ever she is that she's doing ok.

Issued vouchers to me to use which I had great difficulty using in two of their stores (Delice De France and Leon)

Huge company, however the left hand does not know what the right is doing

Previous employee:
The Beer House, previously named the Norloch Bar, is a franchise being run by the SSP Group. This means although they have the brand name like MacDonalds, M &S etc with in the train station, your actually employed by the SSP Group which run all the food outlets in airports and train stations.
Before starting you sit many health and safety online courses. On starting the job you find out that they follow none of them. I only worked there 9 days and tried to complain to improve conditions but they act like a gang at all management levels (and ive met them all being through a 3 step complaints procedure) and fired me for it, accusing me of being argumentative. I went through Expolink and Acas and you really have to ask what are these agencies for, they are a sham. SSP group offered me £300 compensation and wouldn't put there hands up to any liability. I had my benefits suspended for a bit because of their accusation but got them reinstated when I offered to provide evidence. I was one step from taking them to a court tribunal but as you only have 1 month to do so and it ran over Christmas, I missed the narrow window of opportunity. I recorded all the evidence I needed on my mobile phone and even all the complaints proceedings; it would be terrifying to a customer if they saw how this company operates even at high management levels, and I intend to let them see it in good time. The blatant disregard for health and safety in these establishments has undoubtedly led to multiple food poisonings. I never let on to the management or anyone else in there that I had been recording, and its plane as day from the evidence I have that they fired me to hide their own health and safety breaches and the head area manager even said on firing me that it was time to "reshuffle" his staff. They'll be hearing from me even if its to my own detriment; check out SSP group at "glassdoor.co.uk"