Quick resolution to my online payment problem and helping me with alternate payment methodsade the process of purchasing remote very easy. Relieved that there was someone responding to the call for he... Toon meer
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Lees wat reviewers zeggen
I forgot to use my Foyalty card in the shop but was told I could add the points via my receipt online. On a day when nothing else worked, Alyssa sorted this for me and I am glad customer service still... Toon meer
I asked Foyles customer support in connected with an author. It turned out not to be something that Foyles dealt with but they not only responded in super fast time and on a Saturday but also provi... Toon meer
Prompt response to my email enquiry. For an out of print publication. They have it in stock! Placed online order today. Thank you Foyles.
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Londons most famous bookshop offers a huge range of fiction and non-fiction, including medical, business and textbooks, as well as signed copies, gifts, stationery, sheet music and Rays Jazz, all available instore and online with savings of up to 40% and free postage on orders over £15 , plus in-store signings and author readings
Contactgegevens
Verenigd Koninkrijk
- www.foyles.co.uk
4,0
Goed
267 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellent costumer service
Excellent costumer service, amazing offer of books in any category.
25 januari 2024
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback!
Have a lovely day,
Foyles Customer Care Team
Very good customer service.
Very good, polite and speedy response to my query. Customer service is not dead!
Thank you.
1 februari 2024
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that our team were so fast to help you.
I will be sure to share your kind words with them.
Have a lovely day,
Foyles Customer Care Team
Professional, customer orientated company
This company and especially Alyssa have been very professional and kept me posted all along the way in a kind and patient manner - it has been really great dealing with them and the customer service is second to none!
Efficient, timely and first class service, thank you for making it a good experience
31 januari 2024
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was so professional while keeping you updated on your order.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Great service through a very confusing…
Great service through a very confusing situation! In the end very happy with the help I received. I will continue to purchase SE’s here.
26 januari 2024
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback! I am glad our team could aid you so fully in your query.
Have a lovely day,
Foyles Customer Care Team
Friendly and efficient customer service :D
I reached out to customer service to add a missing stamp to my Foyalty account, and Alyssa handled my case immediately and resolved the problem quickly. Thank you Alyssa!
17 januari 2024
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was so quick to resolve your query!
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Good service is rare
It is not often these days to receive a timely reply to a random enquiry. Alyssa was extremely helpful in pointing me in the right direction to achieve the outcome I was seeking. Great service.
16 januari 2024
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was so helpful in resolving your query!
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Excellent customer service from Alyssa…
Excellent customer service from Alyssa where she helped me track down my order with updated tracking Information. Thank you.
10 januari 2024
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa has been able to track your order for you.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Support
Excellent customer service
I am most grateful to Alyssa for her help in very efficiently and speedily contacting her colleagues at Foyles Charing Cross Rd re some lost property (an item I'd accidentally left there) - a big thank you!
More generally, Foyles Charing Cross Rd is always a pleasure to visit and shop in - I'm particularly impressed by the Languages, History and DVD / CD departments.
22 december 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was able to work with our team in store ad return your items to you!
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Alyssa responded in a very speedy and…
Alyssa responded in a very speedy and professional way to my query via email. I wish all companies had this straight forward approach with their online services.
18 december 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was so quick and professional in helping you with this.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Very helpful customer service
I had superb, speedy help from Alyssa to solve the web access to my account right at the end of the working day. Thanks Alyssa! I love Foyles & was particularly glad that the Waterloo branch re-opened (but sorry it no longer had its beautiful page-design light shades ☹️).
19 december 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was so quick in helping you with this.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Book Banning
Foyles Waterloo not stocking Graham Linehan's "Tough Crowd" because they disagree with his views. Banning books is one step away from burning books.
12 december 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Chris,
It is untrue that Foyles Waterloo are not stocking this title and our records show that there is a copy there currently. Of course, occasionally a shop will temporarily run out of copies before a new delivery arrives, but our booksellers can always place an order for customers.
Kind regards,
Foyles Customer Care Team
Help with a preorder
I wanted to exchange an exclusive edition for a signed exclusive edition that had been restocked. I was informed that a direct exchange isn’t possible but my order could be cancelled and I could reorder. This was accomplished very easily with the guidance of excellent customer service.
9 december 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that you received the excellent customer care we strive for.
I will be sure to share your kind words with our team.
Have a lovely day,
Foyles Customer Care Team
HELP WITH GIFT CARDS
I bought gift cards on-line but had difficulty downloading them. A lady at Foyles was very kind and excreemly helpful too. What more did I need!
1 december 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that our team were so helpful for you.
Have a lovely day,
Foyles Customer Care Team
Thank you, Lisa
A massive thank you to Lisa whose support was swift. I found her to be very helpful and able to resolve the situation quickly. Very much appreciated!
8 december 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Lisa resolved your query so quickly.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
I had fantastic customer service from…
I had fantastic customer service from Alyssa after my parcel arrived open and an item was missing. She was friendly and efficient, sorting the issue out and organising a replacement within a couple of days. Thank you so much!
29 november 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa resolved your query so efficiently.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Excellent customer service
I just wanted to highlight some fantastic customer service from Alyssa via email today , the response time was outstanding , she sorted out my issue quickly and efficiently
I’d emailed out of hours and i got a reply next morning before 9am which is brilliant
When I lived in London , it was always my first port of call , it’s nice to support a great bookshop so thanks again
Ian McDonagh
2 december 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa resolved your query so quickly.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Very helpful and friendly advice given to my granddaughter
The service was friendly and my granddaughter was given a lot of help and advice as to which sections and which book she may enjoy
12 november 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, if you would like to leave a comment of which store, I will happily pass on your kind words.
Have a lovely day,
Foyles Customer Care Team
Fantastic customer service
Fantastic customer service! I had a complex returns issue to get sorted and the staff member listened carefully to my problem and found a solution to help me get what I wanted. That was really appreciated. Many thanks!
8 november 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, if you would like to leave a comment of which branch, I will happily pass on your kind words.
Have a lovely day,
Foyles Customer Care Team
Excellent customer service
There was some delays due to reprinting Alyssa kept me informed. Recommend doing business with this company.
10 november 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was able to keep you informed throughout.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Excellent service
Alyssa at customer support was extremely helpful.
She is a great asset to Foyle's
13 november 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was so helpful in answering your query.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
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