Pen Heaven Reviews 1.868

Sublime customer service.

My ink order from Pen Heaven arrived this morning, and unfortunately one of the bottles had broken during transit, quite a long journey from the UK to Australia.

When I contacted them, they was incredibly helpful and offered a very prompt, fair, and generous resolution. I really appreciated how smoothly everything was handled despite the unfortunate situation.

I would happily order from Pen Heaven again when I get the chance.

Super patient with delivery and quick communication turn around!

I made an order for a pen with engraving and embossed leather pouch. Everything was sent in reasonable time frame. But when it arrived to my country, the local courier service "lost" the package and tried to claim Force Majeure. I contacted customer service from Pen Heaven and was connected to Joe. He was extremely understanding and helpful, Contacted the courier, made them launch an investigation and lo and behold parcel was "found" It was delivered the next day after the investigation was launched. The parcel was opened so someone wanted the pen for themselves.
Thankfully all was good in the end, the pen, the engraving and the embossing on the leather case are all perfect.
Pen Heaven sent great product and their customer service did help me immensely when things out of their control got rough. So thank you Pen Heaven and thank you Joe.

Very helpful Customer Service, thank you, and the cartridges I ordered were good value for money and arrived in good time.

Great experience! This was my first time ordering, and I was impressed by how quickly it arrived. The engraving was beautifully done, and everything arrived in perfect condition. I absolutely love it!

Thank you!

Ordered a pen a while back that started to not work as well. Got into contact with their customer support, Joe, who has been nothing short of excellent and helped massively in trying to find a solution. Would definitely recommend! Thanks!

What a wonderful company! The range of gifts is extensive, but the real standout is the exceptional customer service. Joe was quick to respond and extremely helpful throughout. The pen arrived in no time at all, and I can’t wait to present it to the recipient with its personalised inscription.

I ordered a special pen for a special occasion...ordered it and realised I made a mistake on the wording. I emailed them late at night...and by the morninfg..I had an email fro Joe to say the corrections been made and the pen will be with me soon. This is what amazing customer service is. I had never used the company before..highly recommend and i will certainly use it again. Thank you Joe xxxx

Pen Heaven is our go-to, why? We believe the measure isn't just when things are good but how they come through when an issue means something isn't so good. Their solution was 5 stars!

I needed a replacement part for my pen. Within two days of initially getting in touch a had the part and I was back writing. Great speedy service from people who couldn't have been better. I would fully recommend using these guys to anyone!

Excellent people to deal with. The pen I ordered as a gift for my wife arrived on the day they said it would. It came beautifully gift wrapped. She is over the moon with it.

Bought a propelling pencil, engraved, for my wife. Used for 7 days, stopped feeding lead, would not take another. A total waste of money. Going in the bin!

Was contacted by Joe after I wrote the above review and although I could not return the Pen to them, a refund was paid immediately. So, I cannot fault them on customer service.

Great service and gifted it beautifully!
My friend loved the pen and the gift wrapping ! Was delivered on time too!!

Honestly the best place to get customised parker pens, got one for my friend as a gift and he absolutely loved it. The delivery was swift and the workmanship was top class. Definitely book marking for thoughtful gifts related to pens!

I cannot rate this company's customer service highly enough. In December last year I ordered four refills for my husband's Yoropen. When they came he popped the envelope (unopened) in a drawer. He is 79 and just a bit forgetful! Yesterday he brought out the refills and realised they were the wrong ones (this is now three months since we received them). Everyone makes mistakes. Contacted Pen Heaven by email and they kindly sent the correct refills (plus four extra, thank you!). They said not to bother returning the wrong ones. The replacement refills arrived today (less than 24 hours later). London to Ayrshire in less than a day. Impeccable customer service and kindness from Joe. No hesitation in recommending them. Thanks Joe and Pen Heaven.

Really amazing customer service. Resolved an issue I had immediately, thank you

Brilliant service from Pen Heaven. I ordered a presentation pen with bespoke engraving and I am delighted with it — it looks fantastic and the engraving is perfect.
Joe was very helpful and communication was quick and clear throughout. Delivery was fast and the pen writes beautifully.
Highly recommended and I would happily purchase from them again.

Ordered a pen as a gift and when it arrived it was damaged (the parcel was in bad shape, looked like it had been thrown around.) I emailed PenHeaven and within the day it was rectified. Another pen was dispatched in "bomb proof" packaging and it arrived the very next day!!! I was amazed!!
Thanks so much (especially to Joe!) for the quick and helpful response! Excellent customer service!

Ordered a parker pen for my daughter as a well done for some uni work, unfortunately I forgot she was now married and asked for her old surname to be engraved, contacted Pen Haven to try and get surname changed to her married name, this was not a problem for them and they not only changed it for me but delivered it extremely quickly. Very pleased with the whole service

Bought a second TWSBI ECO demonstrator fountain pen as they are so good to write with. This was a fine nib to go with the medium nib I already have.