Pen Heaven Reviews 

I ordered a beautiful pen to offer as a gift to my mum for Christmas and was anxiously waiting for it to arrive as I was supposed to fly to France where she lives. Days went by and I started to pay a bit more attention to the date as my trip was approaching. But my pen was still missing. I finally used the tracking number provided and saw it had already been delivered but ... to whom? I enquired about it to my neighbours, my flatmates but nothing. That's when I noticed, on the Royal mail website that apparently the postman did not completely pushed the small parcel through the letter trap in the door. Where was it? There was only one explanation: someone, seeing the parcel, stole it. I sent an desperate email to Pen Heaven explaining the situation and Joe, from the customer service, litteraly saved my Christmas. He assessed and understood immediately the situation then sent me another order with a before 1pm delivery the day after. And this time, I was there to receive it. So a big thank you, Joe. You rock guys! Merry Christmas and Happy New Year

Ordered a fountain pen and inks on Friday 19th December at 7am. All arrived Saturday 20th at 1pm. Excellent service. Excellent value and great advice.

My quill pen arrived damaged I telephoned the company and they were so helpful. I received an apology and a promise that a new one would be dispatched immediately. This arrived within 24 hours. I have never experienced customer service like this as it was exemplary. I will definitely buy from such a customer focused company again in the future. My pen is really lovely and worth every penny.

Fantastic service, my order was dispatched the same day with tracking, arrived on time and packed very well. Highly recommended. Brilliant service.

I recently purchased some stationary from Pen heaven but had forgotten an item. Not only did Joe amend the order quickly without any issue but he also added it in for free as a goodwill gesture. To top it off I got my order within a couple of days.
My pens are beautiful and I’m loving using them
Thank you so very much

I ordered a silver pencil which arrived promptly but the end had snapped. I advised Pen Heaven who responded immediately and without any fuss sent a replacement pencil by special delivery
Excellent customer service - highly recommended

Had a dysfunctional pen supplied (which was the manufacturers responsibility) by Pen Heaven, but it was dealt with by Joe in a very personal way including several phone calls and the problem was thus sorted and a replacement part supplied.

Absolutely great service!!! I had ordered 3 pens from pen heaven, it was my very first order from Pen Heaven so I had a doubt whether it would arrive on time. So I contacted them via email, to my surprise and relief Joe from Pen heaven replied me straight away. And he contacted me via telephone as well just to reassure me they have got everything under control. And I got everything delivered before time as Joe promised me. It was such a great experience. Recommend to everyone!!!

I had to contact Pen Heaven regarding a purchase. This was dealt with by Joe who was very helpful and patient. Customer Service at its best. M. Gillespie

Sent out a dysfunctional pen with the wrong cartridges. When approached did respond very quickly, but made it clear that a refund was not on the cards. I was given advice to use a warm water procedure to remove dried ink from a supposedly new pen. This did not work. Very confusing to be given the wrong cartridges and this masked the issue with the pen itself. Lots of hassle and still no working pen.

My wife is a teacher and started a new job, as a teacher she loves stationery!

I wanted to mark the occasion so bought her a Cross pen with an engraving.

Pen Heaven were brilliant, the price was excellent, service door-to-door was quick and the pen absolutely stunning, the engraving was exactly what I ordered.

I had an issue with the product and the service was great. Prompt and really helpful.
I would definitely go to these guys again.

The service was quick and although I had an issue with the first pen I received their customer service was excellent, they arranged for a return and replaced the faulty item within days - excellent service and high quality products

Excellent products and excellent customer service. I had a problem with the personalisation of a notebook, the issue was resolved and a replacement sent out very quickly, Joe was so helpful. Thank you very much, highly recommend.

Excellent product very competitively priced
Despatched and delivered when they said it would be
Securely and well packaged
Excellent customer service

Top marks for service, as I forgot to select urgent postage on my item, and Joe sorted the issue for me so I received my photo album in time! No quibbles, no messing, just an excellent and speedy response. In addition, the item is really nice quality and perfect for what I need.

Many thanks Pen Heaven!

The customer service is superb. Any query gets dealt with straight away.
Product as described. Comes in a really nice box.
I went for the green leather with initial blind embossed, came out spot on.

Excellent service with remarkable customer service … thanks Joe

Exceptional service. Ordered pen as gift with engraving. After thought wanted to order further items, called and spoke to Joe, Outstanding customer service, nothing was a problem, prompt delivery and very happy customer who will be returning. Thank you.

A truly exceptional service - with thoughtful and knowledgeable advice. The product is amazing, the engraving is really well done and it all came presented in a beautiful box. Absolutely delighted with my pen.