Pure Pens Reviews 2.896

I emailed and then talked with Sophia and Ross at Pure Pens regarding recommissioning my Pelikan M800. They were both very helpful and I decided to hop in the car and go across to Newport to see Ross and get his expert hands on advice.

He was very helpful in explaining how to tweak my M800 nib and lots of discussion around inks and paper.

Came away having bought a new notebook and letting my pen interests take me into TWSBI ownership.

Great service and help from Pure Pens.

Thank you for great service and quick delivery of Parker Quink ink cartridges ... Plus the excellent greeting cards that also "somehow" ended up in my online shopping basket! Rock on, you Welsh independent stationery store :-)

I have placed many orders
All have arrived quickly and have been of great quality. A recent rare issue was dealt with very quickly and to my full satisfaction. Pure Pens is the first place I look for pens and related stationery.

I was finally able to get my hands on the Kaweco sport fountain pen in Bordeaux with a fine nib, thanks to PurePens. After being let down by other retailers, I was so pleased to find this seller. Delivery was extremely fast, very efficient and they even added a sweetie in my order. Highly recommend and I will definitely buy more in the future. Thank you

Really great company for buying fountain pens and accessories! I ordered twice, once for jinhao shark pens and once for a pen cleaning kit which I am using now. Delivery was fast and they gave sweets in the order :)

My go-to place for pens and inks. Ordered a Waterman Carene and Diamine Ancient Copper ink. Lovely pen, and works beautifully with the Diamine. Competitively priced and it arrived extremely quickly. Have been a customer since 2016.

Having experienced customer “care” from a variety of organisations in the past, I can say with confidence that PurePens delivers exemplary customer service!

I had an issue with my order which they resolved for me within 2 business days. Throughout the interactions I felt that the company really cared about ensuring that my experience of shopping with them was really great.

I will absolutely buy from them again.

A horrendous site.

Annoying pop-up chat in the bottom left. Used Ublock to block it.

Annoying pop-up ad with "can't find what you're looking for?". Used Ublock to block it.

Another annoying pop-up whatever in the bottom right corner. Used Ublock to block it.

"RealReviews" banner on the right hand side that says that this site is oh so great. Used Ublock to block it.

Search bar with animated searches that move there and back all the time. Used Ublock to block it.

Offers carousel with animated offers. Used Ublock to block it.

But then I clicked on a different tab and was faced with another thing: animated tab titles. It cycles through "look at this pen!" and "We love stationery!". OK, I don't know how to block those. Let's close this website and never come back.

Oh, and several thousand reviews with an average rating of 5.0? Give me a break.

When I made my order, I accidentally deleted an ink I really wanted from it. I immediately emailed pure pens to see if I could add it because it was international shipping and they got back to me promptly saying they would take care of it.

This was my first order and the level of service I received was excellent. I was apprehensive since it was in international shipping but the pricing is excellent, the service was excellent, and the product arrived packaged very well.

I will absolutely buy from them again.

I have bought a Lamy Safari and converter and Diamine Blue Velvet from Pure Pens. Lovely people to deal with and products are excellent. They have a great website that I enjoyed reading - lots of excellent content. I think you will be treated as a valuable customer here however much you spend! Thanks

Recently purchase a cheap fountain pen. Needed some info and was treated like I was spending a million. Great product and great customer service. Great to family business doing such a great job. Well Done.

Will leave a review here because this was an in-person order and I probably won't get a Feefo invite. Visited the store in person today and it was very much worth the 3 hour round trip. What lovely lovely people work here! Thank you so much for making me feel so welcome. I won't look anywhere else for my pens and inks in future :-)

i am new to the fountain pen world and i can’t recommend pure pens enough. i emailed with an enquiry about a pen that was out of stock and Ross Adams got back to me instantly to accommodate for my request, so i bought the pen with some ink and the items got shipped out to me that day with quick delivery! will definitely be coming here if i need anything pen related in the future!!

Absolutely fantastic experience and service from pure pens, placed order at 1 o’clock on 23rd December and arrived by 10 o’clock on 24th December, best price found online for the pilot capless and accessories, can highly recommend this retailer fantastic service thank you

Wow , amazing company , first time buyer , i bought a diamine ink , it came in 2 days !!!
They sent me a christmas card and a lollipop too , what a nice group of people 😃

I ordered a fountain pen and some inks. some items related to the fountain pen were missing, but after reaching to Pure Pens they were able to find quickly a solution that works perfectly, thank you

I ordered a pen for my wife's birthday from Pure Pens and made a complete mess of it. I emailed Ross who responded very quickly and sorted the issue out for me promptly. I cant thank Ross and his team enough for they did. 100% recommendation to Pure Pens

I'm very happy with the purchase. Highly recommended.
I aksed so many questions and i was answered in time.

Pure Pens have blown me away with their customer service. I have bought pens from them a few times but my most recent experience with Sophia exceeded expectations. I had been delivered a faulty pen that I was able to send back to them to fix. When the fix was unsuccessful, Sophia sent me a brand new replacement. 5 star service.

Great experience! Fast delivery each time I placed an order no matter large or small.
Nice packaging and lovely products.
One or two times when I did have some issues they were resolved immediately. Very helpful team.
Highly recommend!