The journal was purchased as a gift and looked great. It has some slight damage which happened in transit but I contacted the customer service team who arranged a replacement. It arrived and was perfe... Toon meer
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Lees wat reviewers zeggen
I've used this company for quite some time now and have always had great service. I recently had an issue with an order, which was swiftly rectified by Lily. Very good customer service.
The Online Pen Company is my first choice for all things pen (writing) related. I regularly buy my Diamine inks here, especially Oxford Blue in packs of 6–8. These inks are wonderfully wet, flow beaut... Toon meer
The ordering was straightforward as was the payment. My order was delivered within timescale & not overly packaged. The products were well made & do what they are intended to do …… write. They are... Toon meer
Bedrijfsgegevens
Over The Online Pen Company
Informatie afkomstig van verschillende externe bronnen
Since starting out in 2006, The Online Pen Company has grown from a small, specialist fine-writing retailer, to a market leader in pens, stationery and art supplies. Now with worldwide shipping, a team of committed and enthusiastic staff and a range of over 7,000 products, all whilst still maintaining the easy to use, simple to deal with values we were founded on.
Whether you're looking for luxury ballpoint, rollerball or fountain pens as gifts, restocking the office or home with pencils, fineliners, marker pens and highlighters or ready to get creative with crayons, pastels, chalk and colouring, we should have something for you, and a whole lot of other stuff too.
Contactgegevens
Unit 5 Barracks Road, Sandy Lane Industrial Estate, DY13 9QB, Stourport-on-Severn, Verenigd Koninkrijk
- 01299 826744
- pens@theonlinepencompany.com
- www.theonlinepencompany.com
4,6
Uitstekend
14K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 40% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No communication
I placed an order on 16 June 2026. The order status has remained at "being delivered to us. I appreciate it needed to be sourced from another supplier and I was given a lead time of 10 days. Last Thursday I messaged using the "contact us" link, last Friday I sent an email, followed by 2 further emails and I have also messaged on Instagram and had no reply. A previous review reply you state you have a 24 hour SLA on replying to comms. I would like to cancel my order and receive a refund as I am concerned that the order will not be fulfilled. You need to manage customers expectations better !!
30 juni 2026
Review zonder uitnodiging
Good Quality.
Great price and although delivery was a little late I was very pleased with the goods and service.
2 juni 2026
I’ve placed an order with this company…
I’ve placed an order with this company and have tried to get an update on my order with none forthcoming five emails later and still waiting. I’m getting increasingly upset and I would advise people have nothing to do with this company at All. The delivery should have taken place by now but not
24 juni 2026
Review zonder uitnodiging
Antwoord van The Online Pen Company
Hi Gary,
Thank you for your review.
I have looked into this and I can see you have sent 2 emails, both were sent today, we do have a 24 hour response window so you should receive an update shortly.
Kind regards,
The Online Pen Company.
I contacted the seller due to a…
I contacted the seller due to a non-delivery of Parker-compatible ballpoint refills. I received a rapid reply and apology and the goods were delivered promptly thereafter.
Godd customer service is sometimes more eevident and appreciated when something goes awry and there is a satisfactory resolution. I would certainly recommend this company.
25 maart 2026
Good Customer Service
Excellent range of products. Really good customer service.
15 juni 2026
Review zonder uitnodiging
Great customer service
I've used this company for quite some time now and have always had great service. I recently had an issue with an order, which was swiftly rectified by Lily. Very good customer service.
12 juni 2026
Review zonder uitnodiging
Prompt delivery and great pricing.
12 mei 2026
Online Pen Company sent wrong item, denies it and ghosts me
I was sent a different journal than the one I ordered. I have bought over 6 journals from here over the last few years, but when I received the latest one, the company denied they sent me a different one than was advertised and that I had bought. I sent pictures of my last 6 journals and the recent one purchased and showed how it was different. They denied the photographic evidence and said I got the same one as I ordered. This outright lie caused me to call them out on their underhanded business practices, but they never responded. Just like a coward they ignored everything.
I will never buy from here again, and will turn everyone I know who looks for writing supplies away from this shady organization.
7 mei 2026
Great gift
The journal was purchased as a gift and looked great. It has some slight damage which happened in transit but I contacted the customer service team who arranged a replacement. It arrived and was perfect. These things happen but what matters is how the company handles it. Lily in the customer service team was great. Would recommend this company
23 april 2026
Refills Arrived and Work Well
Refills arrived, am glad to be able to use the pen again. Had been unable to find the refill anywhere near me. Thank you!
5 mei 2026
Quality products
Quality products , arrived quickly and was well protected for it's delivery
5 mei 2026
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