The Online Pen Company Reviews 

Nice descriptions of the great range of pens and inks. They have a very wide range of inks and seeing the colours was helpful! The order arrived promptly and was well packaged.

The pen i bought is of a very high quality, at a very good price, and also a very quick delivery, its a very good pen,

My husband absolutely loved his engraved Parker pen and pencil set, thanks very much!

I placed an order on 18th of July and paid more for delivery to get a next day delivery as it is a farewell gift for a colleague.
The colleague has left, and I am still waiting for that pen.
I enquired about the order and was told that what I have ordered requires ten working days and that several prompts had supposedly explained this during checkout. This did not happen, or I would have not placed the order.
I chased another time to which I was told there is delays from the supplier.
I am nearly a month in now, and this is looking more like a scam to me.

Picture is decieving. Thought I was getting a "pencil" and it just turned out to be refills.Now I can't find the correct pencil to use it in.

Drawing pens reordered
Items delivered as expected as kept up to date, same quality as previously ordered.

Easy and quick ordering/delivery process.

I purchased refills for my Lamy ball point pen from TheOnline Pen Company, the cost was reasonable and they arrived within a short period of time.
Fitted the refills and my Lamy pen writes wonderfully again.

Soo cute! Love that they erase!

I placed an order in late July for a birthday gift. The items appeared to be in stock, and the order confirmation said that items coming from a secondary warehouse would mean a slightly longer processing time, with the full order expected to dispatch within five working days.

When I chased the order, I was instead told that “order in” items added an additional ten working days and that several prompts had supposedly explained this during checkout. That did not match either my experience of ordering or the five-working-day timescale in the confirmation email.

Customer service then asked whether I was happy to wait. I replied explicitly that cancelling the order made no sense because the birthday had already passed and I still needed the items.

Despite that, the order was cancelled and refunded without my authority, followed by an email saying it had been cancelled “for you”.

The pending card transaction also remained visible, leaving me to spend time speaking to my credit card company before I felt able to reorder elsewhere. I eventually bought most of the same items from another retailer at a higher price - losing out to about 15 GBP.

Poor stock communication, contradictory timescales, and an extraordinary decision to cancel an order immediately after being told not to. I would not order from The Online Pen Company again.

The Rotring Profil A3 Drawing Board exceeds expectations!

I ordered some ink cartridges for my pen. They were competitively priced and arrived speedily. What more can one ask!

Item was delivered on time and in perfect condition.

Good service and delivery - highly recommended

I like the range of colours of your posca pens and it’s also good that you are offering them at a reduced price. My only gripe is that if a particular colour is not available and you have to get it from your supplier, there is a week’s delay before you can send it to me.

It was ordered it was delivered on time , and the product was correct.

Insufficient packaging. Two clutch pencils ordered punctured through and were lost in transit. All I got was a package with a hole in it and a contents sheet, reflecting, what used to be in there.

Fast service
...easy to order