Have only recently found Foyles Books online when I wanted to order some of the Angela Marson DI detective Kim book series, plus some others too. Items that were in stock and available were dispatched... Toon meer
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Quick resolution to my online payment problem and helping me with alternate payment methodsade the process of purchasing remote very easy. Relieved that there was someone responding to the call for he... Toon meer
I forgot to use my Foyalty card in the shop but was told I could add the points via my receipt online. On a day when nothing else worked, Alyssa sorted this for me and I am glad customer service still... Toon meer
I asked Foyles customer support in connected with an author. It turned out not to be something that Foyles dealt with but they not only responded in super fast time and on a Saturday but also provi... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Londons most famous bookshop offers a huge range of fiction and non-fiction, including medical, business and textbooks, as well as signed copies, gifts, stationery, sheet music and Rays Jazz, all available instore and online with savings of up to 40% and free postage on orders over £15 , plus in-store signings and author readings
Contactgegevens
Verenigd Koninkrijk
- www.foyles.co.uk
4,1
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268 reviews
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Wonderful service from Jade
Wonderful service from Jade at foyles. She followed up on a book I’d paid for but not collected from Waterstones Birmingham and arranged for it to be posted to me FOC! Amazing
18 augustus 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback. I am very happy to hear that you received wonderful service from Jade and that she was able to have your uncollected order posted out to your home address free of charge. I will be sure to share your kind words with Jade.
Best wishes,
Foyles Customer Care Team
Superb service
Jade was really helpful, answered all my questions and tried hard to source my chosen book. There is no way to improve upon the service she provided. Foyles has become one of my goto shops
15 augustus 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Graham,
Thank you for your feedback. I am very happy to hear that Jade provided superb service and that she tried hard to source your chosen book. I will be sure to share your kind words with Jade.
Best wishes,
Foyles Customer Care Team
A special daytrip to London and Foyles
A special daytrip to London and Foyles is always enjoyed.
Forgot my loyalty card (24Jul 23) and only remembered to email an enquiry about the loyalty points (13Aug23)
You allow a generous 30 days to make a claim.
First thing Monday morning and a lovely reply from Alyssa (Foyles) to say it had been done :)
14 augustus 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback. I am so happy to hear that you enjoyed visiting our store and that Alyssa was able to add your recent points onto your Foyalty card. I will be sure to share your kind words with Alyssa.
Best wishes,
Foyles Customer Care Team
Helpful customer service
Decent reply time, and friendly customer service over email. They resolved my issue when I had problems registering my loyalty card.
14 augustus 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Chanel,
Thank you for your feedback. I am happy to hear that you received friendly and helpful customer service when you had problems registering your Foyalty card. I will be sure to share your kind words with the team.
Best wishes,
Foyles Customer Care Team
Foyle's are very responsive
Foyle's are very responsive. The staff in the Languages Section were very helpful and Jade, online, was extremely helpful. My order was processed very quickly and communicatin from Foyle's was very quick. They did a great job.
28 juli 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Jonathan,
Thank you for your feedback. I am so happy to hear that you received great service and helpful communication from our in-store languages department and from Jade on our online support team. I will be sure to share your kind words with Jade and the rest of the Foyles team!
Best wishes,
Foyles Customer Care Team
Superb Customer service
I emailed customer service as I didn’t get my stamps in store , and Alyssa was my customer service lady and not only did she deal with my query quickly she also made me smile by saying how she loved my email signature from Rupaul and then proceeded to quote a line from it when she had dealt with my query , she made my week! I’m autistic so things like that make me so happy, if you can be anyone be a Alyssa ☺️❤️ thank you so much! I’ll definitely be shopping at Foyles again!
31 juli 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Danielle,
Thank you for your feedback. I am so happy to read of your recent experience with Alyssa from our online support team. It is a delight to hear that Alyssa was able to add your missing stamps and bring a smile to you while she resolved your query! I will be sure to pass your thanks along to Alyssa.
Best wishes,
Foyles Customer Care Team
Great customer service
Great customer service.
Had an issue with an order (damaged book, not due shipment), was offered various options for resolution, already received a perfect replacement copy.
14 juli 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello,
Thank you for your feedback. I am sorry to hear that you received a damaged book, but I am very happy that you were offered various options for resolution and that you have already received a perfect replacement copy.
Best wishes,
Foyles Customer Care Team
Terrible customer service
Terrible customer service. Long queues. Staff just chatting rather than dealing with the queue. When finally served no apology given. Just blamed staff sickness. As a frequent customer who spends a lot of money in the store I expect better customer service
11 juli 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Mark,
Thank you for your feedback. I am really sorry to hear of your disappointing experience in store. If you can tell me which store you visited in your reference then I would be more than happy to pass this onto the manager.
Best wishes,
Foyles Customer Care Team
Best service ever
I haven't made an online order as of yet. But the shop in Birmingham had the best worker ever. And customer service was top notch.
4 juli 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Sophie,
Thank you for your feedback. I am so happy to hear that you received such great service in our Birmingham store. I will be sure to share your kind words with the Birmingham team!
Best wishes,
Foyles Customer Care Team
Prompt and friendly service.
4 juli 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Allan,
Thank you for your feedback. I am so glad to hear that you received prompt and friendly service from our team. I will be sure to pass along your kind words.
Have a lovely day,
Foyles Customer Care Team
Speedy and helpful response and quick…
Speedy and helpful response and quick resolution.
3 juli 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Sarah,
Thank you for your feedback. It is great to hear that you received speedy and helpful responses from our support team. I will be sure to share your kind words with the rest of the team.
Have a lovely day,
Foyles Customer Care Team
Excellent bookshop with brilliant…
Excellent bookshop with brilliant service. I had someone attentively resolve my loyalty points / email issues. Normally I would have assumed that I would have to deal with a convoluted online process but I had a lovely person from Foyles sort it out for me.
30 juni 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Joanne,
Thank you for your feedback. I am so happy to hear that you received brilliant service and that a member of our team was able to help get your Foyalty card activated via email.
Best wishes,
Foyles Customer Care Team
Great customer service from Alyssa
Great customer service from Alyssa. What a difference it makes when shops and businesses actually reply to emails and want to help answer your questions.
Alyssa was very helpful. Will definitely be ordering my books from Foyles as I feel like a valued customer. Thank you.
26 juni 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Sarah,
Thank you for your feedback. It is wonderful to hear that Alyssa provided great service and that she was very helpful in answering your questions. I will be sure to share your kind words with Alyssa.
Best wishes,
Foyles Customer Care Team
Great customer response
Quick and efficient response from the customer support team, who helped me activate my Foyalty card and transfer points from my old one as these hadn't showed up online. The staff was kind and very helpful!
26 juni 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Eleonora,
Thank you for your feedback. It is great to hear that you received quick and efficient responses from our support team when activating your Foyalty Card. I am also very glad that all points from your old card have now been transferred onto your new card.
Best wishes,
Foyles Customer Care Team
Prompt support
I created a Foyalty account and the online support person were helpful in transferring the paper receipt to Foyalty points all via email. Thank you.
26 juni 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Vijay,
Thank you for your feedback. I am very pleased to hear that a member of our support team was able to transfer your receipt stamps onto your new Foyalty card!
Best wishes,
Foyles Customer Care Team
Great service in store and online
Great service in store and online. My Foyles loyalty card was quickly activated by the support team.
26 juni 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Marcos,
Thank you for your feedback. I am so happy to hear that you received great service both in store and online and it is great that our support team was able to quickly activate your new Foyalty card!
Best wishes,
Foyles Customer Care Team
Online order
Made an online order for a father's Day present on the 8th June, it didn't arrive and still said processing. When I emailed to ask what had happened I received a reply apologising but said when the warehouse came to pack it, had realised it wasn't in stock. But nothing was done, it was just left on processing until I contacted them 12 days later! Thank you to John R in customer services who made sure the issue was sorted and I received the order the next day! I'd have given one star but I was really impressed with the response I received from John yesterday. If only the customer service had been that good the whole time!
20 juni 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Lucy,
Thank you for your feedback. I am really sorry to hear of the issues with your order. Having looked into this, I can see that there was found to be a stock shortage by our warehouse team so replenishment stock had to be ordered, but I am so sorry that you were not made aware of this delay ahead of time.
However, I am very glad that John was able to resolve this quickly by getting a copy sent out from our wholesaler and we are pleased to read that the order has now arrived. Our sincerest apologies for the delay.
Best wishes,
Foyles Customer Care Team
Quick responses to kindly assist.
Quick responses with helpful suggestions to resolve a site-logging problem. Problem was not easy to resolve but the respondent never gave up, was always there to help. Thank you.
13 juni 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Dimitri,
Thank you for your feedback. I am sorry to hear of the difficulties logging into our site but I am very happy that a member of our team was always there to help with quick and helpful suggestions. I will be sure to share your kind words with the rest of the team.
Best wishes,
Foyles Customer Care Team
Contacted customer services regarding…
Contacted customer services regarding my new Foyalty card and was dealt with very quickly. Very polite and kind staff
12 juni 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Effie,
Thank you for your feedback. I am so happy to hear that our customer service team were polite and kind, and it's great that they were able to resolve your Foyalty card issue so quickly. I will be sure to share your kind words with the team.
Best wishes,
Foyles Customer Care Team
Foyles: the ultimate scam story
May 5th 2023 I ordered a books set with international delivery with total price of 50 pounds.
First red flag was when I received The Royal Mail track number that was "unrecognised" in their system. I thought that mistakes happen, so I decided to let it be for a few days. May 17th I sent an email to Foyles support asking for the right track number, explaining the problem and also mentioning that the predicted delivery deadline has passed. May 19th I received an answer saying that in fact The Royal Mail is not my courier - Fedex is. They asked me to provide them with my phone number(that was already added to my order while placing it on their website) or the courier MIGHT return my parcel to them. I didn't receive ANY email requesting additional information before I sent my own email which leads me to conclusion that they don't truly care about their customers.
Today is June 5th, which is month since a placed my order and also two weeks since the estimated and their promoted "on time" delivery that has never happened. I sent another email to Foyles' support team as their support phone number line doesn't work. I will be waiting for their response, but I no longer need those books, because the whole experience of shopping with them turned out to be a nightmare.
15/07/23 Sorry, I forgot to update - I got my money returned in a week after June 5th
5 mei 2023
Review zonder uitnodiging
Antwoord van Foyles
Hello Lyubov,
Thank you for your feedback. I am really sorry to hear of the issues with your international delivery. Our main courier is Royal Mail but sometimes our orders may be fulfilled by one of our external suppliers if we do not have stock on site.
However, our external supplier uses FedEx to ship parcels internationally and FedEx may sometimes ask for a contact number if the postal service in the destination country requires this. If this is the case, we will make every effort to ensure that they receive a contact number, with your permission permitting. Should your parcel get returned by FedEx then we are very happy to issue a refund or replacement and I can see that my colleague has processed a full refund for you now.
If you have any further questions in relation to this, you are welcome to send us an email, or contact us directly by phone. Our lines are open from Monday - Friday between 9.00am and 4.30pm.
Best wishes,
Foyles Customer Care Team
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