www.frenchclick.co.uk Reviews 

Order delivered fast and everything correct, thanks!

Do no order from this company. They do not pick up the calls, I tried 7 times as I waited all day for my order, which didnt turn up. They dont respond at all.

Very good selection of produce at a reasonable price, well packaged and fast delivery. Highly recommended.

Order placed on 29th October for a booked delivery on Saturday 04th November between 9am and 12:30pm. At 12pm, as we still had not received our delivery, I called their Customer Service number on 0207 097 6613 to get an update. Their FAQ on their website clearly specifies the following:

Q. How can I get a more accurate delivery time for my Order?

A. If you live in our London deliver area please give us a call / E-Mail on the morning of your delivery and we will be able to give you a more accurate delivery time within your delivery slot. If you are outside of London you will receive e-mail updates from our couriers usually with a 1 hour delivery window.

So we did exactly that and to our shock, no one answers the phone. It rings several times then hangs up. We tried 6 times between 12pm and 3pm. We also emailed French Click 2 times that day. Again, no response.

At 4:30pm, the delivery was finally made. I asked the driver what happened and he said: "contact the company". It is not my responsibility if your order is late so sort it out directly with them". I explained we tried constantly to call and email but no one answers. His response was that it is closed on Saturday.

French Click doesn't send any tracking number to customers so it is impossible to know if or when a delivery will be made, nor by which provider. So not only they don't work, but they don't keep customers updated.

The icing on the cake was that our order was incomplete when it finally reached us, and of course, no information from French Click in advance

Easy to find the products I wanted on the website, easy to order, posted when they said they it would, arrived, extremely well packed, when they said it would. What more could I expect?

Arrived quickly, everything needed for a visiting French family!

Bien reçu commande mais la plus part des yaourts étaient éclatés je pense que c est le livreur mais bon la moitié des yaourts sont allés à la poubelle un peu déçu vu le prix

According to FrenchClick's documents, my order (containing chilled items) was due to be delivered on 26th May. DHL, their preferred courier, stated my items were collected on 25th May to be delivered on 26th May. Payment, according to FC's documents was taken on 26th May. The items were not delivered until 31st May, by which time the ice pack had completely melted, the packaging of the chilled items was completely sodden and the items may have been unsafe to eat. Two emails to FC were ignored (apparently the employee was on holiday) and a contact via their website was read. They tell me, despite their own document and DHL's timeline, that the items were not collected until 30th May and delivered within 24 hours. I have had to dispose of the items as being potentially unsafe to eat and FC have offered no recompense.

FrenchClick now state that their tracking showed the items were collected on 30th May. However, DHL's tracking show they were collected on 25th May. FC's own packing slip states payment was taken on 26th, which is odd if the items had not come into stock or been packed at that point.

Great Company to buy from
Cakes were a little dry which is unusual for Lu, but then again maybe they have started to cut corners,
the box has changed and missing is the lovely writing on each cake which made them just a little bit special when offering guests. The taste is still the same though so just make sure I offer or have a cuppa to hand when munching on a cake.
None of which is the fault of French Click, use by dates are good.
Gone are my days of popping over to France and bringing back the weekly shop once in a while, since my Husband has Parkinson's and I can't leave him for long, so French Click will be very useful for what I miss. Unfortunately they can not give me France for the day. 😢😊
Packaging is excellent and items protected really well for delivery.
Thank you French Click. Will be back soon ❤️💕

Everything arrived very quickly and in perfect condition! Great place to buy all my favourite goodies from France! Delivery was also excellent value! Will use again! Thank you!

My first order with this Company which I just found by chance while doing a PC search for Dog food.Very pleased with the ordered items which had an expiry date of more than a year into the future.Very well packed.Arrived only one day after the date I had selected and with Parcelforce not DPD (which I had selected).But I will buy from again based on this initial experience.

I ordered various items a week ago for delivery on Tue 7th March between 12:30pm - 5pm. 5pm came but obviously no delivery. I called them and spoke to a man who said that the delivery was booked for Thursday. I told him that was wrong so he looked into it further and then told me that the lady that dealt with my order had changed my delivery date because she thought that not everything would be in stock. Surely a company that delivers food would check with the customer to make sure that's okay? It's food not a t-shirt! The man I spoke to said he will call DPD and arrange for a delivery on Wednesday before 10:30am, which was fine. The food was for a birthday dinner on Wednesday evening. It's now Wednesday and no delivery. It hadn't even been picked up from French Click. I called again and got the woman. She told me that she had informed me by email to what was happening. She had sent the email to my old account which I changed in December/January. Again, she had changed the delivery to Thursday, which is obviously no good to me. So with that I have cancelled the whole order this morning and I will never use them again. They lie.

We ordered some soft cheeses - the food was delivered nice and cold, when they said it would be and we were kept informed of delivery details. The use-by dates were good. Will use again.

Order contrex water, very efficient service. would be good to get more than 5 packs but understand difficult for the driver.

My go to place for French goodies. Efficient service.

My French Click order included 2 cheeses with a 6 day expiry, making it an impossible timeline for me to enjoy my order within a reasonable period of time before it was out of date. Too much cheese arriving at once on the brink of expiry. Flagging this to them, I asked for a refund for at least one of the cheeses.
Their reply was to tell me that soft and hard cheeses were safe to eat for about two weeks after expiry!
Bye bye French Click!

I love FrenchClick but am looking at divorce proceedings. Parcel containing fresh meat shipped 30th November by DPD and it has spent the last 5 days in Bristol. DPD mail me each day promising delivery which never arrives. Today/yesterday have tried to contact FrenchClick by Facebook, Email to CustServ, Email to individual - No reply. Also no answers/pickups on two landline and one mobile phone. Help.

I just got my parcel today . Incredibly care packed each items. FrenchClick could not send everything , but they already refund the missing items money. They used now dpd parcel service, my guess one of the best parcel company. I always choose for deliver address a local shop by dpd request.

Still waiting on my Order which was placed on 3rd October 2022!
I don't want to be rude as it's not first time that I order from French Click and all my orders so far arrived quick and safe..But this time I'm very upset ,first of all you despatch my order only on the 13th Oct ,Why was order despatched so late when it was placed 2 weeks before!
Second..you send my order bu UPS which you all know here how bad they are and some parcel get lost or arrive late!
Third..I emailed Customer Service many times t0 enquire about it ,the woman agent Muriel said she will check and get back to me but never get back ,until I send another email..Last email I sent few days ago again the woman doesn't reply..When I asked for a refund she told me they cannot process a refund yet...so how long am I suppose to wait for my parcel...it is more than 1 month already and they still didn't tell me where is my parcel..Or gave a refund..I ordered lots of food item which must've been expired already!

Able to find everything I needed and delivery was efficient.