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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant experience from start to finish. The postage was incredibly fast, and the tracking was spot on, keeping me updated the whole way. ​The products themselves are of the absolute highest qualit... Toon meer

Beoordeeld met 4 van de 5 sterren

29/08/2026 Hi everyone. I am updating my review, due to excellent customer service from Fridja. Sadly I had to send my oven back, which saddened me as it really is a lovely oven. If you’re thi... Toon meer

Beoordeeld met 5 van de 5 sterren

On recommendation I bought a portable blender that I’d never heard of to replace my Blendjet. It took a while to arrive, but that was UPS’s fault, plus packaging was pretty banged up and parts missing... Toon meer

Beoordeeld met 5 van de 5 sterren

Hugest thanks to Fridja for pulling out the stops and rescuing us just as our F10 steamer stopped working just before my daughter's wedding (shout out to Joanne :) It's a great little steamer but wh... Toon meer

Bedrijfsgegevens

  1. Huishoudapparatuur winkel
  2. Aanrechtwinkel
  3. Winkel

Geschreven door het bedrijf

Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

275 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,5

Alle reviews

(275)

77 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

29/08/2026

29/08/2026

Hi everyone. I am updating my review, due to excellent customer service from Fridja. Sadly I had to send my oven back, which saddened me as it really is a lovely oven. If you’re thinking about buying one, do it, it cooks beautifully and looks lovely in the kitchen. I was one of the unlucky ones who had a faulty oven. But don’t let that stop you. Thank you Joanne for your kindness and fabulous customer service with me.

Sharon 🫶🏻

28 augustus 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Stopped working

Sadly my previous review might have been a bit too premature. My oven is now not working, it’s hardly been used, I purchased it on August 9th and delivery was a few days later. I switched it on to cook my son’s pizza and E C came up on the front of the touch screen. Nothing else on the touchscreen works. Turned it off for half an hour, changed plug sockets, nothing works. Have done everything to solve the issue but nothing. Touch screen is unresponsive and E C is flashing. Such a shame as it’s such a lovely oven. Hopefully someone will contact me today.

21 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The best citrus juicer on the market

The Fridja F800 citrus juicer is the best one I have ever had. I use it every day for orange juice for breakfast and have done for the 18 months I've had it. I love it so much that I've just bought a second juicer as a spare as I couldn't be without it. Fridja is brilliant.

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional quality and top-tier service! experience from start to…

Brilliant experience from start to finish. The postage was incredibly fast, and the tracking was spot on, keeping me updated the whole way.
​The products themselves are of the absolute highest quality—easily the best I’ve ever used in this category. It is rare to find a company where both the delivery service and the item quality are this outstanding, but they completely nail it. A fantastic company that clearly puts real care into what they make. Highly recommended!

29 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Recurring fault and disappointing after-sales support

I purchased a Fridja portable blender in February 2025. After limited use, it developed a fault, which I reported in June 2025. Fridja replaced the motor base under warranty, citing water ingress during washing as the likely cause. I disputed this, as I had not immersed the motor base and had used the product with appropriate care.
The same issue reappeared in August 2025, and I reported it again while still within the warranty period. Because the fault was intermittent, it was difficult to demonstrate consistently at the time.
The blender has since failed completely. I recently contacted Fridja again, this time with video evidence of the fault. However, by that point roughly five months had passed since the warranty ended, and Fridja advised they could not assist for that reason. No repair, replacement, or alternative solution was offered.
I understand companies must apply warranty policies, but a fault first reported during the warranty period, and one the original warranty repair failed to resolve, deserved more consideration than a straightforward "warranty expired" response.
This review reflects my personal experience with both the product and the after-sales service.
Update: I've since located a video from 10th July 2025, taken at the time the blender first stopped working again, which I then formally reported on 19th August 2025. This further documents the recurring nature of the fault.

8 juli 2026
Review zonder uitnodiging
Logo Fridja

Antwoord van Fridja

Thank you for taking the time to share your experience. We're genuinely sorry to read how disappointed you are and understand why you feel frustrated.

We appreciate that this has been an ongoing issue for you, particularly as the fault reoccurred after the original warranty replacement. We also understand your concerns regarding the timing of your reports and the video evidence you have since located.

We would, however, like to clarify that after you reported the recurring issue in August 2025, we did not receive any further correspondence regarding the blender until your recent contact, approximately 11 months later. During that period, no further issues were reported to us, and we therefore had no indication that the fault had progressed or that the blender had failed completely.

Our warranty policy is based on the warranty period, and once this has expired, we are unfortunately limited in the support we can offer. We appreciate that this is disappointing, especially when you've experienced a recurring fault.

Please be assured that we do take feedback such as yours seriously, as it helps us review both our products and our after-sales service. We're sorry that, on this occasion, we have not met your expectations.

Thank you again for bringing this to our attention, and we genuinely regret the frustration and inconvenience this has caused.

Kind regards,

Fridja Customer Support

Beoordeeld met 5 van de 5 sterren

Excellent Steamer and Fabric Shaver with Outstanding Customer Service

I am extremely pleased with my Fridja garment steamer and Fabric Shaver.

The Garment Steamer is excellent quality and performs really well. It removes creases effectively and leaves clothes looking fresh and well presented.

A useful tip I discovered is to hold the steamer at a slight angle and steam upwards from the bottom of the garment rather than steaming downwards. This technique gives a much better finish, removes creases efficiently, and I have found it helps prevent water marks on fabrics.

The steamer works brilliantly even in eco mode, which is a great feature for everyday use. The cable length is also very practical, giving plenty of flexibility and making it easy to steam larger garments without constantly having to move closer to a socket.

The Collar press is a great addition and makes steaming collars and cuffs easier and more effective.

The fabric shaver is also excellent quality — it works really well at removing bobbles and refreshing clothes, making fabrics look almost new again.

I would also like to highlight the outstanding customer service. When my original parcel was delayed by Royal Mail, the Fridja team were very helpful, kept me updated, investigated the issue, and arranged a replacement without any hassle.

Overall, a fantastic product backed by excellent customer service. I would highly recommend Fridja.

7 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

On recommendation I bought a portable…

On recommendation I bought a portable blender that I’d never heard of to replace my Blendjet. It took a while to arrive, but that was UPS’s fault, plus packaging was pretty banged up and parts missing. I’d had regular contact with the company including on the weekend which was great. The blender works great, but the company still offered me a new blender or a refund. I accepted the refund which came really quickly. The service was on another level actually and would happily recommend this company. Well done 👍🏼😎

3 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am very much enjoying my Fridja f2500…

I am very much enjoying my Fridja f2500 juicer, it’s so easy to use, and makes great juices.
The ordering process was absolutely brilliant, and my machine arrived within a couple of days.
Great customer service, great product ☺️

17 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It is a really nice juicer

It is a really nice juicer. Quick and easy to setup. Extracts most of the juice from the fruits. Is a bit tricky to clean though - but no big deal. Overall a great product.
The company is quick to respond to the queries.

9 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This is a great juicer and really easy…

This is a great juicer and really easy to use. The trash come out really dry so you know it’s extracting a lot of the juice from the fruit or vegetables which is also a good sign. It doesn’t have a lot of different pieces to wash up making it convenient too. Delivery was really quick and customer service were always at hand to answer any of my questions and queries

12 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely great product

Absolutely great product. Much more easier in every way than my previous one. Wanted to try Fridja after reading so many reviews which this product truly reflects. 100%recommend this to anyone who wants to invest in cold pressed juicer.

30 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pretty quick delivery

Pretty quick delivery. Been impressed with everything.
It has more power than others and a long power cord which is ideal for steaming your bed clothes.

2 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great steamer and great customer services :)

Hugest thanks to Fridja for pulling out the stops and rescuing us just as our F10 steamer stopped working just before my daughter's wedding (shout out to Joanne :)
It's a great little steamer but when it died and I found the only way to contact Fridja was via email, I thought I'd never get it sorted in time. Customer Services got back to me almost instantly and really pulled out all the stops to get me a replacement - day saved! It's really nice these days to actually find a customer services department with a heart. Thanks Fridja :)

28 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great portable blender

Great portable blender, highly recommend!
I recently got the F500 Portable Blender and I’m really impressed with its performance. It is compact, powerful, and very easy to carry around. It blends fruits and protein shakes smoothly without leaving any big chunks. The battery life is great, and cleaning it is super quick and hassle-free. Perfect for daily use or taking to work. Definitely worth it!

23 mei 2026
Review zonder uitnodiging

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