Furl Reviews 

I don't normally buy furniture without viewing but that was not possible in this case. I spent an age on research and it has to be said that I am not disappointed. From start to finish the entire experience has been superb. From the extremely helpful initial enquiries right through to the final set-up. The quality is excellent in all respects. The storage space is maximized as said and is able to hold way more than I expected. The design truly thought out. The delivery/fitting team were just great. Good communication regarding time, friendly, respectful and efficient along with pointing out everything that I needed to know. I wish more were like them. Thank you Furl, very happy all around.

Your delivery team kept us informed so we knew when they were due to arrive so that was very helpful. Both members of the team were polite, professional and skilled at their job. When they had assembled the sofa they spent some time showing us how to operate it and gave us a few tips on how to get the best from it. We also appreciated that they had made a long journey from Watford to Devon...and back again. Overall we think they were the most professional and polite team we have experienced. So a hearty 'Thank you' to both of them and also to the Furl Team as a whole.

I have had my Max Storage bed for over a year now and I absolutely love it. The mattress is super comfortable and made with natural fabrics which was important for me. I honestly feel refreshed and energized in the morning, rather than in a state of constant aches and pains. The storage is huge and it was absolutely necessary for our studio flat. King size was a great choice for us, a couple with a dog who always sleeps with us 😉 MJ was super helpful in terms of getting everything we needed and helping with all decisions. 5-star service!

The service doesn't match the price tag. After purchasing a sofa bed we quickly found out that due to the folding mechanism the bed has a dip, those with back problems beware. Furl were quick to send someone out who said nothing could be done it's the design mechanism. They stated maybe we should purchase a firmer mattress as we had the pocket sprung. Went to purchase the mattress it states on the website £345 however we can't get it at this price as we are only purchasing the mattress alone so the price is £600+ no where on the website has this been made clear. Bearing in mind when we originally ordered this in stock sofa it was meant to carry wooden slats which it did not they were asking for extra to change this around but luckily we had a screenshot of the image advertised. Suffice to say we did not get what we pay for. We already have a sofa bed with issues and clearly they're more interested in money than trying to do right by their customers. The gentleman in the Chelsea storeroom is the epitome of bad customer service.

Purchased the Metro sofa at over £3000. Had to be sent away for repairs twice in 12 months. Design of storage is great but at the expense of the sofa. Sofa is narrow, uncomfortable and cushions severely dented after few months. Purchasing this sofa is an expensive mistake I will have to live with alas.

Great product and service, I couldn't be happier with my wall beds.

The sofabed was delivered on time and the staff were friendly and helpful throughout. The seat, though, was extremely firm to the point of being very difficult to sit on. However, I was assured during the delivery, and again a few weeks later when they returned to correct a fault, that the firmness was only temporary and it would soften in time. Sadly this has not happened and it is now some 5 months since I bought the sofabed. As I cannot use it as a sofa and it is way too late to return it, I am reluctantly having to sell it at a considerable loss. My fault, I suppose, as I should have taken action earlier but in the circumstances I'm unable to give the item a higher rating.

We have a wall bed that turns into a sofa and are quite disappointed with it. It’s very difficult to pull down bc there’s hardly any space for your fingers, and there’s a huge gap between the headboard and the mattress. The mattress is their top end but it caves in in the middle. It was incredibly expensive. And when we complained about the difficulty of pulling it down, the designer was rude and condescending and got very defensive. He didn’t do anything to address this specific issue. We would not recommend this product.

Great bed, great delivery. The men assembled the bed without fuss and were very friendly. They explained a few things and tidied up before leaving. Nothing bad I can say about the whole process!

Really pleased with the sofa bed I ordered, and the delivery team was really friendly, fast and efficient. Would definitely recommend.

Excellent sofa and service. Efficient delivery and very helpful home installation with advice given. Very pleasant people.

Wonderful service.
The delivery team were amazing, friendly and professional.

10 out of 10

Really impressed with the delivery & installation. The guys were very friendly and efficient. They properly explained how the bed works & took all the packaging away with them

Excellent and professional service at every stage - useful website, very helpful representative in the Swiss Cottage showroom including great follow-up (providing extra fabric samples to help me make final choice), delivery as scheduled (including calling me from an hour away with more precise delivery time) and courteous delivery men to assemble the sofa and ensure I understood the mechanisms. Absolutely happy with the customer service as well as the very fine sofa.

The whole shopping experience with Furl was nothing but wonderful and excellent customer service. The sales team at the store was very professional and took their time to explain the product. The production time was earlier than expected and the delivery and installation process was excellent.

I am very happy with my new sofa bed. It arrived as scheduled (date and time) and the delivery men/fitters had it set up in a flash.

Fantastic Product, Fantastic Quality and a Fabulous Delivery team. Thank you!

Without doubt the very best service I have ever received for furniture/homeware delivery by a mile. Thank you Furl. Will recommend you far and wide

The delivery team were excellent, friendly, courteous and very efficient. They took the time to explain how to set up the sofa bed and checked to ensure we were completely happy. An all round good experience.

Delighted with my new Furl “Max” storage bed. The whole process of choosing, ordering and delivery went very smoothly. We had help in the showroom with configuring the perfect bed and when it arrived it was put together in no time by the team of two knowledgeable chaps who showed us how to operate the bed. They couldn’t have been more helpful. Looks fantastic!