Furl Reviews 

I ordered my bed in April 2021 and the order is still not completed - I am missing an accessory, which was a decisive factor in us choosing Furl over other providers. I have received no responses to my last few emails, I have not perceived any care or effort in trying to make me feel like this is being looked into, or any acknowledgement that it is disappointing or even an issue at all. Is this normal practice? I don't think so.

The bed took a few months to be delivered (understandably with covid), then arrived with a section that was the wrong size. It got replaced in a matter of weeks.

Other than this, the bed is good quality. I just think that when paying a premium (nearly 3k), you expect top quality AND SERVICE.
Overall, disappointed. I don't feel like a valued customer.

What a disappointment! I have ordered a bed a year ago. The delivery was late but with covid I want to be flexible on this. On the delivery day they called me to say the mattress fell in the road and they delivered me a dirty mattress. They did order a new one, but for a month I had a dirty one. They fitted the bed and the bed board was damaged, waited months for the replacement.
Then I found out that the mirage bed is not suitable for thick carpets(no reference on the website) and now I have a none functional bed still waiting for a solution.
Not helpful, product is a dissapointment, the company just don’t know how to treat customers. What they are good at is taking your money, then ignoring your calls!

We ordered the Cambio Medium 3 Seater sofa bed at the end of May and it arrived end of August, pretty much in line with the estimated delivery date. We are very happy with it - it's really comfortable and it's so beautiful! We were able to visit the show pod in Nottingham and the advice and information we received really helped our decision making. Delivery was faultless - Paul was professional, polite and explained everything clearly.

Beautiful sofa bed. Pretty expensive but you get what you pay for. A sofa that is as good to sit on as it is to sleep on. Actually more comfortable than our proper bed. Great service, yes there was a long lead time but they let us know when ordering and we were fine with that.

Update: The bed arrived mid January and it is really nice. After posting the below David called me and tried his best to deliver. Thank you

I ordered a bed and headboard in September and specifically asked for a realistic timescale as it is for an Interiors project. Furl promised to have the items delivered before Christmas. It is now mid January and haven’t received it yet, I have a client sleeping on a mattress on the floor and Furl refuses to provide even an estimated delivery date. I still cannot comment on the quality of the items but I wouldn’t recommend this company so far

I have ordered an Illusion bed and I am totally happy with my purchase! Design and quality are super! A lot of storage space, you will not expect that from a slim bed, but it is! My room definitely look more tidy.

Service is great, you do not feel pushed to order.
You can select fabric from a wide colour palette and textures.

Delivery was on time. Bed was assembled fast by friendly delivery team in my room. They took away all packaging.

Wholeheartedly recommend this company and product, you can not go wrong.

"The entire service and journey from showroom visit and staff, through to delivery drivers and installation has been exceptional.

All the Furl team with whom I have interacted by email, phone or in person, have been absolutely superb - as is the product.

In particular I thought that the showroom Sales Staff as well as Michal and Mo who delivered and installed the product were absolutely first class in every way - friendly, knowledgeable, professional, and very efficient. Clearly ALL exceptional ambassadors for the Furl product and Brand.

Please pass on my thanks to the team for a fantastic 'purchaser journey' in every way and reward them well - they deserve it

A big thank you to ALL at Furl"

Nicholas Robinson

Bought an Ottoman bed from Furl in the summer and very pleased. Delivery was on time and the installer was pleasant, very efficient and tidy. The bed feels like it will last a long time and looks great. The storage space is a real boon - though the internal ridge around the base won't take a lot of weight (though it's not intended to either) so be aware if climbing in to get at something. Overall heartily recommend.

I ordered an ottoman small double Leather grey bed for my son , the service was brilliant and I was served my a knowledgeable sales assistant, I found the whole experience was very easy . I would highly recommend them.

Due to the size of my flat I was looking for a bed with storage underneath and something comfortable avoiding bending all the time to retrieve my linen etc.
Is really practical that you can design your own bed online by means of materials,colour, size...
The webpage is user friendly and you can plane the bed of your dreams in no time!
Also you can ask for free samples to be send by post and see on site how ill will go with your decor in the bedroom.
That is what I did and once I make up my mind all I have to do was order it . I booked also the installation service which was very good also and I have been enjoying this wonderful bed since!

I am delighted with the sofa and the bed I bought from Furl last year and in 2017. High quality workmanship, great pre-sale service in their warehouse and by e-mail correspondence. The delivery and assembly teams were highly professional and efficient. Thank you.

In the past four years, we have had TWO super King storage beds. From order to delivery to the end product we are absolutely delighted. Highly recommended.

excellent service and a quality product.
peter inston architect London.

The Play sofa bed which be bought over a year ago is a beautiful and well designed product. OK it's not cheap but then there are virtually no sofa beds out there which are for every day use. We are very pleased with it and everyone who sleeps on it says that it's really comfortable. The service for buying and installing it was excellent too.

We ordered a new sofa from this company. It arrived on time . Beautiful material and a very comfortable bed . I would highly recommend this company to anyone 5 star

Great product and customer service. Very happy with my bed and purchase experience

As expected the quality of the bed is fantastic and I have been sleeping like a baby since night one of its arrival. It's a good job I do not need to replace the bed in the guest room otherwise I would have bought two! Very happy (and well rested) customer.

Such a high quality bed! I can't believe how much I can store underneath it! 5*