Received this large sideboard flat packed. There was an issue with the instructions on line. I rang the company, they answered straight away, a man called Anthony emailed me a new set of instructions... Toon meer
Bedrijf heeft geantwoord
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Have bought the Santiago lounge unit from this company recently. Cannot praise the company highly enough. Ordering straightforward, was contacted via email for confirmation followed by the expected de... Toon meer
Bedrijf heeft geantwoord
From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... Toon meer
Bedrijf heeft geantwoord
Excellent company! I have ordered and received two items from this company. One item was out of stock but I was kept informed the entire time and told when the item became available (earlier... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Woonkamermeubilairwinkel
- ook in
- Badkamerinstallateur
- Lampenwinkel
- Meubelwinkel
- Slaapkamermeubilair winkel
Geschreven door het bedrijf
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Contactgegevens
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Verenigd Koninkrijk
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4,3
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4K reviews
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Great service
Great service,
Slight issue but Anthony at customer support was exceptional in resolving this
21 april 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback!
We’re really pleased to hear that you were happy with the service overall, and that Anthony was able to assist you effectively in resolving the issue. We’ll be sure to pass your kind words on to him.
If there’s anything further we can help you with, please don’t hesitate to get in touch.
all was very good quality of items…
all was very good quality of items brilliant,was delivered in 3 days from placing order,had a little hiccup sent 2 pieces the same but that was delt with very quickly with no problem,
so yes very good service.
20 maart 2026
Antwoord van Furniture in Fashion
Thank you for your lovely feedback! We're delighted to hear that you were happy with the quality of the items and the quick delivery. We’re also glad the issue with the duplicate items was resolved promptly and to your satisfaction. We truly appreciate your support and kind words about our service!
Antwoord van Furniture in Fashion
Thank you so much for your kind words! We’re really glad to hear you’re happy with the chairs and found them both beautiful and comfortable. It’s also great to know our communication met your expectations.
We truly appreciate your feedback and support—enjoy your chairs!
Superb company to deal with.
Excellent communication from the time the order was placed. Several more emails keeping us informed. Article arrived at their warehouse on the planned date.
Delivery was early and superb with two very professional staff. Price and product was perfect.
9 april 2026
Antwoord van Furniture in Fashion
Thank you for your fantastic feedback! We’re delighted to hear you had such a positive experience from start to finish. Keeping our customers informed every step of the way is really important to us, so it’s great to know our communication made a difference.
We’re also pleased the delivery exceeded your expectations and that everything arrived as planned. Your kind words about our team, pricing, and product mean a lot to us.
We truly appreciate your support and hope you enjoy your purchase!
Antwoord van Furniture in Fashion
Thank you for your feedback! We’re glad to hear everything went well. If you ever need anything else, we’re always here to help.
Enjoy your purchase!
Very poor quality furniture
Very poor quality furniture. Had to return it. Equally bad customer service. Would never use again.
19 maart 2026
Antwoord van Furniture in Fashion
We’re sorry to hear you were unhappy with your experience. After carefully reviewing your order, we can confirm that a total of six chairs were purchased, and only one chair had been assembled. The issue reported related to the chair feet, which can sometimes cause wobbling if they are uneven.
To resolve this, our support team offered either a full chair replacement or replacement feet. However, these solutions were declined. We also note that the remaining five chairs were still in their original packaging and had not been opened, so we’re unable to confirm any issues with those items.
In our experience, similar concerns are often resolved quickly by replacing the feet, and we have successfully provided this solution to many customers in the past.
We would also like to clarify that we arranged a collection and issued a full refund for the entire order. The process was handled smoothly, and the full refund was successfully processed by our support team. Therefore, we have provided a timely and appropriate resolution to the issue.
We remain committed to helping and would still be happy to assist further if you’d like to revisit one of the solutions offered.
Antwoord van Furniture in Fashion
Thank you for your kind words! We're glad to hear you found our product to be of good quality and reasonably priced. Your satisfaction means a lot to us, and we look forward to serving you again.
Well packaged...excellent…
Well packaged...excellent communication...and delivery man carried it in the room of my choice...
8 april 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the packaging, communication, and delivery service. It's great to know our delivery team went the extra mile to place it exactly where you wanted. We truly appreciate your support and hope to serve you again soon!
Antwoord van Furniture in Fashion
Thank you for your great feedback! We're so pleased to hear that you love the tables and found them to be good value. It's also wonderful to know everything was delivered on time. We appreciate your support and hope you enjoy your purchase!
Antwoord van Furniture in Fashion
Thank you so much for your kind words! We're really glad to hear everything met your expectations and that you found great value as well. Your feedback means a lot to us, and we truly appreciate your support. Looking forward to serving you again!
I had a problem with table legs they…
I had a problem with table legs they were faulty. I gave them a call and the customer service was excellent. New legs were ordered and dispatched immediately Received 2 days later! All credit to Amanda. Thank you
7 april 2026
Antwoord van Furniture in Fashion
Thank you for sharing your experience! We're really sorry to hear about the issue with the table legs, but we're so pleased our team could resolve it quickly for you. It's great to know you received the replacement so promptly, and we'll be sure to pass your kind words on to Amanda. Your feedback means a lot to us—thank you again for your support!
Bought 2 office desks
Bought 2 office desks. Very happy with them, quality is great, and delivery was prompt- highly recommend!
10 april 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your great feedback!
We’re so pleased to hear that you’re happy with your office desks and that you’re satisfied with the quality. It’s also wonderful to know that the delivery was prompt and met your expectations.
We truly appreciate your recommendation and hope to serve you again in the future!
New Furniture
I ordered my furniture online everything was straight forward. It was delivered on time the guys placed it in the room where I needed it. Everything was perfect. Thank you
16 maart 2026
Antwoord van Furniture in Fashion
Thank you for your kind feedback!
We’re delighted to hear that your ordering experience was straightforward and that your furniture was delivered on time. It’s great to know our delivery team placed everything exactly where you needed it and that everything met your expectations.
We truly appreciate your support and hope to serve you again in the future. Enjoy your new furniture!
Absolutely terrible I would never buy…
Absolutely terrible I would never buy from them again. Ordered a sideboard which came with a damaged top and a door missing. After useless back and forward with their Customer services team they finally realized that sideboard is out of stock and being discontinued. Twice they offered me 80 pounds back in a 400 pound sideboard which has a door missing and is damaged. The return was also not an easy process. We had to take the sideboard down again my husband had already spend hours building and they demanded all sorts of different pictures and how to pack it just awful. They then took ages to collect it too and my refund well who knows when that will arrive. Purchase now a ready build sideboard from another company. Would not use them again Also please don’t believe their response to me they offered a 80 pound refund not as a good will but for me to keep the goods with a missing door and a damaged top. What am I going to do with a missing door. They put their response as if they offered me 80 pounds on top of my 400 pounds refund this is not the case. I guess they need to defend themselves and make up stories
16 maart 2026
Antwoord van Furniture in Fashion
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to receive a damaged item with missing parts, especially after the time and effort spent assembling it.
After carefully evaluating your order, we can confirm that our support team initially agreed to provide replacement parts and forwarded the request to our warehouse. However, it was later identified that the item was out of stock and has since been discontinued, making it impossible for us to supply the required parts.
As a result, we arranged a collection of the item for a full refund. We also offered a discount as a goodwill gesture, which was declined.
While we regret that we were unable to meet your expectations in this instance, we would like to assure you that we made every effort to resolve the issue. We take pride in supporting our customers and have been doing so since 2007, with the majority of our customers being satisfied with our products, delivery service, and after-sales support.
We would like to clarify that the consignment was scheduled for collection on 10-04-2026, and the courier collected the item on 16-04-2026. Therefore, the item was indeed collected within a reasonable timeframe and did not take an excessive amount of time.
We appreciate your feedback and are sorry again for the inconvenience caused.
An Absolute waste of time
Absolutely a waste of time, we ordered 3 tables for a well known company in central London with a post room that accepts goods on another street at the back of the building. We bought it with a company credit cards and the address on the card doesn't obviously matches the delivery address like most companies with massive buildings. They wanted a proof of address which has been sent and they didn't even bother to get in touch again to say they didn't accept a bank statement which they have requested. Extremely disappointed
16 april 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback.
As a business, we are legally and ethically required to follow strict fraud prevention and verification procedures, particularly when orders are placed using company credit cards with delivery addresses that differ from the registered billing address. These checks are in place to protect both our customers and our business from potential fraudulent activity.
In your case, we did request proof of address to proceed with the order. However, the document provided was sent from an unregistered email address, which prevents us from processing it due to data protection requirements. Additionally, the bank statement shared clearly stated that it is “not to be accepted as personal identification,” meaning we could not use it as valid verification.
We understand this may feel inconvenient, but these measures are not discretionary—they are part of our obligation to comply with fraud prevention regulations and to ensure secure transactions for all parties involved. To assist further, we also offered the option to complete the purchase via bank transfer, which avoids such verification issues.
We always aim to communicate clearly and support our customers through these processes, and we regret if this was not your experience on this occasion. However, fraud prevention remains a top priority, and we must adhere to these protocols without exception.
If you would still like to proceed, we would be more than happy to assist you with an alternative payment method or guide you through the verification process correctly.
I had a very unpleasant experience with…
I had a very unpleasant experience with customer service while trying to purchase a dining table. When the representative suggested a few options, I mentioned that they were too expensive. In response, he started laughing and made me feel embarrassed, which I found unprofessional and disrespectful.
16 april 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and would like to sincerely apologize for the behaviour you encountered. This is not the level of professionalism or respect we expect from our team, and we understand how upsetting this must have been.
We have thoroughly investigated this matter with our team and carefully reviewed the call recording.
Based on our findings, we can confirm that our sales representative remained polite throughout the conversation and was attempting to explain the differences between MDF and solid wood to assist you in making an informed decision.
We understand that experiences can sometimes be perceived differently, and we regret if any part of the interaction caused concern. However, from our review, our team member was helpful and professional throughout the call.
If you would like, please feel free to contact us directly so we can look into this further and assist you with finding suitable options within your budget.
Excellent experience, very pleased
Had not dealt with them before. Excellent experience. Fast responses kept us up to date with order progress. Advised on delivery arrangements- their delivery company was equally good and we are very pleased with the table. Recommended…
4 april 2026
Antwoord van Furniture in Fashion
Thank you for your kind words and for taking the time to share your experience with us.
We’re delighted to hear that you were pleased with both our communication and the delivery process. Keeping our customers informed and ensuring a smooth experience from order to delivery is very important to us, so it’s great to know we met your expectations.
We’ll also be sure to pass along your feedback to our delivery partners—they’ll be happy to hear it!
Thank you again for your recommendation, and we hope you enjoy your table for years to come.
received damaged product
received damaged product. fittings and other parts are not compatible or strong,
4 april 2026
Antwoord van Furniture in Fashion
Thank you for contacting us, and we are sorry to hear about your experience with the product.
After carefully evaluating the order, we note that the item had some damage while in transit. Our dedicated support team had already provided you with all the best available options, including the exchange of parts. However, you then chose to proceed with a return for a refund, and we have accordingly arranged the collection for the refund.
We would also like to clarify that, based on transit damage alone, it cannot be concluded that the fittings or other parts are not compatible or not strong enough. We have supplied this item to many customers, and most of them are satisfied with its quality and performance.
We will proceed with the return process as agreed.
Great service…
Great delivery contacted with estimated time, bang on
Versatile coffee table easy assembley
3 april 2026
Antwoord van Furniture in Fashion
Thank you for your great feedback! We’re delighted to hear that you were pleased with the service and that the delivery arrived right on time as estimated.
It’s also wonderful to know that you found the coffee table versatile and easy to assemble.
We truly appreciate your support and hope you enjoy your purchase!
I would highly recommend furniture in…
I would highly recommend furniture in fashion, beautiful furniture at amazing prices! Very happy customer 😀
3 april 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback! We’re thrilled to hear that you would highly recommend Furniture in Fashion and that you’re happy with our beautiful furniture and great prices.
We truly appreciate your support and are delighted to have you as a happy customer!
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