Gamersheek Reviews 

Ordered a instant delivery gift voucher which didn't get sent.

I had some issues with my order. To be honest I think there must have been an issue because my product was over a week late. After some brief and dodgy communication with one member of staff I eventually got through to Emma who was absolutely brilliant and had my order dispatched within a couple days of speaking to her.

😊 Any place that stocks and sells for me Bakugo figurines obviously deserves 5 stars from me. 🤭 😜

Took a punt after a Google search. Figure was very well packaged for delivery and a good price. I will use them again.

Amazing company, I received my order on time, and was dispatched within the promised time frame, so happy to finally have an aki nendoroid and for a great price! Thank u so much, i will buy more from you :) x

Absolutely amazing service. I ordered the Mizuki Akiyama prize figurine I'd been hunting down for months, while I was unsure because I'd never ordered a figure online before I decided to trust it. She arrived in perfect condition, the make was legitimate, and when I did a nervous inquiry about the whereabouts of my order they replied within 24 hours to tell me it would be dispatched a little late due to high orders of the item. After that, I received her 2 days later! I've just ordered the Kanade Yoisaki pop up parade and I will be buying from this store again.

I've used Gamersheek multiple times over the past couple of years for different Pop Up Parades. Preorders aren't always the quickest but if you're willing to wait a year for them to be made to begin with, I don't mind waiting an extra month or so if delays happen.

Sean and Emma have always been fantastic at helping me with any issues, so just wanted to put a positive review up for a company that has always done well by me.

I feel compelled to leave a review because I noticed a lot of bad ones highlighting dispatch times, it seems people can't read the very clear dispatch times on the product pages!
I had a great experience, it shipped really quickly (I ordered figures that only took 1-2 days to dispatch), great communication, well packaged and they even gave me a voucher because of a mistake on their 2 for £40 deal, overall great service and I'll definitely be using this site again!

Great to pre order with, really reasonable prices and absolutely unmatched customer service. Dispatch and shipping are always really fast too. Thank you so much!

I ordered a figure over two weeks ago and never received any updates or shipping information. When I asked to cancel the order, I was told I couldn’t because it was a “special order.”

This wasn’t clearly stated during checkout, and the cancellation policy was hidden on another page of the website. Customer service just repeated the same policy and didn’t try to help at all.

Really disappointing experience—won’t be ordering from here again.

Ordered final fantasy xvi dion, bring arts figure

Was dispatched sooner that stated, via tracked royal mail

Figure was perfect

Will use this site for future purchases

unless it’s a preorder, don’t expect them to have a figure in stock. they don’t update the listings and i had to get my order cancelled and refunded. really disappointing. customer service is fast at responding tho, that’s a plus

Ordered a figure on Monday and it arrived Wednesday. Excellent service, will order again

On 22/10/24 I received a notification from Gamersheek to say that F4F Warp Star Kirby was back in stock so I immediately placed an order and paid for next delivery. After not receiving any update or dispatch notification I contacted Gamersheek and was advised that my order would be leaving the warehouse by the end of the week. However on 30/11/24 (8 days after placing my order) I received a further email to say that the warehouse were unable to locate my order and that I would be refunded but instead of refunding me I was then charged a further £239.95 and had to wait for a refund. UPDATE: I will post updates and amend my score as necessary when Gamersheek actually respond to my emails.

Figurine I ordered came in great condition and very quickly after ordering. One of the better options for anime shops that operate in the UK... will be buying from them again. :-)

I had to cancel 1 of my items due to it being 3 weeks overdue with no updates (this was a special order item).

Oddly enough I had no issues with pre-orders and my figure was delivered on time.

They cancelled another one of my orders because they couldn't locate it within the warehouse and it was 3 weeks overdue.

Customer service was really nice though and apologised and I got a refund.

So gamersheek is hit or miss.

I order from Gamersheek pretty often, I've had at least 20 orders I'm guessing by now over the years. All of them have arrived safely and any issues if there were any, were solved with an email directly to customer service. It's amazing that we have a local figure company in the UK that stocks such specialist products. For anyone reading the trustpilot before ordering and you are wondering, yes Gamersheek are legitimate, and if you have any questions or issues, their email support will be able to help you. Give them a chance! They have always treat me well and all of their figures are genuine and at great prices.

Amazing! I was a little worried as the dispatch email wasn’t working on Royal Mail, but the item surprised me and arrived way sooner than expected.

Really don't know how this managed to happen, but, well, I pre-ordered something around the end of march, about £250. Honestly? Completely forgot about it, only thing I remembered was that it was meant to ship around September-October. Didn't hear anything about it. I check now and the site's gone through an upgrade, they need me to reset my password so I do, go onto my order history, nothing there, even the actual item I bought isn't listed on their store, like at all. That can't be right. I mean, I've got the email. It even has a hyperlink on the email to the item I bought and it just goes to an error 404. I have the payment in my PayPal history. Don't really know what to make of this.
Edit: Very quick, curt reply. Sorted my problem out immediately, sorry for making a fuss.

Ordered mid-November. Got email today cancelling my order with no other communication. Rubbish