Nourished Reviews 

The vitamins are great. I feel a boost when taking them and they are tasty and easily digestible. I have been a customer for > 2 years. A few months ago I noticed an improvement to the recipe they use which make them even tastier. The only issue is the delivery time. I think they have a long backlog of purchases because it takes around 2 weeks for me and my partner to get an email that the vitamins have been MADE after purchase, and then delivery is a few days later. This isn’t an issue if you have a subscription as you will get them around 28 after your previous ones arrive, but be warned that there is a substantial wait on your first order.

This review is for Heidi! I’ve had a few delays with my orders before but they are knowledgable and always keep me up to date. Professional and courteous Heidi always helps and makes me feel valued. I’ve been using Nourished for a few months now. Please give Heidi a raise!

Great product, but unfortunately the company is unable to fulfill orders. I had a smooth experience with a monthly subscription a year ago, but after a 10-month break, it seems Nourished is now facing issues with order fulfillment. I tried to place a single-month order, but had problems getting it dispatched. Thinking a 3-month supply might help avoid these issues, I increased my order, yet I’m still waiting for my vitamins. It’s been over a month now with no resolution

Terrible Service

Paid for an annual subscription at end of December, still no sign of delivery let alone dispatch. Contacted customer service multiple times and it’s the same reply “the team is working on it and will prioritise”. That doesn’t seem to happen!

Have requested a refund as I haven’t received a single vitamin yet! (Awaiting response) Will have to raise a charge back with credit card provider otherwise

The 3D printed stacks make getting the right mix of supplements very easy and way more cost effective than buying everything seperately.

After 2 months the vitamins just started getting delayed. You cannot stay consistent at all which is imperative when taking vitamins. This month i have never received my box at all. I also asked for a cancellation and refund my subscription- no refund yet received! I would avoid this company at all costs until they can sort their servicing issues as its become completely ridiculous. All focus on new customers and none on existing.

I love nourished products but recently there has been big delays in production. After some back and forth nourished have prioritised my order and redeemed themselves. Thank you for sorting my order!

I ordered it on the 22nd of November - It still hasn’t arrived. I’ve now been charged for my second subscription and haven’t even had my first box. They told me it had been shipped just before Christmas and it still shows as courier expecting.

I waited years for this service to be launched after it was first announced.

I then subscribed for three years, and have had various issues over that time (e.g. misprinted stacks or lists, not enough choice of nutrients). And their website is terrible (badly designed/unintuitive, features not working, etc).

But now the service is unreliable too. The whole point of a subscription is that it turns up on time.
One box arrived four weeks late, and I am currently waiting for three boxes (a very late one, a late one, and a free one to compensate me for the lateness of the others).

Like someone else mentioned, they have claimed to dispatch one of those, but haven't (the courier is still waiting to be given it 11 days after they produced the shipping label).

I warned them about diversifying into gimmicky products; it's always the death knell of a company. They had a good core product they should have just worked on improving. And they certainly shouldn't have started selling animal products.

One of the biggest issues is their lack of transparency. Good companies tell you what is happening, why, and when they expect it to be resolved (with regular updates if that changes). They are being very vague and haven't given any public details about the problem.

I've cancelled my annual subscription now, but I don't know how long it will be till I actually get my remaining boxes.

EDIT: oh look, another vague response that doesn't tell you anything (and just makes me even angrier). If you can't process the orders you already have promptly (which you know whether you can do, as you know your maximum capacity for printing and posting), then don't accept more orders. Don't give me that rubbish about it being for our benefit ("dedication to freshness"). You're just being greedy and taking more people's money when you already know you can't deliver the service appropriately.

Which is either shortsightedness (way to lose customers), or an already failing company desperately trying to pretend it still has some financial resources so it doesn't go bankrupt. Either way, it doesn't look good for them. Maybe I should have insisted on a refund for my remaining boxes instead...

EDIT 18/05/25

They are still dispatching very late (I got the confirmation email for the May box before I'd had a dispatch email for the April one, and I suspect I only even received it now because I pointed this out, otherwise who knows how long it would have been?). Not that it matters really, since I am two boxes ahead still due to the previous delays.

Not only are they still incapable of dispatching on time, but they've also switched my vitamin E back to zinc (which I changed months ago, though even that was difficult as you're supposed to be able to do it yourself on the website, but that feature didn't work). Now I will have too much zinc, as I have a separate zinc/magnesium supplement, which I need to keep taking for the magnesium.

I have been using Nourished for 8 months.To start off with their service appeared to be good. However over the past 3-4months they have been awful. Often orders have arrive a month late and i am left long periods of time without any vitamins.
You could excpect this once or twice but it is getting silly now. They need to sort things out as their good product is being destroyed by awful customer service.

I have just terminated my subscription and will find an alternative product.

Ordered at the start of December and it never arrived. Contacted them multiple times and they kept saying they'd chase up and get it out ASAP. Never happened. Finally cancelled on 22nd December knowing it probably wouldn't arrive until January. When cancelling they informed me my order had been sent but had refunded me and offered a free next order if I didn't cancel. Immediately got an email with tracking details saying its been sent. Had already ordered with someone else so continued the cancellation. Its been 3 working days and the tracking is still showing as the courier is 'expecting the order'. So they clearly never sent it and were just trying to keep my subscription going without delivering my order. Terrible service.

This company has been popping up on my social media, so I thought I would trial it. The first week in August I felt the change, I was blown away! It was easy to consume, easy to order and amend to your needs. Then October arrived…. I was charged and no order came through. Contacted via WhatsApp and they were really helpful. Got the box out within a week and offered 30% off. Happened again in November, offered the box free and next order 50%. The next order, happened again and before that they charged me in full, so had to get a 50% refund. I’m still waiting for my December box and we are close to January. I had no reply since 18th December! Never using them again and I’m upset, as I saw the benefits in the jelly stacks. I recommended many friends and family, they also experienced this in their first order! They have now also cancelled. What a shame!

Been 25 days since I’ve ordered, nothing has come. Contacted customer support twice and got the same vague answer. Do not buy they’ve basically just taken my money.

A company with a subscription based product, that you need to have daily to feel the benefits of....and they are unable to even provide you the product reliably, let alone make sure you don't run out.

The most frustrating part of it all, I enjoyed the product! I could have put up with it for a time, but they provide such dishonest communications when trying to chase these issues that I just have zero trust in them as an organisation at this point.

My customer support experience:
I got prompt replies in terms of timings when reaching out to customer support, but the language was vague, mentioning prodction and/or delivery challenges. While assurances were made on prioritsation, no actual information on delivery timelines was ever offered, even when directly enquired for.

When you contact customer support, becaue your product is 2 weeks late, you can initially feel fine when they tell you it's being prioritised and will arrive soon. When it's week 3 with no updates or products and those same style comms come back with some words rearranged.... you're just being misled. It then continued into week 4 and another set of emails with the same vague promises that weren't met. At its worst, I had a months down time for a product that I'm supposed to have daily....

They offered some refunds...fine, they certainly could be worse there, but I just want the actual product I'm paying for.
I'd hope initially it might just have been a blip for a month. Maybe demand surged and they can't scale? Cool, I can understand that and I enjoy the product, so let's assume the best.
But here I am again, for a second time, in week 3, with no product, and another set of comms from customer support, assuring me it will all be sorted soon.

C'mon now. Treat your customer base with some respect and honesty, because for me, it would have kept me a customer.
Now, I'm looking elsewhere and best of luck to them. They'll need it.

Shipping takes a long time to the US. A little big, few bites needed. Navigating my account is cumbersome, not able to locate my recent order details.

I find them to be like a tasty fruit pastilles so they are nice to consume n a change from all the meds I take anyway. I like the fact I don't have to remember to keep buying, they arrive on subscription each month so that's handy. I also like that I had a bit of a choice in what vitamins I have in my stack n what flavour I wanted which you can change whenever you fancy online.

Set up a subscription on the 17th November, status still showing as 'unfulfilled' on my account. After almost 2 weeks, I have cancelled my subscription and still dont have my first pack of gummies. Really disappointing! See adverts all over social media for these so they're clearly very overwhelmed by new customers like myself, but can't sort our orders within a reasonable time, and judging by these trustpilot reviews, can't look after their existing customers either. No thanks!

UPDATE 28/11 - Regarding Norished's response below, they emailed me on the 22nd Nov saying they would look into the delay and contact me. They have not and it's now the 28th Nov

UPDATE 06/12 - Honestly forgot about the gummies, but Norished reminded me when they sent me an automated email today saying they were 'sad to see me go', and offering me 30% off for the next 3 months if I resubscribed 😂 Thought I'd have a look of my account to see the status of the gummies.... order is still 'unfulfilled', and they haven't contacted me since 22/11. STOP TRYING TO GET NEW ORDERS AND FULFILL THE ORDERS YOU HAVE. Anyway, have cancelled the order for the gummies through my Nourished account; you can do that if it's 'unfulfilled', so that's that. Great customer service guys, amazing 👌🏻

As a woman in peri-menopause who does not want to be medicated until I have no other option I started to use Meno-Pause stacks from Nourished and they have helped some of the symptoms and I've been recommending them to everyone. I've recently switched to a bespoke stack and it's even better. One key factor is I have more energy and focus. When I speak to friends of the same age they are on HRT and are shocked to hear I'm not on it!

I was on the pcos gummies to help my ongoing issues, I ended up having to cancel my subscription because they helped me get pregnant, almost 29 weeks now, would highly recommend to anyone with pcos issues as they are super helpful, the cost was perfect and they arrived exactly when they were supposed to.

Still waiting for my first delivery over 2 weeks after ordering, when you chase they bait you with discounts and blame their delivery company (apparently DPD which I think can handle the delivery’s from this poxy company)