I have returned a dress which did not fit me via Royal Mail collection method. Postman brought the label and stuck on the item, and then I have received a collection receipt. It has been 3 months, man... Toon meer
Bedrijf heeft geantwoord
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Still waiting for my order to be delivered by Royal mail, using tracker app was informed Friday then Saturday still nothing yet...not Ghost fault directly but they shoukd be complaining to their deli... Toon meer
Bedrijf heeft geantwoord
I ordered a dress online for a wedding, however decided on another dress instead. Although Ghost offer free returns postage they charge a £4.99 handling fee for taking a return back, despite not offer... Toon meer
Bedrijf heeft geantwoord
Ordered several dresses from the online portal intending to try them on and see which worked best. Was informed that in spite of being able to purchase the dresses on line, three our of the four were... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ghost
Geschreven door het bedrijf
Welcome to the official Trustpilot for Ghost.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
The iconic British brand, Ghost London, launched four decades ago and has since become an established fashion house producing women's contemporary clothing. Maintaining a contemporary vintage feel, Ghost's collections are known for their feminine aesthetic, modern silhouettes and signature garment dyed pieces.
Contact our Customer Services team directly for any queries.
Discover More
Shop Dresses
Shop Separates
Shop Bridal
Contactgegevens
9 Hatton St, NW88PL, London, Verenigd Koninkrijk
- 020 7298 2760
- customerservices@ghost.co.uk
- www.ghost.co.uk
2,4
Slecht
215 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Delivery
So much better than waiting for a parcel to be collected at home !
30 augustus 2024
Review zonder uitnodiging
Antwoord van Ghost
Hi Sue,
Thank You for taking the time to leave a review with us.
We are happy to hear you were happy with your delivery.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Handling fee for returned items
I ordered a dress online for a wedding, however decided on another dress instead. Although Ghost offer free returns postage they charge a £4.99 handling fee for taking a return back, despite not offering an option to take online purchases back to store. This is poor and I think a fairer way is for customers to pay the actual shipping there and back instead. One thing to note is that if you buy Ghost through John Lewis for example you get completely free delivery and returns. I wouldn't buy from Ghost online again for this reason.
5 september 2024
Review zonder uitnodiging
Antwoord van Ghost
Hi Sylvia,
Thank You for leaving a review with us.
I am very sorry to hear you have not received your order.
We can see that one of our team members has contacted you regarding this and is dealing with the matter,
Please kindly contact us at customerservices@ghost.co.uk to discuss this further.
Ghost CS
Hideous customer service experience.
Hideous customer service experience.
Took ages to respond. Attitude was poor. Generally unhelpful.
19 juli 2024
Review zonder uitnodiging
Antwoord van Ghost
Thank You for leaving a review with us.
I am very sorry to hear you are unhappy with the service received.
Please kindly contact us at customerservices@ghost.co.uk so that we can take a further look into this.
I am very sorry for any inconvenience caused.
Ghost CS
Atrocious customer service
Ordered a dress via the Ghost website for a wedding. 2 days later I received an email saying it was out of stock and did I want to use the money to buy something else for the same price! I replied saying I wanted a refund but heard nothing back. I sent a follow up a week later but I still haven’t had a response or any money back. I’m now £120 out of pocket, and had to spend an evening away from my young daughter frantically running around a shopping centre to find an alternative dress for the wedding. I’d expected better service from a high-end high street brand.
Have tried emailing the customer service team multiple times (as suggested below) and still no reply. The phone goes to answerphone then cuts you off. I think my money has been stolen by this company.
30 juni 2024
Review zonder uitnodiging
Antwoord van Ghost
Hi Vicky,
Thank you for leaving a review with us.
Customer satisfaction is our topmost priority and I can assure you this is not standard practice for us.
I am very sorry for any inconvenience caused.
Please kindly contact us at Customerservices@ghost.co.uk with your order number, so that we can take a further look into this for you,
Ghost CS
Lovely dress
Lovely dress. Quality of fabric is lovely only problem is will need to have it shortened …
Shame you dont do petite range
7 juli 2024
Antwoord van Ghost
Hi,
Thank You for leaving a review with us.
We are glad to hear that you are happy with your order.
Should you need any further assistance, please kindly contact us.
Ghost CS.
Haven't received anything as of yet so…
Haven't received anything as of yet so can not review.
7 juli 2024
Antwoord van Ghost
Hi Kerry,
Thank You for leaving a review with us.
I am very sorry to hear you have not received your order.
We can see that this order has been returned and refunded.
Please kindly contact us at customerservices@ghost.co.uk to discuss this further.
Ghost CS
Really pretty dress in a soft fluid…
Really pretty dress in a soft fluid fabric. Dress up or down. Great for the Office or dress up for dinner. Easy care and limited creases. Very good quality.
24 juni 2024
Antwoord van Ghost
Hi Monty,
Thank you for leaving a review with us.
We are glad to hear you are happy with your order.
Should you have any more queries, please do not hesitate to contact us.
Ghost CS
Antwoord van Ghost
Hi,
Thank You for leaving a review with us.
We are glad to hear that you are happy with your order.
Should you need any further assistance, please kindly contact us.
Ghost CS.
Item not delivered
Only one of my dresses arrived. I have emailed several times, spoken to very unhelpful staff who assured me I would hear once they had investigated. They are unable to have another dress sent nor issue a refund. The first item arrived 2 weeks ago…..customer service very poor.
22 juni 2024
Antwoord van Ghost
Hi,
Thank You for leaving a review with us.
I am very sorry to hear you have not received your order.
We can see that one of our team members has contacted you regarding this and is dealing with the matter,
Please kindly contact us at customerservices@ghost.co.uk to discuss this further.
Ghost CS
Very happy with ease of ordering
Very happy with ease of ordering, delivery and returns. Needed a dress for a wedding and holiday clothes, material good quality and clothes lovely.
30 juni 2024
Antwoord van Ghost
Hi, thank You for leaving a review with us.
We are glad to hear that you are happy with your order.
Should you need any further assistance, please kindly contact us.
Ghost CS.
Antwoord van Ghost
Hi Cristina,
Thank You for leaving a review with us.
We are happy to hear you are pleased with your purchase.
Should you need any further assistance, please do not hesitate to contact us.
Ghost CS
Antwoord van Ghost
Hi Dr Erum,
Thank You for leaving a review with us.
We are thrilled to hear you are happy with your purchase.
If you need any more help, please do not hesitate to contact us.
Ghost CS
Antwoord van Ghost
Hi,
Thank You for leaving a review with us.
We are glad to hear that you are happy with your order.
Should you need any further assistance, please kindly contact us.
Ghost CS.
3 very nice dresses but disappointing customer service
The dresses I’ve bought were beautiful but I do find customer services not helpful at all. I’ve bought a dress from Ghost for a wedding but found another one a while later which was better suited for a hot destination. It was the same colour and material just the cut was different. I even bought a third beautiful dress. I know that when I wanted to return the first dress which I’ve never worn and still has all the original tags/labels on now i was told that I could only do it within 28 days. The original dress was of course still on sale with the original price but I was told that’s the policy so now I have this dress and every time I see it I get upset and I don’t even want to to wear it. I just expected some understanding from a company which isn’t the cheapest but they probably won’t see me ever again buying from them although I do like their cloths and I definitely will not recommend it to anybody else. And do far everyone I did tell about this is the same opinion. But if rules are rules is more important so be it. VERY DISAPPOINTING CUSTOMER SATISFACTION
3 juni 2024
Antwoord van Ghost
Hi,
Thank You for leaving a review with us.
We are glad to hear that you are happy with your order.
Should you need any further assistance, please kindly contact us.
Ghost CS.
Dress came very quickly
Dress came very quickly. It was packaged very well. Really pleased
12 juni 2024
Antwoord van Ghost
Hi, thank You for leaving a review with us.
We are delighted to hear you are pleased with your purchase.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Antwoord van Ghost
Hi Teresa,
Thank You for leaving a review with us.
We are happy to hear, you are happy with your purchase.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Nice dress not for me
The dress is lovely but the material does cling to any bumps or curves you might have. Tummy for instance or back bumps.
I had to pay to return it so in future I would order Ghost dresses through Marks as I can pop it back in any store free of charge.
4 juli 2024
Antwoord van Ghost
Hi, thank you for leaving a review with us.
I am very sorry to hear you were not happy with your purchase.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Antwoord van Ghost
Hi,
Thank You for leaving a review with us.
We are glad to hear that you are happy with your order.
Should you need any further assistance, please kindly contact us.
Ghost CS.
Antwoord van Ghost
Hi,
Thank You for leaving a review with us.
We are glad to hear that you are happy with your order.
Should you need any further assistance, please kindly contact us.
Ghost CS.
Beautiful fabric
The dress I bought was a perfect fit and the fabric is beautiful. I love that even though it is more expensive item you can still wash it in a washing machine
6 juni 2024
Antwoord van Ghost
Hi Nettie,
Thank You for leaving a review with us.
We are glad to hear you are happy with the service received.
Should you have any more queries, please do not hesitate to contact us.
Ghost CS
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