I have returned a dress which did not fit me via Royal Mail collection method. Postman brought the label and stuck on the item, and then I have received a collection receipt. It has been 3 months, man... Toon meer
Bedrijf heeft geantwoord
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Still waiting for my order to be delivered by Royal mail, using tracker app was informed Friday then Saturday still nothing yet...not Ghost fault directly but they shoukd be complaining to their deli... Toon meer
Bedrijf heeft geantwoord
I ordered a dress online for a wedding, however decided on another dress instead. Although Ghost offer free returns postage they charge a £4.99 handling fee for taking a return back, despite not offer... Toon meer
Bedrijf heeft geantwoord
Ordered several dresses from the online portal intending to try them on and see which worked best. Was informed that in spite of being able to purchase the dresses on line, three our of the four were... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ghost
Geschreven door het bedrijf
Welcome to the official Trustpilot for Ghost.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all reviews to assist with your issues as quickly as possible.
The iconic British brand, Ghost London, launched four decades ago and has since become an established fashion house producing women's contemporary clothing. Maintaining a contemporary vintage feel, Ghost's collections are known for their feminine aesthetic, modern silhouettes and signature garment dyed pieces.
Contact our Customer Services team directly for any queries.
Discover More
Shop Dresses
Shop Separates
Shop Bridal
Contactgegevens
9 Hatton St, NW88PL, London, Verenigd Koninkrijk
- 020 7298 2760
- customerservices@ghost.co.uk
- www.ghost.co.uk
2,4
Slecht
215 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Very disappointed
I have ordered a dress twice in the last few days, the same dress, and was told a few days later there had been a technical issue and was therefore not available.
I can understand this happening once but not twice!
7 juni 2024
Antwoord van Ghost
Hi Linda
Thank you for your review.
I am extremely sorry for this out of stock inconvenience and the disappointment at your end is completely justifiable. Customer satisfaction is our topmost priority and I can assure you this is not standard practice for us. We are looking at ways to improve our stock representation.
To reassure you, the item was in stock at the time you placed the order. However, when multiple customers purchase the same item at the same time, the product becomes unavailable. This unfortunately happens during busy periods.
Feel free to share any other concerns with us or let me know if you need any further assistance. Ghost Cs
Awful
Awful. As usual, with so many businesses at the moment, they expect their revenues to rise when the customer service is appalling. As usual, it centres on the "company policy" over hopeless delivery.
I ordered my expensive dress and somehow it has got lost in Royal Mail's typically inefficient process. I emailed to ask Ghost to do something to expedite the order but was told they were investigating and I would have to wait 5 days for an answer. Is this acceptable? I don't think so and I am really fed up with companies like Ghost grabbing money and then slacking when it comes to ensuring the delivery is efficient. I called customer service to complain and got the usual "we understand" which is so aggravating as of course, Ghost has 130 plus quid and I have no dress and there is no question of seeing that dress in time for the occasion it was bought for. I asked them to refund me and I would return the dress if/ when it showed up. No, of course not. Because then I would be happy and Ghost would have to cope with the irritation of having a deficit on their side. But also, the customer service always sound so irritable and unhelpful. There is no wavering and also, although they completely fail to respond to the idea that their policy sucks for customers and needs reviewing, they simply repeat and repeat their answer. Absolutely exasperating. Even the "manager" had nothing to add and complained about me talking over her when this is in fact exactly what she did repeatedly to me. Of course what Customer Service wants customers to do is put up with bad service and shut up and accept their hopeless excuses. Does anyone recall what a fantastic brand Ghost used to be? No longer. Now, of course, I wait to get my money back and they head off for the weekend. I wonder how customer service would feel if they were £130 + down this weekend.
7 juni 2024
Review zonder uitnodiging
Antwoord van Ghost
Hi Jac,
Thank You for leaving a review with us.
I understand you are not happy with the service received.
I am very sorry for any inconvenience that this may have caused you.
As part of our company policy, until investigations have been completed, we cannot provide a refund when orders are still out for delivery. We can confirm this was delivered during the investigation being raised.
While we strive to uphold our policies, we also value customer feedback and are continuously working to improve our processes. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We hope to have the opportunity to serve you better in the future and regain your trust. Thank you for your understanding and for taking the time to share your feedback with us.
Should you wish please kindly send this back to us for a refund.
If you need any further assistance please do not hesitate to contact us.
Ghost CS.
The most beautiful dress…
This is the most beautiful dress I have ever owned - thank you for making it! I feel so fortunate to have got the last size 8 in stock. It arrived swiftly, as promised, carefully folded, wrapped in tissue paper and boxed - the presentation felt special.
I've appreciated everything about my first experience of shopping with Ghost - down to the lovely font of your email communication.
6 juni 2024
Antwoord van Ghost
Hi Jane
Thank You for leaving a review with us.
We are glad to hear you are happy with the service received.
Should you have any more queries, please do not hesitate to contact us.
Ghost CS
Antwoord van Ghost
Hi Natasha,
Thank You for leaving a review with us.
We are glad to hear you are happy with the service received.
Should you have any more queries, please do not hesitate to contact us.
Ghost CS
Antwoord van Ghost
Hi Ching,
Thank You for leaving a review with us.
We are glad to hear you are happy with the service received.
Should you have any more queries, please do not hesitate to contact us.
Ghost CS
Gorgeous Ghost dress
Gorgeous dress! Cut on the bias to flatter the female form. Classic look. Delivered quickly
6 juni 2024
Antwoord van Ghost
Hi,
Thank You for leaving a review with us.
We are glad to hear you are happy with the service received.
Should you have any more queries, please do not hesitate to contact us.
Ghost CS
I received a gorgeous dress
I received a gorgeous dress. Everyone who saw me wear it, heaped me with compliments. I believe the designers at Ghost truly love women and design for the female shape whatever size
10 mei 2024
Antwoord van Ghost
Hi, thank You for leaving a review with us.
We are glad to hear that you are happy with your order.
Should you need any further assistance, please kindly contact us.
Ghost CS.
Postal purchase
Postal purchase, deliver and return of a larger size for the smaller was impressive other then paying for p&p!
21 mei 2024
Antwoord van Ghost
Hi Helen,
Thank You for leaving a review with us.
We are glad to hear that you are happy with your order.
Should you need any further assistance, please kindly contact us.
Ghost CS.
Superb dress
Superb dress. I absolutely love it. It has the wow factor for sure. It’s so easy and comfortable but looks special. Great fit. Super flattering. Had many compliments. Washes excellent. Really happy.
6 juni 2024
Antwoord van Ghost
Hi Elizabeth,
Thank You for leaving a review with us.
We are glad to hear that you are happy with your order.
Should you need any further assistance, please kindly contact us.
Ghost CS.
Elegant satin skirt
Easy to order on line. Skirt arrived in 3 days. Very straightforward. Quick service.
6 juni 2024
Antwoord van Ghost
Hi Belinda,
Thank You for leaving a review with us.
We are glad to hear that you are happy with your order.
Should you need any further assistance, please kindly contact us.
Ghost CS.
Я ще новенький в цім
Я ще новенький в цім, такшо поки учусь, але враження приемні
3 mei 2024
Review zonder uitnodiging
GHOST review
Ordered a few items previously and all went smoothly, since ordered a dress and blouse and was sent an empty box! Contacted customer service immediately and was told would be looked into. Over a week later have heard nothing expect when I've chased up, still awaiting satisfactory response and furthermore being charged for goods I haven't received. Extremely poor customer service, will not be a customer in future!
9 mei 2024
Review zonder uitnodiging
Antwoord van Ghost
Hi Kimberley,
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with the customer service you received .
We are aware that a customer service agent has been in contact with you and has provided a resolution to your query.
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
I am very sorry for any inconvenience caused.
Ghost CS
Well they charge you £4.95 delivery…
Well they charge you £4.95 delivery then £4.95 to return ,ordered my normal size 8 xs ,but this dress is definitely a 6xxs . I already have 8 ghost dresses size 8 so normally they are true to size 😡
14 mei 2024
Antwoord van Ghost
Hi Louise,
Thank You for leaving a review.
I am sorry to hear that you have not received your refund as expected.
Please note that we charge a handling fee of £4.95 when returning items for a refund.
Please see our returns policy linked below for more information on this.
https://www.ghost.co.uk/returns
The initial delivery cost of £4.95 is the payment incurred for the service to ship the order out to you safely and effectively. We offer free exchanges in returns without charging delivery costs again. However, this doesn't mean we offer a refund for the initial delivery cost.
Therefore you have been refunded back for the entire order minus the initial shipping fee of (enter the amount), and the handling fee of £4.95.
I hope this clarifies your query.
Should you need any further information, please do not hesitate to contact me.
Ghost CS
Super fast service and delivered to New…
Super fast service and delivered to New Zealand within a week one paid for which was impressive!. Star lost as I could not make a direct payment from UK account.
13 mei 2024
Antwoord van Ghost
Hi Jennifer,
Thank You for leaving a review with us.
We are glad to hear you are happy with the service received.
Should you have any more queries, please do not hesitate to contact us.
Ghost CS
Luna Satin Slip Skirt.
I ordered Luna Satin Skirt and was very disappointed by its appearance when it arrived. There was some ghost tissue paper, in the package, it wasn’t wrapped around the skirt though, that was balled up in the corner very crumpled and creased. The tissue was all torn and had a huge greasy looking stain on it, I’ve steamed the skirt, but it still has deep creases that don’t want to come out!
Disappointing for a brand like Ghost.
29 april 2024
Antwoord van Ghost
Hi Lia,
Thank You for taking the time to leave a review.
We are sorry to hear you were not happy with the customer service you received .
We are continually looking to improve and always welcome comments from our customers for further development.
Please note for future reference to kindly contact us on customerservices@ghost.co.uk should you have any issues.
I am very sorry for any inconvenience caused.
Ghost CS
Beautiful quality clothing and great…
Beautiful quality clothing and great sales! Also lovely packaging making it a real treat when it arrives.
10 mei 2024
Antwoord van Ghost
Hi Hilary,
Thank You for your email.
We are glad to hear you are happy with your order.
Should you need any further assistance, please do not hesitate to contact us.
Ghost CS.
Thanks for another great order!
Quality garments as always. Simple yet elegant style that’s very wearable. Consistently good service, both in store and online.
13 april 2024
Antwoord van Ghost
Hi Bobai,
Thank You for your email.
We are glad to hear you are happy with your order.
Should you need any further assistance, please do not hesitate to contact us.
Ghost CS.
First time buying from ghost
First time buying from ghost, paid for the items got the confirmation only to be told that one of my dresses have been sold out but the system didn’t pick up on it. That was disappointing but I had one more dress coming for my sister’s wedding and the rep told me it will be dispatched as normal. apparently that one got lost by the post office and it was 3 days before the wedding. I Had to resort to a last minute dress and a total headache finding it.
30 april 2024
Antwoord van Ghost
Hi, thank you for leaving a review with us.
Firstly, please accept my apologies for the out of stock inconvenience, the disappointment at your end is completely justifiable. Customer satisfaction is our topmost priority and I can assure you this is not standard practice for us. We are always looking at ways to improve our stock representation.
I am very sorry for this inconvenience, should you need any further assistance please contact us.
Ghost CS
Antwoord van Ghost
Hi David,
Thank You for leaving a review with us.
We are pleased to hear you are happy with the service received.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
Antwoord van Ghost
Hi Linda,
Thank You for leaving a review with us.
We are pleased to hear you are happy with the service received.
Should you need any further assistance please do not hesitate to contact us.
Ghost CS
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