I am very disappointed with my purchase of the Foldie bags I purchased. It was false advertising showing a Foldie bag and selling me a far less quality product. While I admit I didn't see the small... Toon meer
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Lees wat reviewers zeggen
Do NOT trust this company! I bought a basket for over $100 five days prior to the requested delivery date. They did not request Fedex for 5 days though they had a created label. As a result, the baske... Toon meer
Still waiting for the gift to be delivered. Admittedly, the receiver wasn’t home on two delivery attempts and on the third attempt, the receiver was home but the deliverer didn’t even ring the doorbel... Toon meer
Gift Tree uses UPS 2nd day air to deliver, not a local retailer. I was sending to a Major Hospital, I put the room number and specified it was a room number. They listed it as a suite with UPS and U... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Helping You Turn Ordinary Gifting Moments into Extraordinary Ones for 20+ Years.
Contactgegevens
1800 W Fourth Plain Blvd, 98660, Vancouver, Verenigde Staten
- 800.379.4065
- reviews@gifttree.com
- www.gifttree.com
2,1
Slecht
4K reviews
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Gift arrived to late
Gift arrived to late, later than planned and ordered for. Fed ex left wine w/o a signature on the porch (at noon) and it just sat there. No one actually signed for it. WTHeck?
17 juli 2021
Review zonder uitnodiging
Very good experience
I'm Brazilian, I live in Rio de Janeiro and I have a goddaughter who lives in Portland. Needed to buy something interesting for her birthday. I found your site on google and was impressed with the presentation of the products and the diversity of the products. I bought her a gift basket with snacks and red wine. She loved it. Thank you very much for the quality and timely delivery.
16 juli 2021
Review zonder uitnodiging
Beautiful gift
I sent this last month to my grand-nephew for his graduation and this week to my daughter for her birthday. Both were overjoyed. Great service.
12 juli 2021
Review zonder uitnodiging
Generally satisfied
I don't know how much Gift Tree itself has to do with this--maybe I got the wrong impression. Mom loves the wine, so 90% mission accomplished. Somehow I came to think that the order would come in an ornate wood box. (Nope.) If you buy this, have a gift bag ready.
12 juli 2021
Review zonder uitnodiging
Perfection
Website easy to navigate. Found the perfect basket, easy to order. Recipient called and was thrilled with the items in the basket. Perfection!
10 juli 2021
Review zonder uitnodiging
The items ordered did not look nothing…
The items ordered did not look nothing like the items in the picture. For the money spent, I was dissatisfied with the order.
8 juli 2021
Review zonder uitnodiging
Antwoord van GiftTree
Hi Chandra,
Thank you for taking the time to write a review on your recent order! It is never our intention to leave you feeling disappointed and I'm saddened that this has left such a sour taste in your mouth. We do our best to showcase all the items that will be inside the gift on the website and all of these lovely goods are included in the gift. We've found that we do need to take extra care to package these heavier wines and food components in a way that the quality won't be compromised while the gift is on its way from us to your loved one. I've shared your feedback with our design team as we do take all of this into account when creating these gifts! For more on the care that goes into wrapping and delivering your gift, you can see an unboxing video here of one of our wine gifts:
https://www.gifttree.com/unboxing-your-gift
We hope you will continue to shop with GiftTree!
Best regards,
Sara M.
Awesome
Awesome experience my associate was blown away by how beautiful the basket was!!
7 juli 2021
Review zonder uitnodiging
Great gift package
Great gift package, delivered exactly as it said it would be. My friend was very happy. Thanks a lot for the service!
7 juli 2021
Review zonder uitnodiging
Exellent quality and choice
Exellent quality and choice. Food tasted amazing
7 juli 2021
Review zonder uitnodiging
One of the gift baskets did not arrive…
One of the gift baskets did not arrive for the 4th of July celebration. Since I am in Europe and can't celebrate with friends and family it was important to me that they would be delivered on time. I placed the order on June 7, so I think there should have been plenty of time for delivery on time. I have never been disappointed before, so this is kind of sad.
7 juli 2021
Review zonder uitnodiging
Not sure how this happened
I purchased a personalized candy box. It was easy to navigate the site. However, when I got a thank you card from my godfather indicating my name was Michelle, I was confused. It turns out that GiftTree sent my personalized box to someone and he got someone else's for Father's Day. I did not receive anything from the company explaining the error. In the meantime, I just assumed that my godfather got confused. While I was away on vacation weeks later, I spoke with him and he told me of the confusion. When I looked at my credit card statement yesterday, I saw a refund. However, it would of been nice if I would have received an "OOOPs" email explaining the situation and how GiftTree was planning to resolve error.
6 juli 2021
Review zonder uitnodiging
Antwoord van GiftTree
Hi Elaine,
We are terribly sorry that this happened! We were shocked to learn of this mistake and upon discovering the swap, we had attempted to give you a call to apologize and figure out the next steps. I see a note that our agent was unable to reach you, so an email was sent to the address we have on file.
We sincerely apologize for this mix up and hope you continue to use us for your future gift giving needs.
Best Regards,
Sara M.
Very happy and receiver loved it
Very happy and receiver loved it. Only issue it was delivered a day early, which was the day before her anniversary.
5 juli 2021
Review zonder uitnodiging
Do not order from this company
I had.ordered my husband a frame for Fathers Day and was ensured that it would.arrive well before Fathers Day. Not only did it take 3 weeks but it came scratched. So i contacted them to say i wasnt satisfied and I wanted a full refund because in the meantime.I did buy him a new frame. Customer service started negotiating with me..saying they can refund 30% and then said 40% and then was told to return item but i had to pay the freight charges.
Will definitely tell all my friends and family not to order from.this scam comoany.
3 juli 2021
Review zonder uitnodiging
Antwoord van GiftTree
Hi Happy Longiye,
This sounds like a truly upsetting experience and I'd love to look into this for you and see what I can do to help. I'm failing to locate an order here and we don't sell frames, could you please check your statement and ensure the charges are from Gift Services, Inc? If so, please reach me at help@gifttree.com with an order ID or or your email address on file. We do have a 100% Satisfaction Guarantee on all of our gifts and if there was a scratch on one of our personalized goods, we would happily replace or reimburse the gift in full.
I look forward to hearing from you.
Best Regards,
Sara M.
Paid EXTRA Delivered Late
I ordered a gift to be sent to my mother for her birthday and paid EXTRA for the gift to arrive on time. The gift was late and I was only refunded half of the EXTRA money paid for shipping because the express delivery services are not reimbursing for delayed shippments.
2 juli 2021
Review zonder uitnodiging
Antwoord van GiftTree
Dear Renae,
I am so sorry for the delay and can definitely appreciate how upsetting it is for your gift to arrive later than anticipated. Our carrier partners, UPS, FedEx and USPS are all being inundated with a higher than normal volume of parcels due to COVID-19, and following the safety measures with contact-less deliveries. As a result, we have seen some rare but unusually long transit times.
Currently, there is simply no way to predict when one of the carriers will fail and we are truly sorry again this has impacted your delivery. Like you, we look forward to the day we can return to our high standards on delivery deadlines.
We have processed that refund at this time and are making a phone call to apologize for the delay once the gift is successfully delivered today.
Best Regards,
Sara M.
The intended receiver did not receive…
The intended receiver did not receive the gift basket
2 juli 2021
Review zonder uitnodiging
Antwoord van GiftTree
Dear Matt,
I am sorry you've had to reach out about the gift not being received today. We appreciate you bringing this lost package to our attention and we've started the process of opening an investigation to see if we can quickly get it into the proper hands! If no luck, we will gladly move forward with having a replacement shipped out or will see that you are reimbursed. Whichever you prefer.
Please don't hesitate to reach us again with any questions or further concerns.
Best Regards,
Sara M.
The gift was delivered without asking…
The gift was delivered without asking for a signature and was left on a porch in 90+degree heat.
Needless to say, the cheese was melted and the wine was hot/spoiled.
Please advise.
2 juli 2021
Review zonder uitnodiging
Antwoord van GiftTree
Hi John,
First, I'm sorry you've had to reach out about the hot cheese and wine within your delivery. It appears there was a failure on the drivers part to ensure the package was left in the care of an adult 21 or over and that the contents weren't left on a hot porch. We appreciate you allowing us to make this right and a replacement has been issued per our conversation. We look forward to the new gift being well received and enjoyed as you had originally intended.
Best Regards,
Sara M.
My in-laws never received their gift…
My in-laws never received their gift for their 50th Wedding Anniversary. I called two days after it should have been delivered to find out it had been in North Carolina for three days. While fed ex may be at fault, the company didn’t really do anything to make me want to order from them again.
2 juli 2021
Review zonder uitnodiging
Antwoord van GiftTree
Dear Monica,
I am so sorry for the delay and can definitely appreciate how upsetting it is for your gift to arrive later than anticipated, especially with this being a rare and joyous 50th Wedding Anniversary. Our carrier partners, UPS, FedEx and USPS are all being inundated with a higher than normal volume of parcels due to COVID-19, and following the safety measures with contact-less deliveries. As a result, we have seen some rare but unusually long transit times.
Currently, there is simply no way to predict when one of the carriers will fail and we are truly sorry again this has impacted your delivery. Like you, we look forward to the day we can return to our high standards on delivery deadlines.
We have processed that refund at this time and would be happy to make a phone call to your loved ones to apologize for the gift not being received. Please let us know if we can be of any further assistance.
Best Regards,
Sara M.
The basket I ordered for my brother’s…
The basket I ordered for my brother’s 80th birthday did not include the bottle of California wine. If I had not seen it for myself it would have gone unnoticed. I contacted customer service and was told it will be sent out. I will try a different company for my next purchase
1 juli 2021
Review zonder uitnodiging
I paid extra to have my delivery on…
I paid extra to have my delivery on Friday which was just two or three days later in order the new couple could have their gift in time for their Friday night party with friends only to receive it on Saturday after the party was over. The worst $180 I have ever spent!
30 juni 2021
Review zonder uitnodiging
Antwoord van GiftTree
Dear Michael,
I am sorry for this disappointing experience! In researching what happened, I've found that the delivery was attempted at 6:13pm local time on the 25th but unfortunately there was no answer at the door to sign for the package that contained alcohol. The delivery was successful the following at 11:12am. It pains us to know the experience did not go as planned, we've sent a private message your way in regards to reimbursement for the delivery.
Best Regards,
Sara M.
Delicious Gift Basket!
My sister loved the fruit & cookie gift basket! Excellent delivery!
29 juni 2021
Review zonder uitnodiging
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