Gledhill is a secondary company used by our letting agents. We have had so much trouble with our boiler and water tank for months and months with reoccurring problems. Our engineer this time around, V... Toon meer
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First week in apartment and hot water tank not working. Overheard a neighbour saying that she was expecting an engineer to visit next day. I rang Gledhill at 16.40. A very pleasant young woman took th... Toon meer
Bedrijf heeft geantwoord
I have a Stainlesslite unvented cylinder, which works excellently. I had a problem, which Gledhill Response (Liam) sorted out immediately and I do mean immediately! If all companies had this kind o... Toon meer
Bedrijf heeft geantwoord
The Engineer (cannot remember the name) who arrived early to sort my parents problem out, rang me to say he had arrived. He waited until I got there and very efficiently set to work to repair the the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Fabrikant
- Bouwmaterialen marktplaats
- Bouwmaterialen leverancier
- Ingenieur
- Verwarmingsapparatuur leverancier
- Loodgieter
Geschreven door het bedrijf
Gledhill is a leading UK manufacturer of hot water and heating solutions. Established in 1926, quality, innovation and reliability are at the heart of our business. We are dedicated to providing durable, efficient products which meet the needs of our customers.
Contactgegevens
Squires Gate Lane, FY4 3RL, Blackpool, Verenigd Koninkrijk
- 0800 0427 427
- enquiries@gledhill.net
- www.gledhill.net
4,8
Uitstekend
1K reviews
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Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Reliable and knowledgeable
Gledhill is always reliable and knowledgeable. Usually next day service. Glad I've got a contract. First class.
6 maart 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Superstar Aaron!
Aaron was an absolute star from start to finish! Our cylinder had been out of action for about five weeks (which felt like forever!), and he came to the rescue. From the moment he arrived, he was diligent, thorough, and clearly knew his stuff.
He kept us updated every step of the way, explaining what he was doing in a way that was easy to understand, and his communication was spot on throughout. Not only was he incredibly efficient, but he also made the whole experience stress-free with his warm and friendly manner.
It’s such a relief to have everything working perfectly again, and we’re so grateful for his hard work. Wouldn’t hesitate to recommend Aaron to anyone, truly 5-star service!
4 maart 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Two very good priced electric panel…
Two very good priced electric panel heaters replaced older ones. Delivered and installed promptly and professionally.
24 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
The Engineer carried out the annual…
The Engineer carried out the annual service professionally and communicated well about the work being carried out. The work was carried out with respect to our property.
16 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
I am very happy with Gledhill insurance…
I am very happy with Gledhill insurance since I have been here they replaced taps in bathroom and kitchen also drained my boiler to find out why my hot water and radiators were not working and found the fault was with my smart meter not connecting .
18 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Technical know how and friendly service
It was great to receive a message the previous night to confirm the time of my engineers visit. Vince was extremely polite from the start and resolved our three week long heating issue in very short time. His knowledge and expertise also highlighted some other snags which have been passed onto our developer. Overall first class service.
23 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Highly recommended company
Stuart was very helpful and considerate, taking time to answer any questions about the hot water system. Highly recommend Gledhill !
5 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
The Gledhill engineer did an excellent…
The Gledhill engineer did an excellent job servicing our boiler and it's good to know they take care of everything
3 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Annual heater service was carried out…
Annual heater service was carried out on time by a friendly technician, tidied up afterwards and provided accurate report.
10 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent service and very…
Excellent service and very knowledgeable engineers
16 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Running toilet
We called Gledhill out to fix a continuously running toilet. The engineer was on time, clean in his work and very polite. He made sure the fix worked (replacement outlet seal and valve), and explained the problem and the fix.
Fully recommend Gledhill.
11 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Plumber arrived on time and did the job…
Plumber arrived on time and did the job efficiently. He explained what he was going to do in advance and how long the mains water would be switched off for.
11 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
I have been with Gledhill for a number…Barbara
I have been with Gledhill for a number of years and have always found the Company to be prompt and efficient. The office staff and the engineers who attend have always been knowledgable and very polite and friendly. I nearly always get a very nice guy, George in the Yeovil area.
4 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Staff always polite and respectful
Staff always polite and respectful.
Staff member that came knew straight away the problem and it was soon sorted.
3 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
We reported a toilet issue on Monday…
We reported a toilet issue on Monday morning. Although the toilet had running water, it was still flushing and usable.
An engineer attended on Wednesday and removed a part, leaving the toilet completely unable to flush. My 84-year-old disabled mother has now been left without a functioning toilet.
We have not been given any date for repair or resolution, nor have any interim arrangements been offered.
Leaving a vulnerable elderly resident without basic sanitation is unacceptable. The lack of urgency and communication is deeply disappointing.
I would strongly urge this organisation to review how it prioritises repairs for disabled and elderly residents.
20 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Good Afternoon Mrs Thorpe,
Thank you for taking the time to leave your review. We have attempted to contact you several times to discuss this directly but have not yet received a response.
We understand how important this issue was for your mother, and we are sorry that you feel the service fell short of expectations. After reviewing the case, it appears there may have been some misunderstanding around the initial repair. As confirmed with the customer, the toilet was still flushing and usable when the engineer left on Wednesday, although a part was required to fully complete the repair. The further issue only reoccurred after he departed, and we were not made aware of this until Saturday.
We agree that the Friday call should have been escalated, and this is being addressed internally.
When we spoke with the customer on Saturday morning, we began arranging an emergency plumber. While doing so, the required part arrived, allowing us to send our own engineer out the same day to complete the repair. As we do not routinely provide weekend appointments, this was arranged outside our standard remit to ensure the situation was resolved promptly. We have also sent a bouquet of flowers as a gesture of apology.
For clarity, as set out in the Terms and Conditions of the Complete Care Breakdown Agreement, we are not an emergency or same‑day service. Any issue requiring emergency attendance or occurring outside normal hours is reimbursed for reasonable costs.
We would never knowingly leave a vulnerable customer without essential facilities. Had we been informed on Wednesday that the issue had reoccurred, we would have been able to escalate it sooner.
We remain keen to discuss this with you directly so we can bring the matter to a full and satisfactory conclusion.
A job well done. Exellent service from a professional…
Exellent service from a professional company, the enginer I had (sorry I cant remember his name, I am old) explained every thing to me to help me understand how my heating works and he left everything clean and tidy. Thank you.
13 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Very efficient and effective service
Very efficient and effective service. Only one visit required and the engineer had the required replacement part.
12 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Absolutely 1st class service
Absolutely 1st class service. The engineer who attended was Endrit. He was very efficient, pleasant and polite. He explained everything in detail and on completion after restoring the hot water he explained that a part necessary to make the boiler functioning back to good health a heat exchanger would need to be ordered and fitted subsequently. Within minutes of departure he came back with a big grin on his face having found the part that was needed. He then proceeded to take the boiler apart again and it was fixed in a short space of time. I cannot praise your company highly enough from the initial telephone call and the helpful and cheerful lady who arranged a speedy appointment for us through to the happy ending and a job well done. Thank you!
7 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Problem with no hot water,
Problem with no hot water,, and was immediately given a quick date for engineer to call,who was brilliant and sorted the problem out with in 15 mins,, great job great work all round
3 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Professional service.
An engineer attended to do annual health check. Arrived on time and completed the work very timely.
Any time I’ve had to request a visit due to a problem I’ve had very speedy response with issues all resolved.
4 februari 2026
Review zonder uitnodiging
Antwoord van Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
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