We’ve used Go Insurance a couple of times now and have had a good experience both times. Easy to deal with, good service, good for the cover, reliable and, have had no issues. We’d happily use them ag... Toon meer
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Lees wat reviewers zeggen
This is my first experience with GO Insurance for a trip departing in November. I think their product sounds very good. Whilst I found the on-line process a little confusing, when I phoned the call ce... Toon meer
Bedrijf heeft geantwoord
My travel agent uses and recommends your company. I trusted his advice and he filled it all out for me and I was notified by your company. All done. I’m counting the days to my exciting holiday.
Done with our travel agent but prices keep rising what ever happened to a reduction when no claims are being made.
Bedrijfsgegevens
Over Go Insurance
Geschreven door het bedrijf
Specialist travel insurance, built in Brisbane.
Go Insurance is a specialist travel insurance provider for Australian travellers. We do one thing. Not a bank, not an airline, not a general insurer with a travel product on the side. Travel cover is the whole business.
WHY TRAVELLERS CHOOSE GO
✓ Claims handled in-house, in Australia. Nothing offshored.
✓ Many existing medical conditions assessed and covered at the point of purchase.
✓ War and armed conflict cover, included as standard.
✓ Snow sports charged per day on snow, not for the whole trip.
What we cover
Our leisure travel insurance comes in three cover levels - Go Basic, Go Plus and Go Elite - as single trip or annual multi-trip policies. Go Ultra sits above them for higher-value trips. We also write group travel insurance, corporate travel insurance and inbound travel insurance for visitors to Australia, along with specialist cover for sailing, destination weddings and dental travel.
Every policy includes overseas medical expenses and repatriation, personal liability, COVID-19 overseas medical and travel expenses, and 24-hour emergency assistance. Dependent children and grandchildren aged 20 and under travel at no extra cost with an insured adult.
Build the policy around your trip
Cancellation, personal property, travel disruption and legal expenses are optional modules you can add or remove. You can raise or lower your excess at purchase. Add only the extensions your trip needs - snow sports, golf, water sports, cruise or business. Take out what you do not need and the premium comes down. We call it bespokability.
Existing medical conditions and older travellers
Many existing medical conditions are assessed automatically during the quote, with a clear answer before you commit and no extra cost where eligible. Conditions outside those parameters go to our underwriting team for individual review, where an additional premium may apply. We consider travellers up to age 89 through automated quoting or in-house medical screening, and beyond that by individual referral. We have a medical specialist on staff in Brisbane.
Sports, activities and adventure travel
A long list of activities is automatically covered on an amateur or recreational basis - hiking, cycling, snorkelling, surfing, kayaking, bungy jumping, quad biking and more. Snow sports, scuba diving, golf and water sports are available as extensions rather than reasons to decline you. Snow sports is charged per day on snow, so a few days on the slopes during a longer trip does not cost you a full-trip extension.
Cancel For Your Reason (CFYR)
Available on Go Ultra, Cancel For Your Reason reimburses up to 75% of your non-refundable trip costs, to a maximum of $50,000, when you cancel for a personal reason standard cancellation cover does not include. It must be added when the policy is issued, within three days of your first trip payment, and at least seven days before departure. You need to cancel at least 48 hours before your scheduled departure. It does not cover cancellations caused by events outside your control such as government actions, travel bans or border closures.
War and armed conflict
Most travel insurance excludes war and armed conflict entirely. We do it differently. If conflict breaks out after you have left home and you are staying in or transiting through the country, medical, repatriation and personal accident cover applies automatically at no extra cost. You can also add War and Armed Conflict – Additional Expenses, which covers re-routing and extra accommodation to get you out of the affected area, to a safe location, onward by another route, or home early. Conditions apply, including that the area was not already subject to an official government warning against travel.
Claims and emergency assistance
Our claims team sits in our own Brisbane office. Nothing is offshored. The people assessing your claim work alongside the people who wrote the policy, which is why we can give straight answers on complex claims. Emergency assistance runs 24 hours a day on +61 7 3481 9880 or sos@goinsurance.com.au.
Buying a policy
Quote and buy online in a few minutes, or through a travel agent or broker using Oskar, our policy issuance platform. Cover is issued as soon as you pay, with your Certificate of Insurance and policy documents sent electronically. Group and corporate policies are quoted individually by our team rather than bought online.
Questions before you buy? Call our Brisbane team on 1300 819 888. Travelled with us already? We read every review here - the good ones and the difficult ones.
Go Insurance is a registered trading name of Go Unlimited Pty Ltd (ABN 74 149 217 925), AFS Licence No. 404782, coverholder at Lloyd's. Policies are underwritten by certain underwriters at Lloyd's. Benefit limits, conditions and exclusions apply to every section referred to above. Any advice here is general only and does not take into account your objectives, financial situation or needs. Read the Product Disclosure Statement, Financial Services Guide and Target Market Determination at goinsurance.com.au/pds before deciding whether this product is right for you.
Specialist travel insurance
Geschreven door het bedrijf
- An Australian team actually picks up
- Customer service and claims both sit in our own office in Australia. Nothing is offshored. The people assessing your claim work alongside the people who wrote the policy. Emergency assistance runs 24 hours a day, every day on +61 7 3481 9880. Full contact details at goinsurance.com.au/contact-us-emergency-assistance
- Many existing medical conditions, covered
- Conditions are assessed during the quote, so you get a clear answer before you commit rather than a surprise at claim time. Many are covered at no extra cost.
- Cover that goes where others stop
- Snow sports charged per day on snow, not for your whole trip. Diving, sailing and motorcycling available as extensions rather than reasons to decline you.
21-Day Cooling Off Period
Change your mind and get your money back
Cancel a Go Leisure policy within 21 days of issue and we will refund everything you paid.
Three things need to be true: your trip has not started, no claim has been made, and you cancel within the 21 days.
After that you can still cancel any time in writing. We refund the unused portion of your premium, less our administration costs and any taxes or charges we cannot recover.
Full terms are in the Product Disclosure Statement at goinsurance.com.au/pds.
Three things need to be true: your trip has not started, no claim has been made, and you cancel within the 21 days.
After that you can still cancel any time in writing. We refund the unused portion of your premium, less our administration costs and any taxes or charges we cannot recover.
Full terms are in the Product Disclosure Statement at goinsurance.com.au/pds.
Contactgegevens
4500, Brisbane, Australië
- 1300819888
- sales@goinsurance.com.au
- www.goinsurance.com.au
Travel cover, built in Brisbane
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I lodged my claim via email on Saturday…
I lodged my claim via email on Saturday morning and by 4pm the same day I got an email, all approved and the money would be in my bank account within days.
Very straightforward as I thought they would come back with questions after questions.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Go Insurance
Hi Lizzy.
Thank you for sharing your claims experience. We’re pleased it was straightforward and that you received a prompt response without the back-and-forth you’d anticipated. We’ll pass your kind feedback on to our Claims team.
– Go Insurance
Antwoord van Go Insurance
Hi Patrick.
Thanks for your review. We’re glad you found the process straightforward and the cover good value. If there’s anything we could do to make the experience better, we’d welcome your thoughts.
– Go Insurance
The customer service while doing the…
The customer service while doing the medical assessment was seamless.
22 september 2026
Antwoord van Go Insurance
Hi Suzon,
Thank you so much for taking the time to leave us such lovely feedback. We’re really pleased to hear the medical assessment process felt seamless and that you had such a positive experience with our team.
We’ll be sure to pass your kind words on to the team as well. Feedback like this really means a lot to us.
Thanks again for choosing Go Insurance and for the 5 stars!
– Go Insurance
This was a reasonable quote for me, as my current provider quoted an astronomical quote to add the US to my current policy.
See below under review title.
22 september 2026
Antwoord van Go Insurance
Hi there,
Thank you for taking the time to leave us a review. We’re really pleased we could offer you a more reasonable option, particularly with the US included in your travel plans.
Travel insurance pricing can vary quite a bit depending on the destinations and level of cover, so it’s great to hear our quote worked well for you.
Thanks again for choosing Go Insurance, and we hope you have a fantastic trip.
– Go Insurance
Very comprehensive process left me…
Very comprehensive process left me feeling supported in the event we need to use the policy
22 september 2026
Antwoord van Go Insurance
Hi there,
Thank you so much for your 5-star review. We’re really pleased to hear the process felt comprehensive and, most importantly, left you feeling supported and confident in your cover.
That sense of reassurance is exactly what we want our customers to have when arranging travel insurance. We’ll be sure to share your feedback with the team.
Thanks again for choosing Go Insurance.
– Go Insurance
Well so far so good
Well so far so good. Was recommended by out travel agent 123 Travel. A much easier process other than other agencies. Xx
27 september 2026
Antwoord van Go Insurance
Hi there,
Thank you so much for your review, and a big thank you to 123 Travel for offering Go.
We’re really pleased to hear you found the process easier than your previous experiences. Making travel insurance straightforward and easy to arrange is exactly what we want for our customers.
Thanks again for choosing Go Insurance, and we hope you have a wonderful trip.
– Go Insurance
We have used Go before and found it to be great
We have used Go before and found it was very good and priced well
25 september 2026
Antwoord van Go Insurance
Hi Michael,
Thank you for coming back to Go Insurance and for taking the time to leave us a 5-star review.
It’s great to hear you’ve had a positive experience with us before and that you continue to find our cover good value. We really appreciate your ongoing support and will be pleased to pass your feedback on to the team.
Thanks again for choosing Go Insurance.
– Go Insurance
WILL NEVER USE AGAIN
Will Never Use Again.
I took out the Go Plus policy and the yoga program I booked in India was cancelled. I asked what the process is to get a refund on my flight and they said it wasn't covered. Under the 15 reasons they cover, a cancelled program was not one of them. I explained the reason for my travels has changed which is out of my control, how is it not covered? That's why you take insurance.
Go Plus - Cancellation / Curtailment: $3,001 to $4,000.
15 september 2026
Review zonder uitnodiging
Antwoord van Go Insurance
Hi Vanessa,
We’re sorry to hear you were disappointed with your experience.
From our records, you contacted us for general advice about a potential claim, but a claim was not lodged or formally assessed. Our team explained that if you can provide written confirmation from the organiser about why the program was postponed and how this affected your travel plans, you are welcome to submit a claim for consideration under the policy terms.
We understand these situations can be frustrating, particularly when travel plans change unexpectedly. If you would like to proceed, our Claims team would be happy to explain what information is required and review the circumstances.
– Go Insurance
Antwoord van Go Insurance
Hi Joy,
Thanks for your review. We’re pleased to hear you found the process easy.
We appreciate you choosing Go Insurance and wish you safe and enjoyable travels.
– Go Insurance
Easy to work with
15 september 2026
Antwoord van Go Insurance
Hi Daryl,
Thanks for your review. We’re pleased to hear you found Go Insurance easy to work with.
We appreciate you choosing us and wish you safe and enjoyable travels.
– Go Insurance
The process of getting travel insurance…
The process of getting travel insurance was simple through the website and when we needed to claim again the process was simple and straightforward. Our claim was processed quickly. Not sure I agree with the double dipping for excess though.
18 september 2026
Review zonder uitnodiging
Antwoord van Go Insurance
Hi Robyn,
Thanks for your review. We’re pleased to hear both arranging your insurance and making a claim were simple and straightforward, and that your claim was processed quickly.
We also appreciate your feedback regarding the excess. We understand why that stood out to you and appreciate you taking the time to mention it.
– Go Insurance
The application
The application, payment and communication experience was excellent. We can't comment on the dollar value of the insurance as this is the first time we have used travel insurance.
15 september 2026
Antwoord van Go Insurance
Hi there,
Thanks for your review. We’re pleased to hear the application, payment and communication experience was excellent.
We appreciate you choosing Go Insurance for your first travel insurance policy and hope you have a fantastic trip.
– Go Insurance
The staff member was very helpful and…
The staff member was very helpful and easy to deal with. She explained everything clearly. Very pleasant experience.
12 september 2026
Antwoord van Go Insurance
Hi Mary,
Thanks for your lovely review. We’re pleased to hear our team member was helpful, easy to deal with and explained everything clearly.
We really appreciate you choosing Go Insurance.
– Go Insurance
Travel Insurance for WA - October 2026
Extreme ease in completing the online application and additional medical information questionaire. The payment process was also very easy to negotiate
6 september 2026
Antwoord van Go Insurance
Hi Christine,
Thanks for your review. We’re pleased to hear the online application, medical questionnaire and payment process were all easy to complete.
We appreciate you choosing Go Insurance and hope you have a fantastic trip to Western Australia.
– Go Insurance
Very good coverage which is required…
Very good coverage which is required and advise on travelling to Europe
8 september 2026
Antwoord van Go Insurance
Hi Stephen,
Thanks for your review. We’re pleased to hear you were happy with the cover and the advice provided for your trip to Europe.
We appreciate you choosing Go Insurance and wish you a wonderful trip.
– Go Insurance
Canellation of travel
Unfortunately, I had to cancel my trip at short notice due to a medical issue - my two travelling companions also cancelled their trip. We each put in insurance claims and it was resolved within 10 days. Cameron, who was the Claims Officer, was very professional and responded immediately to any queries we raised. I would recommend Go Insurance as a preferred insurer.
1 september 2026
Review zonder uitnodiging
Antwoord van Go Insurance
Hi Carla,
Thank you for your kind review. We’re sorry your trip had to be cancelled, but we’re very pleased Cameron was able to make the claims process straightforward and keep you informed along the way.
We’ll make sure your feedback is shared with him. Thank you for recommending Go Insurance.
– Go Insurance
Travel Agent Recommendation
Travel Agent recommended this company for my Travel Insurance and was easy to put in place
11 september 2026
Antwoord van Go Insurance
Hi Ros,
Thanks for your review. We’re pleased your travel agent offered Go Insurance and that arranging your cover was easy.
We appreciate you choosing us and hope you have a wonderful trip.
– Go Insurance
Well I done my travel insurance and I…
Well I done my travel insurance and I was over charged , re done it , got my refund promptly so I am happy
4 september 2026
Antwoord van Go Insurance
Hi Helen,
Thanks for your review. We’re sorry there was an issue with the original premium, but we’re pleased it was resolved quickly and your refund was processed promptly.
We appreciate you choosing Go Insurance and are glad we could get things sorted for you.
– Go Insurance
The ease of the process
The ease of the process - less than 10 min for two people... price was at a good point as well.
9 september 2026
Antwoord van Go Insurance
Hi Greg,
Thanks for your review. We’re pleased to hear the process was quick and easy and that you were happy with the price.
We appreciate you choosing Go Insurance and hope you both have a fantastic trip.
– Go Insurance
Outstanding Customee Care and Service
I had to cancel a trip to Italy earlier this year, due to unexpected medical emergency.
This was my very first time filing a travel insurance claim - and I was feeling overwhelmed at the thought of tackling all the paperwork. But then I spoke with Corey - and he was so patient, kind and supportive - throughout the weeks and months. And yesterday he called to let me know my claim and that of my friend’s, had both been successfully settled! We are both so grateful to Corey and GO INSURANCE for your outstanding Customer CARE and SERVICE. We are both committed GO INSURANCE customers from now on.
11 september 2026
Review zonder uitnodiging
Antwoord van Go Insurance
Hi Karen,
Thank you for such a thoughtful review. We’re sorry your trip had to be cancelled, especially in such difficult circumstances.
We’re very pleased Corey was able to support you through the claims process and make what can feel overwhelming much easier to manage. We’ll make sure your kind words are passed on to him.
Thank you for placing your trust in Go Insurance. We really appreciate your support.
– Go Insurance
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