Golden Insurance Reviews 

The service provided was excellent

I made an enquiry through a facebook link. I was contacted by and spoke to Emily, who was pleasant, polite, informative and absolutely thorough while taking me through the ins and outs of the policy I was enquiring about. I appreciated her consistent checking that I understood every part of the process and all of the information she was giving me, as well as confirming my agreement at every step. Thanks Emily, much appreciated and very happy with the service you have provided today.

Customer service was very clear about everything and gave me a good understanding throughout the whole interview. Overall, I believe it is a very good policy. Thank you for offering me this opportunity.
Yours sincerely
Clayton Maui.

Chloe explained everything very well

First time insuring myself Was a perfect outcome at the end and so efficient too plus another questioneer if I was satisfied with explanations So much information transferred I asked few questions as I wasnt sure of the specific handling of my new format I listened moremore than ask questions

Marcus was wonderful. Thorough and personable. Laughed at my jokes, so thats a plus

Jacob was awesome to deal with! Professional and listened. Stopped during the call; to ask if I understood or had any questions. I'm all set up to go! Peace of mind now! I will be recommending people to get in touch with Jacob should they consider life insurance! :)

My contact staff member was Ryan. His explanation of what was involved was clear and easy to understand. His customer service was first-class, and he asked me to let him know if I didn't understand anything. I greatly appreciated Ryan's excellent service to his customers

Easy to communicate with, helpful and clearly explained everything.

Experience was great. Customer service is clear, patient and helpful.

The young man Nick who i spoke to on the phone was very pleasant, and honest . I would recommend him to anyone who wants to obtain this insurance x

Was good communication and very understandable, explained so I understood, so my experience was good

i felt heard and respected everything was explained clearly and was very happy with the whole conversation

The staff Marcus is most patient and helpful with my concerns and queries.

Customer service, services and great staff and follow up

Very clear questions very clear expectations easy to understand the claims process Nick was very professional in his delivery

Kia ora! Today Anne. G was articulate, patient, easy to talk to, and had a little laugh with me, adding the human factor to the call.
Anne's mannerisms were an absolute delight. She had a calm manner and ensured that all spelling, personal details, address, email, and contact number were clear and correct.
When she read the terms and conditions again, Anne was very clear, which I found comforting.
I have recently worked for a courier company in the call centre, so I understand the difference between a good rep and a rep that still needs some encouragement and improvement. Another colleague and I trained most of our team in North Harbour, and I believe Anne brought the energy that benefited the team overall.
If I were Anne's manager, I would highly consider talking to her about being a trainer for calls, a main support person who understands empathy, transparency and honesty.
Thank you for your time, and a top 💯 to Anne. G.

A very genial agent, Marcus.